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Windows 7: BSOD on Startup of PC SYSTEM_SERVICE_EXCEPTION and NTFS.sys

05 Nov 2014   #1
cav

Windows 7 Home Premium 64-Bit
 
 
BSOD on Startup of PC SYSTEM_SERVICE_EXCEPTION and NTFS.sys

I've been asking this question for a while now and I can't seem to get it resolved. Sometime when I boot up my PC It will either BSOD asfter loading to Deskop, giving me either a SYSTEM_SERVICE_EXCEPTION or a NTFS.sys error (and sometime it will give me an error 0x0000 I cant remeber the exact code).

I've ran memtest 86 for 12 hours (pass 7) and have recieved no errors.

When I try to user driver verifier, it doesn't immediately BSOD to tell me what corrupt drivers I have. Any help on this?


My System SpecsSystem Spec
.
06 Nov 2014   #2
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Quote   Quote: Originally Posted by cav View Post

I've ran memtest 86 for 12 hours (pass 7) and have recieved no errors.
As you have multiple bugcheck codes, memory is the primary suspect. And memtest86 is a crap tool, havind a deceptively similar name with memtest86+, the real memory testing tool.

Test your RAM modules for possible errors.
How to Test and Diagnose RAM Issues with Memtest86+
Run memtest86+ for at least 8 consecutive passes.

If it start showing errors/red lines, stop testing. A single error is enough to determine that something is going bad there.
My System SpecsSystem Spec
07 Nov 2014   #3
cav

Windows 7 Home Premium 64-Bit
 
 

Quote   Quote: Originally Posted by Arc View Post
Quote   Quote: Originally Posted by cav View Post

I've ran memtest 86 for 12 hours (pass 7) and have recieved no errors.
As you have multiple bugcheck codes, memory is the primary suspect. And memtest86 is a crap tool, havind a deceptively similar name with memtest86+, the real memory testing tool.

Test your RAM modules for possible errors.
How to Test and Diagnose RAM Issues with Memtest86+
Run memtest86+ for at least 8 consecutive passes.

If it start showing errors/red lines, stop testing. A single error is enough to determine that something is going bad there.
I just ran memtest 86+ for 22 hours (7 am Thursday to 6 am Friday) and got to pass 10. I have recieved NO errors at all
My System SpecsSystem Spec
.

07 Nov 2014   #4
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Good news.

Now enable Driver Verifier to monitor the drivers.
Driver Verifier - Enable and Disable
Run Driver Verifier for 24 hours or the occurrence of the next crash, whichever is earlier.

information   Information
Why Driver Verifier:
It puts a stress on the drivers, ans so it makes the unstable drivers crash. Hopefully the driver that crashes is recorded in the memory dump.

How Can we know that DV is enabled:
It will make the system bit of slow, laggy.

warning   Warning
Before enabling DV, make it sure that you have earlier System restore points made in your computer. You can check it easily by using CCleaner looking at Tools > System Restore.

If there is no points, make a System Restore Point manually before enabling DV.

Tip   Tip

Let us know the results, with the subsequent crash dumps, if any.
My System SpecsSystem Spec
09 Nov 2014   #5
cav

Windows 7 Home Premium 64-Bit
 
 

Quote   Quote: Originally Posted by Arc View Post
Good news.

Now enable Driver Verifier to monitor the drivers.
Driver Verifier - Enable and Disable
Run Driver Verifier for 24 hours or the occurrence of the next crash, whichever is earlier.

information   Information
Why Driver Verifier:
It puts a stress on the drivers, ans so it makes the unstable drivers crash. Hopefully the driver that crashes is recorded in the memory dump.

How Can we know that DV is enabled:
It will make the system bit of slow, laggy.

warning   Warning
Before enabling DV, make it sure that you have earlier System restore points made in your computer. You can check it easily by using CCleaner looking at Tools > System Restore.

If there is no points, make a System Restore Point manually before enabling DV.

Tip   Tip

Let us know the results, with the subsequent crash dumps, if any.
so ive left driver verifier running for pretty close to 24 hours (its been 19 atm and I still haven't turned it off) but I still haven't received a single BSOD. I posted this a bit early because it seems to me like the verifier will not BSOD my pc within 24 hours, but i will continue to let it run until it hits that mark. I will upload my minidumps too.
My System SpecsSystem Spec
09 Nov 2014   #6
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Disable DV now. 24 hours are enough to run it.

Do one further test ... Test your HDD using Data Lifeguard Diagnostic for Windows. Take both the short test and the extended test.

I will wait to see one more BSOD in normal mode, to comment any further on it.
My System SpecsSystem Spec
09 Nov 2014   #7
cav

Windows 7 Home Premium 64-Bit
 
 

Quote   Quote: Originally Posted by Arc View Post
Disable DV now. 24 hours are enough to run it.

Do one further test ... Test your HDD using Data Lifeguard Diagnostic for Windows. Take both the short test and the extended test.

I will wait to see one more BSOD in normal mode, to comment any further on it.
I just finished the two tests and I passed on both the short and the extended. I will report back if I recive another BSOD like you said
My System SpecsSystem Spec
10 Nov 2014   #8
cav

Windows 7 Home Premium 64-Bit
 
 

Quote   Quote: Originally Posted by Arc View Post
Disable DV now. 24 hours are enough to run it.

Do one further test ... Test your HDD using Data Lifeguard Diagnostic for Windows. Take both the short test and the extended test.

I will wait to see one more BSOD in normal mode, to comment any further on it.
hey so i got another bsod (booted up, got to desktop, bsod, restarted, everything was fine). It was a system_service_exception and had a technical error or 0x0000003b *something similar to this.
My System SpecsSystem Spec
10 Nov 2014   #9
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

My System SpecsSystem Spec
10 Nov 2014   #10
cav

Windows 7 Home Premium 64-Bit
 
 

Quote   Quote: Originally Posted by Arc View Post
I used the dm log collector. here is my my file.
My System SpecsSystem Spec
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 BSOD on Startup of PC SYSTEM_SERVICE_EXCEPTION and NTFS.sys




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