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Windows 7: Random BSODs on custom built PC

11 Nov 2014   #11
derekimo

Microsoft Community Contributor Award Recipient

 
 

We always suggest Microsoft Security Essentials - Microsoft Windows when an AV is being flagged.

Also,

Please perform the following:

1. Download and save this tool to your desktop:
http://go.microsoft.com/fwlink/?linkid=52012

2. Run the tool, and then click Copy - ignore any errors if they appear

3. Use CTRL+V to paste the unedited results of the tool here in your next reply.


My System SpecsSystem Spec
.
11 Nov 2014   #12
nikhilnh

Windows 7 Home Premium 64 bit
 
 

Here's the output from the diagnostic tool

Code:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-8YQ4R-829JP-977M7
Windows Product Key Hash: tAYIsBkU4GeGfcWN5kqlwVhFIhc=
Windows Product ID: 00426-066-2351656-86414
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7601.2.00010100.1.0.001
ID: {15C8A051-4FC7-4F81-9B48-F3A58BCDB73C}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Ultimate
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.140303-2144
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: J:\Program Files\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{15C8A051-4FC7-4F81-9B48-F3A58BCDB73C}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-977M7</PKey><PID>00426-066-2351656-86414</PID><PIDType>5</PIDType><SID>S-1-5-21-3965402107-4252357544-2412418791</SID><SYSTEM><Manufacturer>Gigabyte Technology Co., Ltd.</Manufacturer><Model>Z87X-UD4H</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>F8</Version><SMBIOSVersion major="2" minor="7"/><Date>20140120000000.000000+000</Date></BIOS><HWID>60973C07018400F4</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, Ultimate edition
Description: Windows Operating System - Windows(R) 7, RETAIL channel
Activation ID: a0cde89c-3304-4157-b61c-c8ad785d1fad
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00426-00172-066-235165-00-1033-7601.0000-3332013
Installation ID: 005786032184378912110543357765365240321402608835234016
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: 977M7
License Status: Licensed
Remaining Windows rearm count: 4
Trusted time: 11/11/2014 7:25:42 AM

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 8:14:2014 06:01
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: OAAAAAIAAwABAAIAAAADAAAAAgABAAEAHKKcdnCi8PbuFuj2XNlI3mDVxN7a417wFDF++BUVyPY=

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information: 
  ACPI Table Name    OEMID Value    OEMTableID Value
  APIC            ALASKA        A M I
  FACP            ALASKA        A M I
  HPET            ALASKA        A M I
  MCFG                    
  FPDT            ALASKA        A M I
  SSDT            PmRef        Cpu0Ist
  SSDT            PmRef        Cpu0Ist
  SSDT            PmRef        Cpu0Ist
  SSDT            PmRef        Cpu0Ist
  DMAR            INTEL         HSW 
  MATS            ALASKA        A M I
My System SpecsSystem Spec
11 Nov 2014   #13
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

The installed Product Key is an MSDN-type Key - only valid as part of a subscription to one of the MS services.
Are/were you a subscriber? If not, then the install must be classed as counterfeit. Where did you get this product from?
As far as I can see, the Key hasn't cropped up anywhere else (yet).
My System SpecsSystem Spec
.

11 Nov 2014   #14
nikhilnh

Windows 7 Home Premium 64 bit
 
 

My brother has a subscription to MSDN and he gave me the PC, as he wasn't using it anymore. I upgraded the same PC last year.

I know the tool checks for the legitimacy of the Windows installation. If the installation was counterfeit, I wouldn't have pasted the output of the tool in the first place.
My System SpecsSystem Spec
11 Nov 2014   #15
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Technically it's not 'kosher' - but it's family, and the rules can stretch a little I think.
That removes on possible source of problems anyhow - the potential use of hacks to get around activation requirements/problems.
I'll back out now, and leave you to Derek's tender mercies
My System SpecsSystem Spec
11 Nov 2014   #16
nikhilnh

Windows 7 Home Premium 64 bit
 
 

Quote   Quote: Originally Posted by derekimo View Post
We always suggest Microsoft Security Essentials - Microsoft Windows when an AV is being flagged.

Also,

Please perform the following:

1. Download and save this tool to your desktop:
http://go.microsoft.com/fwlink/?linkid=52012

2. Run the tool, and then click Copy - ignore any errors if they appear

3. Use CTRL+V to paste the unedited results of the tool here in your next reply.
I'll uninstall Comodo and Intel Storage Driver and let you know how it goes.
My System SpecsSystem Spec
14 Nov 2014   #17
nikhilnh

Windows 7 Home Premium 64 bit
 
 

Got another BSOD after uninstalling COMODO and Intel Storage driver. This time the offending driver seemed like Ntfs.sys. I have attached the update log files.

This time the BSOD happened while watching some online video using Firefox.
My System SpecsSystem Spec
15 Nov 2014   #18
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Hi nikhilnh.

Free up the startup. Windows does not need any other program to auto start with it, but the auto start programs often conflicts and causes various problems including BSODs.
  1. Click on the Start button
  2. Type “msconfig (without quotes), click the resulting link. It will open the System Configuration window.
  3. Select the “Startup” tab.
  4. Deselect all items other than the antivirus.
  5. Apply > OK
  6. Accept then restart.
Test your RAM modules for possible errors.
How to Test and Diagnose RAM Issues with Memtest86+
Run memtest86+ for at least 8 consecutive passes.

If it start showing errors/red lines, stop testing. A single error is enough to determine that something is going bad there.

Make it sure that your SSD is running with the latest firmware.
How to Upgrade Crucial SSD Firmware | StorageReview.com - Storage Reviews
Let us know the results.
_____________________________________________
Code:
BugCheck 24, {1904fb, fffff8800b93dac8, fffff8800b93d320, fffff880016b46c7}

Probably caused by : Ntfs.sys ( Ntfs!NtfsFindPrefixHashEntry+1fe )

Followup: MachineOwner
---------
My System SpecsSystem Spec
16 Nov 2014   #19
nikhilnh

Windows 7 Home Premium 64 bit
 
 

I ran Memtest86+ for 8 consecutive passes ( took about 20 hrs), didn't get an errors. I have also updated the SSD firmware & reduced the programs during startup. I'll update if I get any more BSOD's.
My System SpecsSystem Spec
23 Nov 2014   #20
nikhilnh

Windows 7 Home Premium 64 bit
 
 

Another BSOD (PAGE_FAULT_IN_NONPAGED_AREA) after slightly more than a week. This time I was using Chrome to browse the net. I have attached the updated log files.
My System SpecsSystem Spec
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