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Windows 7: Random BSODs on custom built PC

23 Nov 2014   #21
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

You should have disabled all the startup items other than MSC. Nothing else is required there. It is suggested to you because there is a specific reason.

If it BSODs even after disabling all unnecessary startup items, enable Driver Verifier to monitor the drivers.
Driver Verifier - Enable and Disable
Run Driver Verifier for 24 hours or the occurrence of the next crash, whichever is earlier.

information   Information
Why Driver Verifier:
It puts a stress on the drivers, ans so it makes the unstable drivers crash. Hopefully the driver that crashes is recorded in the memory dump.

How Can we know that DV is enabled:
It will make the system bit of slow, laggy.

warning   Warning
Before enabling DV, make it sure that you have earlier System restore points made in your computer. You can check it easily by using CCleaner looking at Tools > System Restore.

If there is no points, make a System Restore Point manually before enabling DV.

Tip   Tip

Let us know the results, with the subsequent crash dumps, if any.
________________________________________________
Code:
BugCheck 50, {ffffea800db1a9b8, 0, fffff8000331be9a, 7}


Could not read faulting driver name
Probably caused by : fileinfo.sys ( fileinfo!FIStreamGet+52 )

Followup: MachineOwner
---------



My System SpecsSystem Spec
.
23 Nov 2014   #22
nikhilnh

Windows 7 Home Premium 64 bit
 
 

Thanks. I have disabled all startup items. I assume I don't have to disable any services.
My System SpecsSystem Spec
04 Dec 2014   #23
nikhilnh

Windows 7 Home Premium 64 bit
 
 

I disabled all the startup process on Nov 23rd. Got a few more BSOD's after that. I had enabled the Driver Verifier for almost 2 days.

The first BSOD was on Nov 24th caused by iusb3hub.sys, the second was on Nov 30th. The 3rd was on Dec 2nd (MEMORY_MANAGEMENT). I enabled Driver Verifier after the 3rd BSOD, which caused another Blue Screen. This time the offending driver was PxHlpa64.sys. I let the Driver Verifier run for almost 2 days and didn't have any more BSOD.
My System SpecsSystem Spec
.

11 Jan 2015   #24
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

The latest BSOD in the zip is of December, which was caused by PxHlpa64.sys.
Code:
BugCheck C9, {228, fffff880015cc074, fffff98003608d80, 0}

*** WARNING: Unable to verify timestamp for PxHlpa64.sys
*** ERROR: Module load completed but symbols could not be loaded for PxHlpa64.sys
Probably caused by : PxHlpa64.sys ( PxHlpa64+3074 )

Followup: MachineOwner
---------
This module is used by a lot of CD/DVD playing/burning programs; and you have a few of them installed. So it is difficult to point out the exact root.

It would be the best for you to opt for a clean reinstall.
My System SpecsSystem Spec
11 Jan 2015   #25
nikhilnh

Windows 7 Home Premium 64 bit
 
 

Thanks. I'll do a clean reinstall.
My System SpecsSystem Spec
25 May 2015   #26
nikhilnh

Windows 7 Home Premium 64 bit
 
 

I finally got a chance to do reinstall the Windows. This time instead I purchased an OEM Win 7 Home premium copy and did a clean install with it. Unfortunately after the installation, the no. of BSOD's increased. Earlier I used to get about 4-6 BSOD's a month. However after the new installation, the computer has blue screened about 9 times in 2 weeks. As per the previous suggestions, I have disabled all the startup programs except for MS Security Essentials. I have attached the file I got after running the DM log collector.
My System SpecsSystem Spec
26 May 2015   #27
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

There is no logic or similarity in the crash dumps. All are of different types. Which gives a hint of memory malfunction.

As per post #19, you have already done memtest86+ test. If you are sure about the result that it resulted no error, then remove the RAM and apply them in the remaining two slots. See how it goes.

If the issue persists, RMA the motherboard.
My System SpecsSystem Spec
26 May 2015   #28
nikhilnh

Windows 7 Home Premium 64 bit
 
 

Thanks Archie. I'll try the remaining two memory slots.
My System SpecsSystem Spec
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