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Windows 7: Random BSODs on custom built PC

06 Nov 2014   #1
nikhilnh

Windows 7 Home Premium 64 bit
 
 
Random BSODs on custom built PC

Hi All,
Last year I upgraded my PC. I upgraded everything except the case, optical drives and the graphics card. After the upgrade I did a clean install of the OS. Ever since the upgrade I have been getting random BSODs. I don't get them on a daily basis, however there are about 6-8 BSODs per month. About 50-70 % of these occurs when I try to wake up the PC from the sleep state. The rest are random, they occur while browsing the web or while working on MS office documents. I am not much of a gamer. However, I do play some games once in a while for about 1 hr a day. I haven't received any blue screens while playing the games. I have been monitoring the CPU temperature using Hardware Monitor program. The idle CPU temperature is around 35 C and the temp when CPU is loaded reachs about 50 C.

The last couple of BSOD's were related to DirectX ( dxgkrnl.sys / dxgmms1.sys). Hence I upgraded my graphics card from the old Nvidia GTS 250 to GTX 750 hoping that graphics card upgrade / change would stop the blue screens. However after the upgrade I got two more BSOD's (DRIVER_POWER_STATE_FAILURE) both related to iusb3hub.sys. I have upgraded the Intel USB3 driver from the Gigabyte website and I have also upgraded the motherboard BIOS. I have checked the RAM by running MEMTEST for 12+ hrs and windows memory diagnostic tools. No problem was reported by either of these utilities.

I have tried to troubleshoot as much as possible, however I haven't found a solution. This issue seems to be beyond my understanding. Any help in finding the cause of these BSOD's will be greatly appreciated.

Thanks,
Nikhil


My System SpecsSystem Spec
.
07 Nov 2014   #2
nikhilnh

Windows 7 Home Premium 64 bit
 
 

Can anybody help me with this ?
My System SpecsSystem Spec
07 Nov 2014   #3
Shimshom

Windows 7 Ultimate x64
 
 

Was looking at what services you have running and there are many non Windows services you can stop and either disable or use in manual mode. For example you're using Comodo yet still have Window built-in firewall running and you should disable it by going start, run, type services.msc and scroll down to Windows Firewall double click it stop the service and disable it. Also while I'm making a least what I think you should disable or set as manual I also noticed you have the Nvidia services running for your card but also the following service:
Quote:
SERVICE_NAME: igfxCUIService1.0.0.0
DISPLAY_NAME: Intel(R) HD Graphics Control Panel Service
TYPE : 10 WIN32_OWN_PROCESS
STATE : 4 RUNNING
Which you should put on manual and see if it helps. I'll try to suggest later what else you don't really need running such as the Adobe and Google update services unless you're using whatever that needs it
My System SpecsSystem Spec
.

08 Nov 2014   #4
nikhilnh

Windows 7 Home Premium 64 bit
 
 

Quote   Quote: Originally Posted by Shimshom View Post
Was looking at what services you have running and there are many non Windows services you can stop and either disable or use in manual mode. For example you're using Comodo yet still have Window built-in firewall running and you should disable it by going start, run, type services.msc and scroll down to Windows Firewall double click it stop the service and disable it. Also while I'm making a least what I think you should disable or set as manual I also noticed you have the Nvidia services running for your card but also the following service:
Quote:
SERVICE_NAME: igfxCUIService1.0.0.0
DISPLAY_NAME: Intel(R) HD Graphics Control Panel Service
TYPE : 10 WIN32_OWN_PROCESS
STATE : 4 RUNNING
Which you should put on manual and see if it helps. I'll try to suggest later what else you don't really need running such as the Adobe and Google update services unless you're using whatever that needs it
Thanks for the tip. I'll disable the service for Intel Graphics , as I certainly don't need it. I have Windows firewall as that's the only firewall I have. I don't have Comodo firewall, I just have the Comodo antivirus.

BTW I just got another BSOD (SYSTEM_SERVICE_EXCEPTION (3b) ) , while trying to wake the computer up from sleep.
My System SpecsSystem Spec
09 Nov 2014   #5
derekimo

Microsoft Community Contributor Award Recipient

 
 

You should run the tool and upload new info after getting new BSOD's.

You have no updates installed either, you should have a couple hundred.

Code:
Hotfix(s):                 N/A
It has been like that for almost a year, is there some reason you haven't installed any updates?

Code:
Product ID:                00426-066-2351656-86414
Original Install Date:     11/14/2013, 11:00:08 PM
System Boot Time:          11/6/2014, 6:14:04 PM
System Manufacturer:       Gigabyte Technology Co., Ltd.
You appear to have a retail product key so I doubt you have anything to worry about with activation or is there another problem?
My System SpecsSystem Spec
09 Nov 2014   #6
nikhilnh

Windows 7 Home Premium 64 bit
 
 

I guess you are talking about Windows updates. I do install them as and when I get the update notifications. It's strange that the updates don't show up. I have attached a screen shot showing the installed updates and they date back all the way up to 11/14/2013.

The other strange thing is , if I try to look at the update history, I get a message saying that I haven't tried to install any updates. However, when I click on Installed updates I see the updates installed.
My System SpecsSystem Spec
09 Nov 2014   #7
derekimo

Microsoft Community Contributor Award Recipient

 
 

Yes, I was talking about windows updates.

That is strange, you obviously have multiple problems going on.

I'll see if some other eyes can shed some light on this, meanwhile run the tool again and upload the info like you did in the first post.
My System SpecsSystem Spec
09 Nov 2014   #8
nikhilnh

Windows 7 Home Premium 64 bit
 
 

Attached is the updated file obtained after running dmlogcolletor.exe. This has three additional BSOD's which occurred since I started the thread. All the 3 Blue screens occurred when I tried to wake the computer from sleep.
My System SpecsSystem Spec
09 Nov 2014   #9
derekimo

Microsoft Community Contributor Award Recipient

 
 

Of the latest dumps, only one has any info on it,

One part is blaming Comodo,

Code:
Unable to load image \SystemRoot\system32\DRIVERS\cmdguard.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for cmdguard.sys
*** ERROR: Module load completed but symbols could not be loaded for cmdguard.sys
 cmdguard+0x1f02
Try getting rid of that.

The other part is blaming the Intel storage driver,

Code:
Unable to load image \SystemRoot\system32\DRIVERS\iaStorA.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for iaStorA.sys
*** ERROR: Module load completed but symbols could not be loaded for iaStorA.sys
 iaStorA+0x7bb2d
It's not that old,

Code:
Loaded symbol image file: iaStorA.sys
    Image path: \SystemRoot\system32\DRIVERS\iaStorA.sys
    Image name: iaStorA.sys
    Timestamp:        Thu Aug 01 18:39:52 2013 (51FB0DE8)
    CheckSum:         000AC609
    ImageSize:        002BA000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
But it is a problematic driver, try removing it,

Remove Intel Rapid Storage Technology applications.

1. Uninstall it from Control Panel > Programs and Features.
2. Uninstall the driver from device manager:
- Right click on "my computer" icon and click "manage" on the context menu.
- In the "Computer Management" window that opens:
- Select "Device Manager" in the left pane, It will list all the existing devices.
- Expand "IDE ATA/ATAPI controllers" by clicking on the triangle in front of it.
- Select one Intel device item under it, right click, then uninstall.
- Repeat the process for all Intel items under "IDE ATA/ATAPI controllers"
3. Now restart the computer.
4. Once booted, Windows will auto configure the appropriate native system driver.

See how that works.
My System SpecsSystem Spec
10 Nov 2014   #10
nikhilnh

Windows 7 Home Premium 64 bit
 
 

Thanks Derek. I need to get another Anti-Virus software before I remove Comodo.

I'll remove Intel Storage driver. If I remove the Intel Rapid Storage driver, will Windows take care of it's functions ?
My System SpecsSystem Spec
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