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Windows 7: BSOD at random situations caused by atikmdag.sys

07 Nov 2014   #1
jtidd1

windows 7 64-bit
 
 
BSOD at random situations caused by atikmdag.sys

Hello, im getting BSOD on our high spec PC's

we have 20 Lenovo M92p I7'S with AMD 8570 Graphics Card

Using the latest driver from AMD but also i have tried prevoius drivers.

I have uploaded a BSOD of event log error.

Please could someone assist me please?

Many Thanks


My System SpecsSystem Spec
.
07 Nov 2014   #2
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Lenovo M92p ... that means this one?



It runs with a 65W adapter? Where the AC Input Voltage Range - 100- 240Vac?

IMHO you should run it with the onboard intel graphics.
My System SpecsSystem Spec
07 Nov 2014   #3
jtidd1

windows 7 64-bit
 
 

it is the M92P small form factor, which is not on their website anymore.

the card was bought and supplied with the machine through Lenovo

any other ideas please

Thanks
James
My System SpecsSystem Spec
.

07 Nov 2014   #4
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Neither model of M92P does has a PSU bigger than 450 watts. What is yours? Let us know.

Also stress test the Graphics Card using Furmark.
Video Card - Stress Test with Furmark
Take a screenshot of the furmark window before closing it. Upload the screenshot for us.

Report us the heat of the computer after a couple of hours of your normal usage. Upload a screenshot of the summery tab of Speccy. Alternatively, you can publish a Speccy snapshot too: Speccy - Publish Snapshot of your System Specs .

BTW, is the computer overclocked?

Also let us know which driver versions you have tried. Apparently the HD 8xxx OEM cards support these drivers: Desktop ..... but, I am thinking that the PSU may be the critical information here.
________________________________________
Code:
BugCheck 116, {fffffa800ba01010, fffff880030f031c, 0, d}

Unable to load image \SystemRoot\system32\DRIVERS\atikmpag.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for atikmpag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
Probably caused by : atikmpag.sys ( atikmpag+b31c )

Followup: MachineOwner
---------
My System SpecsSystem Spec
10 Nov 2014   #5
jtidd1

windows 7 64-bit
 
 

Thanks for the reply, i have installed it, but i cannot run the program as it tells me there is a problem running and closes, i have tried 3 different versions

Help?
My System SpecsSystem Spec
10 Nov 2014   #6
jtidd1

windows 7 64-bit
 
 

i have run a burn in test and it levelled out at 56c, i have attached a screenshot of the main screen, is this sufficent. the PSU is 240w, this machine was supplied by lenovo
My System SpecsSystem Spec
10 Nov 2014   #7
jtidd1

windows 7 64-bit
 
 

here is the attachment of the results after a 15 minute burn test
My System SpecsSystem Spec
10 Nov 2014   #8
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

We need this screenshot .... of furmark window.
And, 240 watts PSU is never enough to run a computer like yours. Get a bigger one, of at least 500 watts. Otherwise the crashes will continue. Poor casing and power supply is always the basic problem with OEM computers; but 240 watts is ridiculously low.
My System SpecsSystem Spec
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