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Windows 7: BSOD Using Winamp and Autocad

08 Nov 2014   #1
ChrisCamm

Windows 7 Home 32bit
 
 
BSOD Using Winamp and Autocad

I've got BSOD two times under the same conditions.
I wasn't sitting in front of the computer. Autocad 2013 and winamp and where working.

I suspect that my sound drivers (realtek) may have caused the error, because when the BSOD appeared, the sound hung in a loop..
And I use autocad almost everyday without that kind of problem

I hope you can help me with this


My System SpecsSystem Spec
.
08 Nov 2014   #2
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Hi ChrisCamm.

Update the display driver to the latest. Download Drivers

Let us know for any further BSOD.
____________________________________
Code:
Unable to load image \SystemRoot\system32\DRIVERS\atikmdag.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for atikmdag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck A0000001, {5, 0, 0, 0}

*** WARNING: Unable to verify timestamp for atikmpag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
Probably caused by : atikmdag.sys ( atikmdag+17974 )

Followup: MachineOwner
---------

1: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Unknown bugcheck code (a0000001)
Unknown bugcheck description
Arguments:
Arg1: 00000005
Arg2: 00000000
Arg3: 00000000
Arg4: 00000000

Debugging Details:
------------------


CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT

BUGCHECK_STR:  0xA0000001

PROCESS_NAME:  CCC.exe

CURRENT_IRQL:  a

ANALYSIS_VERSION: 6.3.9600.17237 (debuggers(dbg).140716-0327) amd64fre

EXCEPTION_RECORD:  c3d86000 -- (.exr 0xffffffffc3d86000)
Cannot read Exception record @ c3d86000

LAST_CONTROL_TRANSFER:  from cb42d974 to e36fbd7c

STACK_TEXT:  
f15379f4 cb42d974 a0000001 00000005 00000000 nt!KeBugCheckEx+0x1e
WARNING: Stack unwind information not available. Following frames may be wrong.
f1537a18 cb42efad 60000100 f1537a34 cb43b379 atikmdag+0x17974
f1537a24 cb43b379 c38fa000 f1537ab0 f1537a8c atikmdag+0x18fad
f1537a34 cb46c776 c364d000 f1537a48 f1537c00 atikmdag+0x25379
f1537a8c cb46d446 c391a000 cb42ef96 c38fa000 atikmdag+0x56776
f1537ae8 cb46d2e2 c391a000 c3924d50 00000000 atikmdag+0x57446
f1537b04 cb46daf2 c391a000 c3924d50 00000000 atikmdag+0x572e2
f1537bb8 cb46d35b c391a000 c3924d50 00000000 atikmdag+0x57af2
f1537be0 cb474473 c391a000 c3924d50 f1537c00 atikmdag+0x5735b
f1537ca4 cb46ad97 c391a000 c3b1a380 c3b1a380 atikmdag+0x5e473
f1537cbc cb42eb3a c391a000 c3a3ab48 f1537ce4 atikmdag+0x54d97
f1537ccc ca2c38fe c3b1a380 00000000 c3d86000 atikmdag+0x18b3a
f1537ce4 cbd18b14 c3b1a380 00000000 f1537d08 atikmpag+0x58fe
f1537cf4 e36a711e c3d86000 c3b6d920 00000000 dxgkrnl!DpiFdoMessageInterruptRoutine+0x17
f1537d08 e3656e8d c3d86000 c3b6d920 f1537d34 nt!KiInterruptMessageDispatch+0x12
f1537d08 76ef70f4 c3d86000 c3b6d920 f1537d34 nt!KiInterruptDispatch+0x6d
0817ed70 00000000 00000000 00000000 00000000 0x76ef70f4


STACK_COMMAND:  kb

FOLLOWUP_IP: 
atikmdag+17974
cb42d974 ??              ???

SYMBOL_STACK_INDEX:  1

SYMBOL_NAME:  atikmdag+17974

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: atikmdag

IMAGE_NAME:  atikmdag.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  50650721

FAILURE_BUCKET_ID:  0xA0000001_atikmdag+17974

BUCKET_ID:  0xA0000001_atikmdag+17974

ANALYSIS_SOURCE:  KM

FAILURE_ID_HASH_STRING:  km:0xa0000001_atikmdag+17974

FAILURE_ID_HASH:  {3271d5f3-c0ac-cf09-46ea-65a71621a9ac}

Followup: MachineOwner
---------

1: kd> lmvm atikmdag
start    end        module name
cb416000 cbd17000   atikmdag T (no symbols)           
    Loaded symbol image file: atikmdag.sys
    Image path: \SystemRoot\system32\DRIVERS\atikmdag.sys
    Image name: atikmdag.sys
    Timestamp:        Fri Sep 28 07:40:41 2012 (50650721)
    CheckSum:         008BDD98
    ImageSize:        00901000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
My System SpecsSystem Spec
08 Nov 2014   #3
ChrisCamm

Windows 7 Home 32bit
 
 

Any clues why it happend while I was using that two programs twice, and not while I was playing or doing another thing?
My System SpecsSystem Spec
.

08 Nov 2014   #4
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Please take the suggestion and report back.
My System SpecsSystem Spec
08 Nov 2014   #5
ChrisCamm

Windows 7 Home 32bit
 
 

ok, I understood, thanks
My System SpecsSystem Spec
08 Nov 2014   #6
ChrisCamm

Windows 7 Home 32bit
 
 

Well.. I've updated the AMD drivers and got this log (attached file)

Now should I wait until the bsod appears?
Or is anything else I can do?
My System SpecsSystem Spec
09 Nov 2014   #7
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Quote   Quote: Originally Posted by ChrisCamm View Post
Now should I wait until the bsod appears?
Wait upto a reasonable time. Report us after a week, if there is no more BSOD in between.
My System SpecsSystem Spec
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 BSOD Using Winamp and Autocad




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