Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: PC freezes and won't detect SSD after restart

10 Nov 2014   #1
Sasu

Windows 7 Professional
 
 
PC freezes and won't detect SSD after restart

Hello erveryone, since yesterday I have a strange problem. My computer was running all day like usual until it suddenly crashed. (Couldn't open applications, not even ctrl + alt + del). It still semed kinda active unlike the usual freezes. The mouse symbol still shows the turning wheel for waiting. My PC is around 2,5 years old and nothing happened so far. It was running just fine until yesterday. When I make a forced restart (during the semi freeze) it sais that no detectable drive can be found. When I turn off the PC completly everything runs fine again. But the errors won't stop. When I was outside yesterday and came back in, the PC restarted itself and all it showed again that the drive couldn't be found. Windows included memory tests and harddrive tests show no errors. Crystal Disc Info shows no errors either. When the computer crushed this morning, dropbox crushed before saying:

The instruction at 0x0... referenced memory at 0x00... The required data was not placed into memory because of an I/O error status of 0xc000000e. I wonder what's wrong all of a sudden. I hope you have a clue.

Maybe the power supply?

P.S: Sorry for my english


My System SpecsSystem Spec
.
11 Nov 2014   #2
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Quote   Quote: Originally Posted by Sasu View Post
The instruction at 0x0... referenced memory at 0x00... The required data was not placed into memory because of an I/O error status of 0xc000000e. I wonder what's wrong all of a sudden. I hope you have a clue.

Maybe the power supply?

P.S: Sorry for my english
There is no crash dumps in the supplied zip. You did not complete the bugcheck code too. I guess the bugcheck code ends with 7A?

0xC000000E is the second argument for a stop 0x7A, that means STATUS_NO_SUCH_DEVICE and explains as "A device that does not exist was specified". It explains the fact that the SSD is not being detected, as you reported.

Is the SSD not detected till now? Boot into the BIOS and see if it being detected there. It should be.

Also make it sure that the SSD is running with the latest firmware. For teh M$, it should be version 070H.
Let us know the situation.
My System SpecsSystem Spec
11 Nov 2014   #3
Sasu

Windows 7 Professional
 
 

The full text was:

The instruction at 0x000000005D986579 referenced memory at 0x000000005D986579. The required data was not placed into memory because of an I/O error status of 0xc000000e.

Yesterday I put the SSD into another PC as primary drive, with no other drives connected. After around an hour windows froze (we tried it twice, it froze twice). When I rebooted it recognized the SSD instantly unlike my PC.
I read of a firmware bug in 0009 which my SSD had. I also exceeded the 5000 operating hours by far, which triggers the bug. I'm not sure yet if this helps, since I almost have 6000 hours operating time and the problems just started at the weekend. I will see in the next hours. Wish me luck

EDIT: The SSD always gets recognized again after a full power circle. I think it won't detect it at first, because I force it to shut down during a freeze.
My System SpecsSystem Spec
.

11 Nov 2014   #4
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Quote   Quote: Originally Posted by Sasu View Post

EDIT: The SSD always gets recognized again after a full power circle. I think it won't detect it at first, because I force it to shut down during a freeze.
Well done. Power cycling is always a good choice for a SSD.

Make it sure that it is running with the latest firmware. That is also a must.
My System SpecsSystem Spec
11 Nov 2014   #5
Sasu

Windows 7 Professional
 
 

I just did a firmware update and no freeze so far. I'll see what tomorrow brings.
My System SpecsSystem Spec
12 Nov 2014   #6
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

All the best.
My System SpecsSystem Spec
13 Nov 2014   #7
Sasu

Windows 7 Professional
 
 

So far no problem. I think my problems are solved.
My System SpecsSystem Spec
13 Nov 2014   #8
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Well, you may consider if as fixed for now, no problem.

Let us know for any further BSOD.
My System SpecsSystem Spec
Reply

 PC freezes and won't detect SSD after restart




Thread Tools Search this Thread
Search this Thread:

Advanced Search




Similar help and support threads
Thread Forum
9 month old win 7 pc freezes, then hangs logging off during restart
this has been happening for about a week now.....it started happening after leaving the pc running for 4-5 days it would become sluggish and programs would not open...now it seems to be happening after about 24 hours of running. so i go to restart and it hangs on "logging off" , have to pull the...
General Discussion
New Build: PC freezes, hard shutdown and then restart.
I am not sure if this is the correct place for posting the problem I have. I recently built a brand new rig earlier this year in April and I have been having issues with freezes and hard shutdowns every so often until it began to happen frequently the past two months. Below is setup MOBO:...
General Discussion
Pc Freezes and screen goes black after restart
Hi... my PC hangs up and i restarted and i get a black after the monitors displags thr brand logo... dvi and No signal Tried solution: Clear CMOS removed CMOS batterry Reseated all hardware including video card,ram sticks and hard drive along with SATA done a bunch of resets
Hardware & Devices
Frequent freezes, hangs, BSoDs, Screen unable to detect CPU
First of all, I'm a complete computer newbie, so I hope you guys understand. So heres some of the problems my computer has had: - Frequent hangs and freezes - Frequent BSoDs - Had a few encounters where the computer wouldnt start up and have a long continuous beep - I don't know how to...
BSOD Help and Support
Computer freezes and restart >.<
Hey, I've been having some problems with my computer recently. Pretty consistently it freezes and restart once every day. Usually happen within the first 2-3 hours of use, then doesn't happen again before I've shutdown and started up the computer again. First the screen freezes and 5-10 seconds...
BSOD Help and Support
Windows 7 freezes during Restart & Shut Down
Hi m8s one friend of mine has a strange problem with 7 He can not restart or shut down without hitting the power button in his case. it goes to the logging off, and then the Shutting down screen and then just freezes. this happens every single time since the install. I setup his machine a few...
BSOD Help and Support


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 13:16.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App