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Windows 7: BSOD SYSTEM_SERVICE_EXCEPTION at startup

15 Nov 2014   #21
essenbe

Windows 7 Enterprise X64/Windows 10 Enterprise X64/Windows 10 Pro X64/Linux Mint
 
 

DrGlick, does your laptop have switchable graphics? If so, you may be forced to use the ones from the Asus site.


My System SpecsSystem Spec
.
15 Nov 2014   #22
DrGlick

Windows 7 Professional 64-bit
 
 

I think I do. Intel says my processor can do it, but depends if the manufacturer enabled it.
So I'll try the ASUS ones again and see.

EDIT 1:
The ASUS driver installer failed, saying one or more of the drivers failed to install. It was the graphics one.
My System SpecsSystem Spec
16 Nov 2014   #23
essenbe

Windows 7 Enterprise X64/Windows 10 Enterprise X64/Windows 10 Pro X64/Linux Mint
 
 

You may have better luck with the Asus ones if you do have switchable graphics. Most of the OEM Manufacturers alter their drivers for the way the switchable graphics is set up.
My System SpecsSystem Spec
.

16 Nov 2014   #24
DrGlick

Windows 7 Professional 64-bit
 
 

I tried to install the Intel Graphics Driver on this page (under VGA) ASUSTeK Computer Inc. -Support- Drivers and Download A53SV but once again the installation failed. This was on an Administrator Account in normal mode.
My System SpecsSystem Spec
16 Nov 2014   #25
essenbe

Windows 7 Enterprise X64/Windows 10 Enterprise X64/Windows 10 Pro X64/Linux Mint
 
 

DrGlick, I'm really at a loss for what to tell you. Under most circumstances I would tell you to uninstall the old drivers and install the new ones. However, with the problems you have been having, you could end up with no graphics drivers at all. If you decide to take that route, I want you to know full well the risks you are taking. To put it bluntly, you could end up with an expensive paperweight.

If you would go into BIOS and look real good at all of the settings and see if you can disable either your on board (CPU) graphics or your dedicated graphics. Some of that can be done through your Nvidia control panel. You can set one or the other as the primary graphics adapter under global settings.. I believe you even go program by program and set which adapter is to be used for each program. I would suggest you choose one or the other to be used. With switchable graphics, the problem usually comes when it switches from one to the other. What will make a big difference is when you choose to use the dedicated card. You will get much better graphics, but at the cost of battery life.
My System SpecsSystem Spec
16 Nov 2014   #26
DrGlick

Windows 7 Professional 64-bit
 
 

Battery life is no problem for me, I rarely move the laptop anyways.
I couldn't find anything about the GPU or integrated graphics in BIOS.
NVIDIA control panel won't even open. The process starts up and gets to about 9,000K, then stays there. The NVIDIA Driver service is stopped, and when I try to start it it immediately stops again.
Does this picture help at all?
My System SpecsSystem Spec
16 Nov 2014   #27
essenbe

Windows 7 Enterprise X64/Windows 10 Enterprise X64/Windows 10 Pro X64/Linux Mint
 
 

The yellow icons in Device Manager tell you that there is a problem with both graphics adapters, plus your dump files don't seem show a graphics adapter. But, you do have Nvidia drivers installed, but stopped.

Code:
Display Devices
---------------
          Card name: 
       Manufacturer: 
          Chip type: 
           DAC type: 
         Device Key: Enum\
     Display Memory: n/a
   Dedicated Memory: n/a
      Shared Memory: n/a
       Current Mode: 1024 x 768 (32 bit) (1Hz)
        Driver Name: 
Driver File Version:  ()
     Driver Version: 
        DDI Version: unknown
       Driver Model: unknown
  Driver Attributes: Final Retail
   Driver Date/Size: , 0 bytes
        WHQL Logo'd: n/a
    WHQL Date Stamp: n/a
  Device Identifier: {D7B70EE0-4340-11CF-B123-B03DAEC2CB35}
          Vendor ID: 0x0000
          Device ID: 0x0000
          SubSys ID: 0x00000000
        Revision ID: 0x0000
 Driver Strong Name: Unknown
     Rank Of Driver: Unknown
        Video Accel: 
      Deinterlace Caps: n/a
My System SpecsSystem Spec
16 Nov 2014   #28
DrGlick

Windows 7 Professional 64-bit
 
 

If it means anything, tiny detail, when I used Word or Excel, it had to "install" something before it worked. It only took about 30 seconds, and there was no disk or download at all. It's almost like my computer got turned back to default or something, although other programs launched as normal.
This is getting pretty serious, do you think taking my laptop to a repair technician would be the best option?

EDIT:
Sleep and Hibernate are also disabled in the start menu.
My System SpecsSystem Spec
16 Nov 2014   #29
essenbe

Windows 7 Enterprise X64/Windows 10 Enterprise X64/Windows 10 Pro X64/Linux Mint
 
 

Perhaps, But, I would leave it to Golden, but I think I would try a clean install first. Technician's cost money. Clean Reinstall - Factory OEM Windows 7
My System SpecsSystem Spec
16 Nov 2014   #30
DrGlick

Windows 7 Professional 64-bit
 
 

A clean install for we would be the absolute last option. I have a ton of minor tweaks and settings that I don't want to have to set up again.
My System SpecsSystem Spec
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 BSOD SYSTEM_SERVICE_EXCEPTION at startup




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