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Windows 7: General BSOD vs software question

10 Nov 2014   #1
Dangar

Windows 7 Ultimate 64 bit
 
 
General BSOD vs software question

If a computer has run stable for years when a specific software is not installed, but blue screens when this specific software is installed, is it *positively* the fault of the software, and not a problem with my computer?

Software not installed --> Stable
Software installed --> Guaranteed crash
Software uninstalled --> Stable
Repeat continuously...


My System SpecsSystem Spec
.
11 Nov 2014   #2
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

Its highly probable (99.999%) that it's one of the new software component files clashing with the operating system files. There does exist, however, a very small chance that the installation of the new software coincides with a hardware component fault - I would consider this to be so rare that its extremely improbable.

The best way to check is to upload the BSOD .dmp files so we can confirm that.

1. Download the DM Log Collector application to your desktop by clicking the link below

DM Log Collector.exe

2. Run it by double-clicking the icon on your desktop, and follow the prompts.
3. Locate the .ZIP file that is created on your desktop, and upload it here in your next reply.

My System SpecsSystem Spec
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 General BSOD vs software question




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