BSOD usually while youtubing in the background

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  1. Posts : 33
    Windows 7 Professional x64
       #1

    BSOD usually while youtubing in the background


    Hi everyone,

    I would like to know please what's causing my BSOD to occur.
    i've attached the .dmp file.

    Thank you!
      My Computer


  2. Posts : 1,870
    MS Windows 7 Professional 64-bit SP1
       #2

    Probably caused by : igdkmd64.sys 'Intel Graphics driver'

    Timestamp: Thu Oct 31 18:28:01 2013 (5272A131)

    Update Driver: http://downloadcenter.intel.com/Default.aspx
      My Computer


  3. Posts : 33
    Windows 7 Professional x64
    Thread Starter
       #3

    Thank you very much sir!
    i'll give it a try and let you know.
      My Computer


  4. Posts : 33
    Windows 7 Professional x64
    Thread Starter
       #4

    Im sorry sir, its not working. My client already has the latest version of the driver.
    Anything else?
      My Computer


  5. Posts : 1,870
    MS Windows 7 Professional 64-bit SP1
       #5

    That's all I can suggest at this time, You only uploaded the .dmp file.

    Can you upload the other files please & fill out your system specs?

    Thanks
      My Computer


  6. Posts : 33
    Windows 7 Professional x64
    Thread Starter
       #6

    Of course sir, which othe files do you need?
    My client's system is Windows 7 professional x64 and the laptop model is Lenovo x220.
      My Computer


  7. Posts : 1,870
    MS Windows 7 Professional 64-bit SP1
       #7

    After some digging, its a common problem.

    Try this:-

    Look in control panel and see if there is an option to uninstall the driver software, failing that follow below instructions...

    1) Go to Device manager on the left and expand your "Display adapters"

    2) Right click device your display driver and remove....MAKE SURE YOU SELECT TO UNINSTALL DRIVER

    3) Restart PC and continue removing and deleting driver's that windows is automatically assigning to the device until you get a generic Plug and Play display driver.

    4) Download the driver for your windows operating system from your computer manufacture.

    5) install and enjoy........

    Let us know how that goes.

    Thanks
      My Computer


  8. Posts : 33
    Windows 7 Professional x64
    Thread Starter
       #8

    I'll keep you updated in 2 days.
      My Computer


  9. Posts : 1,870
    MS Windows 7 Professional 64-bit SP1
       #9

    Please do, I need to know for future reference.

    Thanks
      My Computer


  10. Posts : 33
    Windows 7 Professional x64
    Thread Starter
       #10

    It worked!

    Thank you sir!
      My Computer


 
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