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Windows 7: BSOD usually while youtubing in the background

11 Nov 2014   #1
aviv18391

Windows 7 Professional x64
 
 
BSOD usually while youtubing in the background

Hi everyone,

I would like to know please what's causing my BSOD to occur.
i've attached the .dmp file.

Thank you!


My System SpecsSystem Spec
.
11 Nov 2014   #2
Anthony

Microsoft Community Contributor Award Recipient

MS Windows 7 Professional 64-bit SP1
 
 

Probably caused by : igdkmd64.sys 'Intel Graphics driver'

Timestamp: Thu Oct 31 18:28:01 2013 (5272A131)

Update Driver: http://downloadcenter.intel.com/Default.aspx
My System SpecsSystem Spec
11 Nov 2014   #3
aviv18391

Windows 7 Professional x64
 
 

Thank you very much sir!
i'll give it a try and let you know.
My System SpecsSystem Spec
.

11 Nov 2014   #4
aviv18391

Windows 7 Professional x64
 
 

Im sorry sir, its not working. My client already has the latest version of the driver.
Anything else?
My System SpecsSystem Spec
11 Nov 2014   #5
Anthony

Microsoft Community Contributor Award Recipient

MS Windows 7 Professional 64-bit SP1
 
 

That's all I can suggest at this time, You only uploaded the .dmp file.

Can you upload the other files please & fill out your system specs?

Thanks
My System SpecsSystem Spec
11 Nov 2014   #6
aviv18391

Windows 7 Professional x64
 
 

Of course sir, which othe files do you need?
My client's system is Windows 7 professional x64 and the laptop model is Lenovo x220.
My System SpecsSystem Spec
11 Nov 2014   #7
Anthony

Microsoft Community Contributor Award Recipient

MS Windows 7 Professional 64-bit SP1
 
 

After some digging, its a common problem.

Try this:-

Look in control panel and see if there is an option to uninstall the driver software, failing that follow below instructions...

1) Go to Device manager on the left and expand your "Display adapters"

2) Right click device your display driver and remove....MAKE SURE YOU SELECT TO UNINSTALL DRIVER

3) Restart PC and continue removing and deleting driver's that windows is automatically assigning to the device until you get a generic Plug and Play display driver.

4) Download the driver for your windows operating system from your computer manufacture.

5) install and enjoy........

Let us know how that goes.

Thanks
My System SpecsSystem Spec
11 Nov 2014   #8
aviv18391

Windows 7 Professional x64
 
 

I'll keep you updated in 2 days.
My System SpecsSystem Spec
11 Nov 2014   #9
Anthony

Microsoft Community Contributor Award Recipient

MS Windows 7 Professional 64-bit SP1
 
 

Please do, I need to know for future reference.

Thanks
My System SpecsSystem Spec
17 Nov 2014   #10
aviv18391

Windows 7 Professional x64
 
 

It worked!

Thank you sir!
My System SpecsSystem Spec
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 BSOD usually while youtubing in the background




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