IRQL Not Less or Equal

Rglass · 08 Nov 2014

qHello Folks,

I recently bought a used HP Touchsmart 310 Pc with windows 7 Home Premium SP 1 from a family member and one month in the problems started. I was originally getting the bsod with the error "IRQ Not Less or Equal" every few days, and it became more frequent as time progressed. I notice it more so when watching streaming media or gaming, I could start the computer and watch hulu and it would happen just minutes after starting. This morning I booted into safemode and noticed an error in my device manager that the driver for "Consumer IR Devices" wasn't loading properly, so after several failed attempted windows repairs, finally running from the repair disk worked and the driver issue appeared to be rectified but I'm still getting the IRQL blue screen. I've looked at the event viewer and don't know much about this pc's past as I've only had it for a month or two, but any help would be greatly appreciated. I also noticed that there are only two minidump files, and it's blue screened much more than that recently. I've done a lot of reading about the error, and rather than chase down it might be this that or the other I'll ask the pros! Attached is my DM Log Collector File, thanks in advance!

Boozad · 08 Nov 2014

Your ATI drivers has been flagged, it's old an needs updating.

Code:

fffff880`0815b128  fffff880`03eea4ed*** WARNING: Unable to verify timestamp for atikmpag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
 atikmpag+0x44ed

1: kd> lmvm atikmpag
start             end                 module name
fffff880`03ee6000 fffff880`03f21000   atikmpag T (no symbols)           
    Loaded symbol image file: atikmpag.sys
    Image path: \SystemRoot\system32\DRIVERS\atikmpag.sys
    Image name: atikmpag.sys
    Timestamp:        Wed May 12 02:24:19 2010 (4BEA0343)
    CheckSum:         00044ACB
    ImageSize:        0003B000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Download the 13.9 driver from here then use AMD Uninstall Utility to remove all traces of your current driver, CCC etc. Reboot and install the 13.9 driver.

Note

When installing choose 'Advanced' or 'Custom' (whichever option is available, just not Express) and uncheck everything except the video driver.

Rglass · 10 Nov 2014

Thanks for the reply boozad. I tried uninstalling the old catalyst package, but it wasn't found in the program list, so I uninstalled the driver in the device manager, restarted and installed the driver you suggested. It was basically unusable as it cut my resolution down considerably and anything streamed would hang and stutter and windows immediately recommended another driver to replace it, which I tried and blue screened again. I checked AMD's website and they downloaded the 13.9 Legacy version from there, uninstalled the old, and installed 13.9 and everything seemed to be fine while I was using the computer, but it blue screened shortly after I was done, and again yesterday evening, both the same IRQL less than not equal errors, but without a dump. As soon as I hit one, I'll post the dump file, thanks again!

Rglass · 12 Nov 2014

I believe I've resolved the problem, AMD fuel service was causing the problem. I didn't follow your instructions exactly as I've always opted to have the catalyst control center installed for my graphics card. That'll learn me!

Boozad · 12 Nov 2014

Glad to hear all's well. Let us know straight away if you run into any problems in the future.

Rglass · 12 Nov 2014

Will do, thanks again!

Rglass · 13 Nov 2014

I guess I was wrong about that, here's my latest dump file after rebooting moments ago.

Rglass · 13 Nov 2014

Argh, error when trying to attach the file, here's a google drive link:

https://drive.google.com/file/d/0B1z...ew?usp=sharing