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Windows 7: BSOD on sleep and hibernate, Dual boot Win7 & Ubuntu 14

13 Nov 2014   #1
jackmolyneaux

Windows 7 Pro x64
 
 
BSOD on sleep and hibernate, Dual boot Win7 & Ubuntu 14

I recently clean-installed Win 7 Pro 64, followed by Ubuntu 14.10, both on an SSD(EFI) and set up for dual-boot. Win User files are relocated to d: drive (a Highpoint RocketRAID5 drive.)

Windows seems to work fine, except when I sleep or hibernate it. Sleep initiates correctly, but on reawakening, it allows login then BSODs. Hibernate works about the same.


My System SpecsSystem Spec
.
14 Nov 2014   #2
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Multiple bugcheck codes are pointing the same thing. RocketRAID 640 SATA Controller.
Code:
BugCheck 50, {fffff880039ec0a8, 1, fffff880010829f9, 0}

*** WARNING: Unable to verify timestamp for rr64x.sys
*** ERROR: Module load completed but symbols could not be loaded for rr64x.sys

Could not read faulting driver name
Probably caused by : rr64x.sys ( rr64x+179f9 )

Followup: MachineOwner
---------
Code:
BugCheck 1000007E, {ffffffffc0000005, fffff8800110ecae, fffff880035dffb8, fffff880035df810}

Probably caused by : rr64x.sys ( rr64x+1cae )

Followup: MachineOwner
---------
And it is sort of old.
Code:
    Image name: rr64x.sys
    Timestamp:        Thu Jun 07 12:49:37 2012 (4FD05609)
First search for any possible updates. If you dont find any feasible update, better you disable RAID.
My System SpecsSystem Spec
15 Nov 2014   #3
jackmolyneaux

Windows 7 Pro x64
 
 

Thanks tons for reviewing this, Arc. Very useful. Though the choice between the RR RAID array and sleep is a tough one for me, so I'll not yet mark this as Solved.

I'll report your assessment HighPoint (maker of RocketRaid) to see if they can update the driver. I'll report back how, or if they respond.

Jack
My System SpecsSystem Spec
.

18 Nov 2014   #4
jackmolyneaux

Windows 7 Pro x64
 
 
Follow-up

Thanks again for your advice, Arc,
HighPoint provided updated (Apr 2013) drivers. It improved thing only slightly: I still get BSOD on hibernate; but I can recover from sleep, though there are still some anomalies.

I assume that the rr64x.sys drivers are still implicated in these BSODs. I've attached a more recent DM Log. Would you mind confirming my assumption?

Jack
My System SpecsSystem Spec
18 Nov 2014   #5
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Yes, it is.
Code:
BugCheck 1000007E, {ffffffffc0000005, fffff880010e0ccc, fffff880035e6fb8, fffff880035e6810}

Probably caused by : rr64x.sys ( rr64x+1ccc )

Followup: MachineOwner
---------
Despite of the update.
Code:
    Image name: rr64x.sys
    Timestamp:        Mon Apr 15 11:13:48 2013 (516B9394)
So apparently it will be the way to disable RAID.

It might end up to a clean reinstall. So if you have any data to backup, back it up before you disable RAID.
My System SpecsSystem Spec
18 Nov 2014   #6
jackmolyneaux

Windows 7 Pro x64
 
 
thanks again

Advice well-received.
Thanks again!
My System SpecsSystem Spec
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 BSOD on sleep and hibernate, Dual boot Win7 & Ubuntu 14




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