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Windows 7: Bsod - bad_pool_header

15 Nov 2014   #1
sokeeffe

Windows 7 Home Premium x64
 
 
Bsod - bad_pool_header

Hi,

Last night my machine consistently BSOD with BAD_POOL_HEADER error.
The causes is hard to determine, as I have had them whilst playing games, immediately on reboot, and just when idle. That said they seem very rare when just browsing or using my machine to stream content to my Roku.

Some initial googling led me to look at my memory, but I ran the Microsoft Memory Diagnostics and no errors were found. I can't run Memtest86 yet as I have no CD to turn into a bootdisk (getting one today).

I have two RAM sticks and I swapped them out to test if one was the cause but I received BSOD's no matter which stick was installed.

I then enabled Driver Verifier and it would consistently BSOD during boot. Using BlueScreenView from NirSoft it looks like NTOSKRNL.exe is the cuplrit. This is where I have about reached my technical limitations, as the solutions for NTOSKRNL issues seem exceedingly varied and depend upon crash dump info I'm not familiar.

I'm attaching my SF diagnostics zip here in the hope that somebody can help me discover the fault.

Thanks,
Simon


My System SpecsSystem Spec
.
15 Nov 2014   #2
Anthony

Microsoft Community Contributor Award Recipient

MS Windows 7 Professional 64-bit SP1
 
 

Morning sokeeffe,

Just looked through the .dmp files, one of them is flagging Malwarebytes Web Access Control can you uninstall it and install MSE: Microsoft Security Essentials - Microsoft Windows

Also see if you can find an update driver for your gfx card: Drivers - Download NVIDIA Drivers

Upload a new set of files if you get any more BSOD

Thanks
My System SpecsSystem Spec
15 Nov 2014   #3
sokeeffe

Windows 7 Home Premium x64
 
 

Done and done. Thanks for looking into it. I will return if BSODs continue.

Simon
My System SpecsSystem Spec
.

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