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Windows 7: Windows 7 BSOD tcpip.sys errors, DRIVER_IRQL_NOT_LESS_OR_EQUAL

15 Nov 2014   #1
onetwoothree

Microsoft Windows 7 Home Premium 64-bit
 
 
Windows 7 BSOD tcpip.sys errors, DRIVER_IRQL_NOT_LESS_OR_EQUAL

Experienced 2 BSOD for the past 30 minutes but only managed to capture one result from Whocrashed. Screenshot below:



Do let me know if more info is required, thanks.


My System SpecsSystem Spec
.
15 Nov 2014   #2
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Code:
fffff880`03d8b7f8  fffff880`05abd005Unable to load image rtwlane.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for rtwlane.sys
*** ERROR: Module load completed but symbols could not be loaded for rtwlane.sys
 rtwlane+0x36005
Code:
    Image name: rtwlane.sys
    Timestamp:        Thu Dec 01 08:11:24 2011 (4ED6E954)
Code:
fffff880`03d8c398  fffff880`056c0604Unable to load image kneps.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for kneps.sys
*** ERROR: Module load completed but symbols could not be loaded for kneps.sys
 kneps+0xa604
Code:
fffff880`03d8c138  fffff880`04d81252Unable to load image klim6.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for klim6.sys
*** ERROR: Module load completed but symbols could not be loaded for klim6.sys
 klim6+0x2252
Apparently it is an old realtek PCIe network adapter that is failing, and Kaspersky (or Zone Alarm; both of them shares these things) is contributing to the issue. But there is not adequate info on the base of that we may determine our further actions.

We need some more info that is not contained there in the zip. Upload your MSINFO32.nfo file.
  1. Click on the start button
  2. Type "msinfo32" (without quotes) in the search bar of the start menu, click the resulting link. It will open the System Information window.
  3. File>Save. In the "File Name" filed, put "MSINFO32" (without Quote), give the save location to desktop, and click the "save" button.
  4. Give the time for processing, it will save a .nfo file on your desktop.
  5. Zip it, and upload it following the instruction.
My System SpecsSystem Spec
15 Nov 2014   #3
onetwoothree

Microsoft Windows 7 Home Premium 64-bit
 
 

Hi

Thanks for the response. The file requested is attached please.
My System SpecsSystem Spec
.

16 Nov 2014   #4
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

To update the network driver, follow this post by Boozad: BSOD - Occurs during Shut Down Process. Shut Down hangs then crashes

Uninstall Kaspersky using Kaspersky Removal Tool. At least as a test basis. Use Microsoft Security Essentials as your antivirus with windows inbuilt firewall, and free MBAM as the on demand scanner.

Free up the startup. Windows does not need any other program to auto start with it, but the auto start programs often conflicts and causes various problems including BSODs.
  1. Click on the Start button
  2. Type “msconfig (without quotes), click the resulting link. It will open the System Configuration window.
  3. Select the “Startup” tab.
  4. Deselect all items other than the antivirus and the touchpad driver, SynTPEnh.
  5. Apply > OK
  6. Accept then restart.
Let us know the result.
My System SpecsSystem Spec
16 Nov 2014   #5
onetwoothree

Microsoft Windows 7 Home Premium 64-bit
 
 

Sorry but personally im not sure which driver to download for the update. There are several options on Realteck as seen below. Would you be able to advise which to download for the update?

My System SpecsSystem Spec
16 Nov 2014   #6
Boozad

W7 Pro x64 SP1 | W10 Pro IP x64 | W8.1 Pro x64 VM | Linux Mint VM
 
 

None of those seem to relate to your device. Can you provide us with the laptop make and model so we can check the manufacturer's website for an updated version please. Is it a Lenovo by any chance?

EDIT: I see you have a Clevo chassis, a P170EM to be exact, but looking at the Clevo website that model is not listed. Can you give us some more information on the system you have as so far you've provided very little with us to work with. Follow the 'Fill in your system specs' link in my signature then download and run Speccy (also linked in my sig) to help you fill in your specs.
My System SpecsSystem Spec
16 Nov 2014   #7
onetwoothree

Microsoft Windows 7 Home Premium 64-bit
 
 

Hi, I believe is an old model P170EM.

EDIT: have updated my system specs as instructed. Let me know if you need more info. If needed, my network info are:

Name: Realtek RTL8723AE Wireless LAN 802.11n PCI-E NIC
Adapter Type: Ethernet 802.3
My System SpecsSystem Spec
16 Nov 2014   #8
Boozad

W7 Pro x64 SP1 | W10 Pro IP x64 | W8.1 Pro x64 VM | Linux Mint VM
 
 

Thanks for that. I'll have to do some digging as it doesn't look like Clevo support that model any more unfortunately. There may be an alternative on the Realtek website but I'll have to do some research on that as none of the downloads they offer match your device ID. Bear with us, we'll get that sorted out.
My System SpecsSystem Spec
16 Nov 2014   #9
Boozad

W7 Pro x64 SP1 | W10 Pro IP x64 | W8.1 Pro x64 VM | Linux Mint VM
 
 

Can you try the 2012.14.0417.2014 version linked below please and report back whether the install went smoothly and if the device is working properly. Also, check the driver version via Device Manager post installation.

download
My System SpecsSystem Spec
16 Nov 2014   #10
onetwoothree

Microsoft Windows 7 Home Premium 64-bit
 
 

I'm not sure if my network issue is acting up but I'm unable to download the file using the link provided.

After checking the link, I get a 403 Forbidden error that "The server has refused to fulfill your request.". This error occurs when I use Chrome and IE.
My System SpecsSystem Spec
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 Windows 7 BSOD tcpip.sys errors, DRIVER_IRQL_NOT_LESS_OR_EQUAL




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