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Windows 7: Black screen

15 Nov 2014   #1
Tancy

Windows 7 Professional 32 bit
 
 
Blue screen

Lately my computer works really slowly. Everything that I try to use is getting long time to open. Even the internet is working really slow...

Few days ago I tried to play some game and it was working fine, a little bit slow but fine. Today all this slowliness started and from then when I try to play a game I get blue screen.

Windows give me this problems details:
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1060

Additional information about the problem:
BCCode: 116
BCP1: FFFFFA8003EA94E0
BCP2: FFFFF8800FA207A0
BCP3: FFFFFFFFC000009A
BCP4: 0000000000000004
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1


Other informations are in the zip folder.

Thanks for help!


My System SpecsSystem Spec
.
16 Nov 2014   #2
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Are you overclocking?
Code:
CPUID:        "Intel(R) Core(TM)2 Quad CPU    Q8400  @ 2.66GHz"
MaxSpeed:     2660
CurrentSpeed: 2675
As you are getting BSODs, you should stop overclocking and run all the hardware components like CPU, GPU and RAM to their default settings.

Check if the Power Supply Unit (PSU) supplying adequate power to the computer or not.
eXtreme Power Supply Calculator - The most trusted PSU Wattage Calculator
Also let us know the wattage of your PSU.

Is the computer hot? Report us the heat of the computer after a couple of hours of your normal usage. Upload a screenshot of the summery tab of Speccy. Alternatively, you can publish a Speccy snapshot too: Speccy - Publish Snapshot of your System Specs .

Stress test the Graphics Card using Furmark.
Video Card - Stress Test with Furmark
Take a screenshot of the furmark window before closing it. Upload the screenshot for us.

Let us know the results.
__________________________________________________
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 116, {fffffa8003ea94e0, fffff8800fa207a0, ffffffffc000009a, 4}

*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by : nvlddmkm.sys ( nvlddmkm+9a57a0 )

Followup: MachineOwner
---------

1: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

VIDEO_TDR_FAILURE (116)
Attempt to reset the display driver and recover from timeout failed.
Arguments:
Arg1: fffffa8003ea94e0, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: fffff8800fa207a0, The pointer into responsible device driver module (e.g. owner tag).
Arg3: ffffffffc000009a, Optional error code (NTSTATUS) of the last failed operation.
Arg4: 0000000000000004, Optional internal context dependent data.

Debugging Details:
------------------


FAULTING_IP: 
nvlddmkm+9a57a0
fffff880`0fa207a0 48ff25f94eedff  jmp     qword ptr [nvlddmkm+0x87a6a0 (fffff880`0f8f56a0)]

DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT

CUSTOMER_CRASH_COUNT:  1

BUGCHECK_STR:  0x116

PROCESS_NAME:  System

CURRENT_IRQL:  0

ANALYSIS_VERSION: 6.3.9600.17237 (debuggers(dbg).140716-0327) amd64fre

STACK_TEXT:  
fffff880`037fcb48 fffff880`0fd66134 : 00000000`00000116 fffffa80`03ea94e0 fffff880`0fa207a0 ffffffff`c000009a : nt!KeBugCheckEx
fffff880`037fcb50 fffff880`0fd39867 : fffff880`0fa207a0 fffffa80`07871000 00000000`00000000 ffffffff`c000009a : dxgkrnl!TdrBugcheckOnTimeout+0xec
fffff880`037fcb90 fffff880`0fd65f43 : fffffa80`ffffd846 fffff880`009edf40 fffffa80`03ea94e0 00000000`0000000f : dxgkrnl!DXGADAPTER::Reset+0x2a3
fffff880`037fcc40 fffff880`0f03803d : fffffa80`03c781e0 00000000`00000080 00000000`00000000 fffffa80`0775f410 : dxgkrnl!TdrResetFromTimeout+0x23
fffff880`037fccc0 fffff800`02f2473a : 00000000`06832fee fffffa80`04d8ca00 fffffa80`036ee210 fffffa80`04d8ca00 : dxgmms1!VidSchiWorkerThread+0x101
fffff880`037fcd00 fffff800`02c798e6 : fffff880`009e9180 fffffa80`04d8ca00 fffff880`009f3fc0 00000000`00000021 : nt!PspSystemThreadStartup+0x5a
fffff880`037fcd40 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxStartSystemThread+0x16


STACK_COMMAND:  .bugcheck ; kb

FOLLOWUP_IP: 
nvlddmkm+9a57a0
fffff880`0fa207a0 48ff25f94eedff  jmp     qword ptr [nvlddmkm+0x87a6a0 (fffff880`0f8f56a0)]

SYMBOL_NAME:  nvlddmkm+9a57a0

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: nvlddmkm

IMAGE_NAME:  nvlddmkm.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  53b4446a

FAILURE_BUCKET_ID:  X64_0x116_IMAGE_nvlddmkm.sys

BUCKET_ID:  X64_0x116_IMAGE_nvlddmkm.sys

ANALYSIS_SOURCE:  KM

FAILURE_ID_HASH_STRING:  km:x64_0x116_image_nvlddmkm.sys

FAILURE_ID_HASH:  {1f9e0448-3238-5868-3678-c8e526bb1edc}

Followup: MachineOwner
---------

1: kd> lmvm nvlddmkm
start             end                 module name
fffff880`0f07b000 fffff880`0fd09000   nvlddmkm T (no symbols)           
    Loaded symbol image file: nvlddmkm.sys
    Image path: \SystemRoot\system32\DRIVERS\nvlddmkm.sys
    Image name: nvlddmkm.sys
    Timestamp:        Wed Jul 02 23:12:02 2014 (53B4446A)
    CheckSum:         00C4C7C9
    ImageSize:        00C8E000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
My System SpecsSystem Spec
16 Nov 2014   #3
Tancy

Windows 7 Professional 32 bit
 
 

Overclocking? I don't know what this mean or how do I stop doing that(if I'm doing ).

How do I run all the hardware components like CPU, GPU and RAM to their default settings?

About eXtreme Power Supply Calculator - there is so much information that I don't know all the informations that I have to tell. Can you do it for me? Or there is any easiest way?
My PSU wattage is 500W.

Where can I found the heat of my computer?

Here is my speccy:
http://speccy.piriform.com/results/i...qWzmOX2VHGWeUC

And in attachment is the screenshot of furmark window. How long do I need to run it? I didn't want to run it further, I was afraid because of high temperature...
My System SpecsSystem Spec
.

16 Nov 2014   #4
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Your computer is slightly overclocked. You need to boot into the BIOS and set it to default to revert the overclock.

Furmark should run for 10-15 minutes. You ran it for only a little time and it assumed a high temperature.

The CPU is running hot enough. It the speccy taken after furmark test or before furmark test?
Attachment 340593
500 watts PSU is somehow enough for a non-overclocked system.
My System SpecsSystem Spec
16 Nov 2014   #5
Tancy

Windows 7 Professional 32 bit
 
 

I will try to set it to default and let you know what happened.

Also I will run furmark much longer and then show you the result.

The speccy was taken befor furmark test. I will do it again after.
My System SpecsSystem Spec
16 Nov 2014   #6
Tancy

Windows 7 Professional 32 bit
 
 

I think I set it to default, I'm not sure if I did it right.

Here is my speccy after FurMark:
http://speccy.piriform.com/results/A...YlidY3E1mKQV3H

In the attachment is FurMark.
My System SpecsSystem Spec
16 Nov 2014   #7
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Furmark ran for enough time. You did not report a crash during it, and the image rendering is OK too.

The temps are not extremely high, but should be taken under consideration if the issue continues.

As you set the BIOS to default, use the computer normally now. Report us for any further BSOD.
My System SpecsSystem Spec
17 Nov 2014   #8
Tancy

Windows 7 Professional 32 bit
 
 

Now I'm getting the black screen...but windows give me this problem details:
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1060

Additional information about the problem:
BCCode: 124
BCP1: 0000000000000000
BCP2: FFFFFA8004997038
BCP3: 0000000000000000
BCP4: 0000000000000000
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1
My System SpecsSystem Spec
17 Nov 2014   #9
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

OK, dismantle the computer. Clean the entire inside very carefully. Clean all the air vents and fan grills so that the computer can blow the hot air out efficiently. While re-seating, apply new thermal paste to the heatsneak.



If you cannot do it, get it done by someone (may be a paid technician) who can do it. But that is very must. Dont neglect it.

Let us know the situation after it is done.
My System SpecsSystem Spec
22 Nov 2014   #10
Tancy

Windows 7 Professional 32 bit
 
 

I am waiting for thermal paste to be delivered but until then I have one more question. Sometimes when I restart or shut down the computer and then turn it on again the windows says that my hard disk need to be checked and then the windows is scanning it. Does that means that there is also something wrong with my disk?
My System SpecsSystem Spec
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