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Windows 7: BSOD While Idle

16 Nov 2014   #1
Leafsdude

Windows 7 Ultimate 32-Bit
 
 
BSOD While Idle

This is the report I get after reboot:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 4105

Additional information about the problem:
BCCode: 116
BCP1: 868313A8
BCP2: 92597D68
BCP3: 00000000
BCP4: 00000002
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1

Attached both the dm log collector zip and a minidump zip from the windows/minidump folder, just in case (there's 6).

It's never happened while I'm working/doing something. If I leave the computer on overnight (usually while downloading files), it's either crashed by the morning with the noted crash report waiting for me or it's completely dead except for a HDD light flash every 2-seconds. I've caught the BSOD a couple times when I've left the screen on, so I know it's not just random reboots, either, though it happens with no apparent warning.

Any help is appreciated (though no huge rush, as it's my secondary computer and I don't use it a whole lot).


My System SpecsSystem Spec
.
18 Nov 2014   #2
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Hi Leafsdude.

Update the display driver from Desktop ... take the Catalyst Software Suite 14.9.

Let us know the result.
________________________________
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 116, {868313a8, 92597d68, 0, 2}

Unable to load image \SystemRoot\system32\DRIVERS\atikmpag.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for atikmpag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
Probably caused by : atikmpag.sys ( atikmpag+5d68 )

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

VIDEO_TDR_FAILURE (116)
Attempt to reset the display driver and recover from timeout failed.
Arguments:
Arg1: 868313a8, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: 92597d68, The pointer into responsible device driver module (e.g. owner tag).
Arg3: 00000000, Optional error code (NTSTATUS) of the last failed operation.
Arg4: 00000002, Optional internal context dependent data.

Debugging Details:
------------------


FAULTING_IP: 
atikmpag+5d68
92597d68 8bff            mov     edi,edi

DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT

CUSTOMER_CRASH_COUNT:  1

BUGCHECK_STR:  0x116

PROCESS_NAME:  System

CURRENT_IRQL:  0

ANALYSIS_VERSION: 6.3.9600.17237 (debuggers(dbg).140716-0327) amd64fre

STACK_TEXT:  
8dd67a74 9369efb3 00000116 868313a8 92597d68 nt!KeBugCheckEx+0x1e
8dd67a98 9369399c 92597d68 00000000 00000002 dxgkrnl!TdrBugcheckOnTimeout+0x8d
8dd67abc 936d092c 00000000 00000102 88224788 dxgkrnl!TdrIsRecoveryRequired+0xb8
8dd67b34 936faa7c fffffcfb 002409d0 00000000 dxgmms1!VidSchiReportHwHang+0x3c0
8dd67b5c 936fb19d 00000001 00000000 00000000 dxgmms1!VidSchiCheckHwProgress+0x68
8dd67b98 936d78f0 8dd67b90 86ee6838 86ee6938 dxgmms1!VidSchiWaitForSchedulerEvents+0x1b1
8dd67c28 936fc501 88224788 8306ebd9 88224788 dxgmms1!VidSchiScheduleCommandToRun+0xaa
8dd67c3c 936fc5bd 88224788 00000000 88270848 dxgmms1!VidSchiRun_PriorityTable+0xf
8dd67c50 83241169 88224788 a7a86761 00000000 dxgmms1!VidSchiWorkerThread+0x7f
8dd67c90 830e86d9 936fc53e 88224788 00000000 nt!PspSystemThreadStartup+0x9e
00000000 00000000 00000000 00000000 00000000 nt!KiThreadStartup+0x19


STACK_COMMAND:  .bugcheck ; kb

FOLLOWUP_IP: 
atikmpag+5d68
92597d68 8bff            mov     edi,edi

SYMBOL_NAME:  atikmpag+5d68

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: atikmpag

IMAGE_NAME:  atikmpag.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4dae3541

FAILURE_BUCKET_ID:  0x116_IMAGE_atikmpag.sys

BUCKET_ID:  0x116_IMAGE_atikmpag.sys

ANALYSIS_SOURCE:  KM

FAILURE_ID_HASH_STRING:  km:0x116_image_atikmpag.sys

FAILURE_ID_HASH:  {e300aa8c-6915-3f37-7957-d2e4fc30a6fd}

Followup: MachineOwner
---------

0: kd> lmvm atikmpag
start    end        module name
92592000 925d2000   atikmpag T (no symbols)           
    Loaded symbol image file: atikmpag.sys
    Image path: \SystemRoot\system32\DRIVERS\atikmpag.sys
    Image name: atikmpag.sys
    Timestamp:        Wed Apr 20 06:52:09 2011 (4DAE3541)
    CheckSum:         00049D1B
    ImageSize:        00040000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
My System SpecsSystem Spec
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