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Windows 7: Random bsod when using skype and chrome

17 Nov 2014   #1
nneely

windows 7 64
 
 
Random bsod when using skype and chrome

I've been having random bsods while just surfing the internet and using skype. it has happen 3 times in a row now after being in a skype call with someone and just surfing chrome after a few hours. heres a file report. i ran a memtest86 but my computer bsod while i was away from the screen


My System SpecsSystem Spec
.
19 Nov 2014   #2
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Welcome to the forum.

Code:

Microsoft (R) Windows Debugger Version 6.2.9200.20512 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\USER\Downloads\Compressed\NICK-PC-Mon_11_17_2014__75529_38\111714-13712-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7601.18526.amd64fre.win7sp1_gdr.140706-1506
Machine Name:
Kernel base = 0xfffff800`03007000 PsLoadedModuleList = 0xfffff800`0324a890
Debug session time: Mon Nov 17 17:23:02.605 2014 (UTC + 6:00)
System Uptime: 0 days 4:35:27.823
Loading Kernel Symbols
...............................................................
................................................................
.............................
Loading User Symbols
Loading unloaded module list
......
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 7A, {fffff6fc4000b890, ffffffffc000000e, 1702b8860, fffff88001712780}

GetPointerFromAddress: unable to read from fffff800032b4278
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by : memory_corruption

Followup: memory_corruption
---------

2: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

KERNEL_DATA_INPAGE_ERROR (7a)
The requested page of kernel data could not be read in.  Typically caused by
a bad block in the paging file or disk controller error. Also see
KERNEL_STACK_INPAGE_ERROR.
If the error status is 0xC000000E, 0xC000009C, 0xC000009D or 0xC0000185,
it means the disk subsystem has experienced a failure.
If the error status is 0xC000009A, then it means the request failed because
a filesystem failed to make forward progress.
Arguments:
Arg1: fffff6fc4000b890, lock type that was held (value 1,2,3, or PTE address)
Arg2: ffffffffc000000e, error status (normally i/o status code)
Arg3: 00000001702b8860, current process (virtual address for lock type 3, or PTE)
Arg4: fffff88001712780, virtual address that could not be in-paged (or PTE contents if arg1 is a PTE address)

Debugging Details:
------------------


ERROR_CODE: (NTSTATUS) 0xc000000e - A device which does not exist was specified.

DISK_HARDWARE_ERROR: There was error with disk hardware

BUGCHECK_STR:  0x7a_c000000e

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  CODE_CORRUPTION

PROCESS_NAME:  System

CURRENT_IRQL:  0

TRAP_FRAME:  fffff88003753e40 -- (.trap 0xfffff88003753e40)
NOTE: The trap frame does not contain all registers.
Some register values may be zeroed or incorrect.
rax=0000000000000001 rbx=0000000000000000 rcx=00000000000e6b01
rdx=fffff880037555a0 rsi=0000000000000000 rdi=0000000000000000
rip=fffff88001712780 rsp=fffff88003753fd8 rbp=fffff88003754110
 r8=fffff88001712780  r9=fffff88003754110 r10=0000000000000000
r11=fffff88003754048 r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0         nv up ei ng nz na pe nc
Ntfs! ?? ::NNGAKEGL::`string'+0x1da0:
fffff880`01712780 0000            add     byte ptr [rax],al ds:00000000`00000001=??
Resetting default scope

LAST_CONTROL_TRANSFER:  from fffff800030ef752 to fffff8000307cbc0

STACK_TEXT:  
fffff880`03753b28 fffff800`030ef752 : 00000000`0000007a fffff6fc`4000b890 ffffffff`c000000e 00000001`702b8860 : nt!KeBugCheckEx
fffff880`03753b30 fffff800`030a391f : fffffa80`0bcbf580 fffff880`03753ca0 fffff800`032b7540 fffffa80`0bcbf580 : nt! ?? ::FNODOBFM::`string'+0x36c1a
fffff880`03753c10 fffff800`0308a1b9 : 00000000`00000000 00000000`00000008 ffffffff`ffffffff fffff880`03755080 : nt!MiIssueHardFault+0x28b
fffff880`03753ce0 fffff800`0307acee : 00000000`00000008 fffff880`01712780 00000000`00000000 fffff880`01675d00 : nt!MmAccessFault+0x1399
fffff880`03753e40 fffff880`01712780 : fffff800`030a7d8f fffff880`03754f70 fffff880`015a3bcf 00000000`00000000 : nt!KiPageFault+0x16e
fffff880`03753fd8 fffff800`030a7d8f : fffff880`03754f70 fffff880`015a3bcf 00000000`00000000 fffff880`0163ca36 : Ntfs! ?? ::NNGAKEGL::`string'+0x1da0
fffff880`03753fe0 fffff800`030a77dd : fffff880`037555a0 fffff880`037555a0 00000000`00000000 fffff880`01622000 : nt!_C_specific_handler+0x13f
fffff880`03754050 fffff800`030a7228 : fffff880`037555a0 fffff880`037540d0 fffff880`0163caa0 fffff880`01622000 : nt!RtlpExecuteHandlerForUnwind+0xd
fffff880`03754080 fffff800`030a7d1c : fffff880`03755810 fffff880`01639dd1 fffff880`03754ef0 ffffffff`c000000e : nt!RtlUnwindEx+0x472
fffff880`03754720 fffff880`0163c125 : fffff880`0166e48c fffff880`03755810 fffff880`03754ef0 fffff880`03755810 : nt!_C_specific_handler+0xcc
fffff880`03754790 fffff800`030a775d : fffff880`0166e478 00000000`00000000 fffff880`01622000 00000000`00000000 : Ntfs!_GSHandlerCheck_SEH+0x75
fffff880`037547c0 fffff800`030a6535 : fffff880`0166e478 fffff880`03754838 fffff880`03754ef0 fffff880`01622000 : nt!RtlpExecuteHandlerForException+0xd
fffff880`037547f0 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!RtlDispatchException+0x415


STACK_COMMAND:  kb

CHKIMG_EXTENSION: !chkimg -lo 50 -d !Ntfs
    fffff88001712000 - Ntfs! ?? ::NNGAKEGL::`string'+14d9
	[ eb:00 ]
    fffff88001712002-fffff8800171201a  25 bytes - Ntfs! ?? ::NNGAKEGL::`string'+14db (+0x02)
	[ 48 83 c4 50 5d c3 55 48:00 00 00 00 00 00 00 00 ]
    fffff8800171201e-fffff8800171202e  17 bytes - Ntfs! ?? ::NNGAKEGL::`string'+1507 (+0x1c)
	[ 48 85 c9 74 08 33 d2 ff:00 00 00 00 00 00 00 00 ]
    fffff88001712032-fffff8800171203d  12 bytes - Ntfs! ?? ::NNGAKEGL::`string'+151b (+0x14)
	[ 48 85 c9 74 08 ff 15 53:00 00 00 00 00 00 00 00 ]
    fffff8800171203f-fffff88001712058  26 bytes - Ntfs! ?? ::NNGAKEGL::`string'+1528 (+0x0d)
	[ 48 83 c4 70 5d c3 90 90:00 00 00 00 00 00 00 00 ]
    fffff8800171205c-fffff8800171205e  3 bytes - Ntfs! ?? ::NNGAKEGL::`string'+1555 (+0x1d)
	[ 83 7b 14:00 00 00 ]
    fffff88001712060-fffff88001712065  6 bytes - Ntfs! ?? ::NNGAKEGL::`string'+1559 (+0x04)
	[ 75 35 48 8b 8d f8:00 00 00 00 00 00 ]
    fffff88001712069-fffff8800171206d  5 bytes - Ntfs! ?? ::NNGAKEGL::`string'+1562 (+0x09)
	[ 48 81 c1 30 01:00 00 00 00 00 ]
    fffff88001712070-fffff88001712073  4 bytes - Ntfs! ?? ::NNGAKEGL::`string'+1569 (+0x07)
	[ c6 44 24 20:00 00 00 00 ]
    fffff88001712075-fffff88001712086  18 bytes - Ntfs! ?? ::NNGAKEGL::`string'+156e (+0x05)
	[ 45 33 c9 49 b8 ff ff ff:00 00 00 00 00 00 00 00 ]
    fffff88001712089-fffff88001712093  11 bytes - Ntfs! ?? ::NNGAKEGL::`string'+1582 (+0x14)
	[ e8 62 5c f1 ff eb 07 48:00 00 00 00 00 00 00 00 ]
    fffff88001712097-fffff88001712099  3 bytes - Ntfs! ?? ::NNGAKEGL::`string'+1590 (+0x0e)
	[ 83 7d 54:00 00 00 ]
    fffff8800171209b-fffff880017120a9  15 bytes - Ntfs! ?? ::NNGAKEGL::`string'+1594 (+0x04)
	[ 74 0e 48 8d 55 60 48 8b:00 00 00 00 00 00 00 00 ]
    fffff880017120ab-fffff880017120be  20 bytes - Ntfs! ?? ::NNGAKEGL::`string'+15a4 (+0x10)
	[ 48 83 c4 58 5d 5b c3 90:00 00 00 00 00 00 00 00 ]
    fffff880017120c1-fffff880017120c6  6 bytes - Ntfs! ?? ::NNGAKEGL::`string'+15ce (+0x16)
	[ 75 12 48 8b 95 a0:00 00 00 00 00 00 ]
    fffff880017120ca-fffff880017120d3  10 bytes - Ntfs! ?? ::NNGAKEGL::`string'+15d7 (+0x09)
	[ 48 8b 4d 60 e8 6d 94 fc:00 00 00 00 00 00 00 00 ]
    fffff880017120d5-fffff880017120eb  23 bytes - Ntfs! ?? ::NNGAKEGL::`string'+15e2 (+0x0b)
	[ 48 83 c4 50 5d c3 90 55:00 00 00 00 00 00 00 00 ]
    fffff880017120ef-fffff88001712100  18 bytes - Ntfs! ?? ::NNGAKEGL::`string'+1604 (+0x1a)
	[ 48 85 d2 74 0e 48 8d 0d:00 00 00 00 00 00 00 00 ]
    fffff88001712102-fffff88001712114  19 bytes - Ntfs! ?? ::NNGAKEGL::`string'+1617 (+0x13)
	[ 48 83 c4 70 5d c3 55 48:00 00 00 00 00 00 00 00 ]
    fffff88001712117-fffff88001712126  16 bytes - Ntfs! ?? ::NNGAKEGL::`string'+1630 (+0x15)
	[ 48 85 c9 74 11 ff 15 6e:00 00 00 00 00 00 00 00 ]
    fffff8800171212d-fffff88001712140  20 bytes - Ntfs! ?? ::NNGAKEGL::`string'+1646 (+0x16)
	[ 4c 8b 45 78 4d 85 c0 74:00 00 00 00 00 00 00 00 ]
    fffff88001712144-fffff88001712147  4 bytes - Ntfs! ?? ::NNGAKEGL::`string'+165d (+0x17)
	[ 48 8b 89 c0:00 00 00 00 ]
    fffff8800171214b-fffff88001712151  7 bytes - Ntfs! ?? ::NNGAKEGL::`string'+1664 (+0x07)
	[ ff 15 9f 5a f5 ff eb:00 00 00 00 00 00 00 ]
    fffff88001712153-fffff88001712168  22 bytes - Ntfs! ?? ::NNGAKEGL::`string'+166c (+0x08)
	[ 48 83 c4 70 5d c3 90 90:00 00 00 00 00 00 00 00 ]
    fffff8800171216b-fffff8800171216f  5 bytes - Ntfs! ?? ::NNGAKEGL::`string'+1690 (+0x18)
	[ 48 3b 8d 20 01:00 00 00 00 00 ]
    fffff88001712172-fffff8800171217c  11 bytes - Ntfs! ?? ::NNGAKEGL::`string'+1697 (+0x07)
	[ 74 0a 33 d2 ff 15 ec 5a:00 00 00 00 00 00 00 00 ]
    fffff8800171217e-fffff8800171218f  18 bytes - Ntfs! ?? ::NNGAKEGL::`string'+16a3 (+0x0c)
	[ 48 83 c4 70 5d c3 55 48:00 00 00 00 00 00 00 00 ]
    fffff88001712193-fffff880017121a2  16 bytes - Ntfs! ?? ::NNGAKEGL::`string'+16c0 (+0x15)
	[ 48 85 c9 74 08 33 d2 ff:00 00 00 00 00 00 00 00 ]
    fffff880017121a4-fffff880017121a9  6 bytes - Ntfs! ?? ::NNGAKEGL::`string'+16d1 (+0x11)
	[ 74 13 48 8b 95 b0:00 00 00 00 00 00 ]
    fffff880017121ad-fffff880017121b0  4 bytes - Ntfs! ?? ::NNGAKEGL::`string'+16da (+0x09)
	[ 48 8b 8d b8:00 00 00 00 ]
    fffff880017121b4-fffff880017121bc  9 bytes - Ntfs! ?? ::NNGAKEGL::`string'+16e1 (+0x07)
	[ e8 87 93 fc ff 48 8b 95:00 00 00 00 00 00 00 00 ]
    fffff880017121c0-fffff880017121c8  9 bytes - Ntfs! ?? ::NNGAKEGL::`string'+16ed (+0x0c)
	[ 48 85 d2 74 16 48 8b 8d:00 00 00 00 00 00 00 00 ]
    fffff880017121cc-fffff880017121cf  4 bytes - Ntfs! ?? ::NNGAKEGL::`string'+16f9 (+0x0c)
	[ 48 8b 89 c0:00 00 00 00 ]
    fffff880017121d3-fffff880017121d9  7 bytes - Ntfs! ?? ::NNGAKEGL::`string'+1700 (+0x07)
	[ ff 15 df 59 f5 ff eb:00 00 00 00 00 00 00 ]
    fffff880017121db-fffff880017121f2  24 bytes - Ntfs! ?? ::NNGAKEGL::`string'+1708 (+0x08)
	[ 48 83 c4 60 5d c3 90 90:00 00 00 00 00 00 00 00 ]
    fffff880017121f6-fffff880017121fb  6 bytes - Ntfs! ?? ::NNGAKEGL::`string'+1733 (+0x1b)
	[ e8 35 a0 f2 ff eb:00 00 00 00 00 00 ]
    fffff880017121fd-fffff88001712212  22 bytes - Ntfs! ?? ::NNGAKEGL::`string'+173a (+0x07)
	[ 48 83 c4 70 5d c3 90 53:00 00 00 00 00 00 00 00 ]
    fffff88001712216-fffff8800171221f  10 bytes - Ntfs! ?? ::NNGAKEGL::`string'+1763 (+0x19)
	[ ff 15 4c 5a f5 ff 48 8d:00 00 00 00 00 00 00 00 ]
    fffff88001712223-fffff8800171222c  10 bytes - Ntfs! ?? ::NNGAKEGL::`string'+1770 (+0x0d)
	[ ff 15 0f 53 f5 ff 48 8d:00 00 00 00 00 00 00 00 ]
    fffff88001712230-fffff88001712233  4 bytes - Ntfs! ?? ::NNGAKEGL::`string'+177d (+0x0d)
	[ 48 8b 9d 98:00 00 00 00 ]
    fffff88001712237-fffff88001712243  13 bytes - Ntfs! ?? ::NNGAKEGL::`string'+1784 (+0x07)
	[ 48 8b cb e8 01 93 fc ff:00 00 00 00 00 00 00 00 ]
    fffff88001712246-fffff8800171224e  9 bytes - Ntfs! ?? ::NNGAKEGL::`string'+1793 (+0x0f)
	[ 48 8b cb e8 f2 92 fc ff:00 00 00 00 00 00 00 00 ]
    fffff88001712250-fffff88001712263  20 bytes - Ntfs! ?? ::NNGAKEGL::`string'+179d (+0x0a)
	[ 48 83 c4 78 5d 5b c3 90:00 00 00 00 00 00 00 00 ]
    fffff88001712267-fffff8800171226a  4 bytes - Ntfs! ?? ::NNGAKEGL::`string'+17c0 (+0x17)
	[ f0 83 a0 80:00 00 00 00 ]
    fffff8800171226e-fffff88001712271  4 bytes - Ntfs! ?? ::NNGAKEGL::`string'+17c7 (+0x07)
	[ bf 80 7d 30:00 00 00 00 ]
    fffff88001712273-fffff8800171227a  8 bytes - Ntfs! ?? ::NNGAKEGL::`string'+17cc (+0x05)
	[ 74 11 33 d2 48 8b 8d a0:00 00 00 00 00 00 00 00 ]
    fffff8800171227e-fffff88001712284  7 bytes - Ntfs! ?? ::NNGAKEGL::`string'+17d7 (+0x0b)
	[ ff 15 e4 59 f5 ff eb:00 00 00 00 00 00 00 ]
    fffff88001712286-fffff88001712298  19 bytes - Ntfs! ?? ::NNGAKEGL::`string'+17df (+0x08)
	[ 48 83 c4 30 5d c3 55 48:00 00 00 00 00 00 00 00 ]
    fffff8800171229a-fffff8800171229e  5 bytes - Ntfs! ?? ::NNGAKEGL::`string'+17ff (+0x14)
	[ 75 0f 48 8b 55:00 00 00 00 00 ]
    fffff880017122a0-fffff880017122a9  10 bytes - Ntfs! ?? ::NNGAKEGL::`string'+1805 (+0x06)
	[ 48 8b 4d 40 e8 07 0e fc:00 00 00 00 00 00 00 00 ]
WARNING: !chkimg output was truncated to 50 lines. Invoke !chkimg without '-lo [num_lines]' to view  entire output.
3570 errors : !Ntfs (fffff88001712000-fffff88001712ffc)

MODULE_NAME: memory_corruption

IMAGE_NAME:  memory_corruption

FOLLOWUP_NAME:  memory_corruption

DEBUG_FLR_IMAGE_TIMESTAMP:  0

MEMORY_CORRUPTOR:  LARGE

FAILURE_BUCKET_ID:  X64_MEMORY_CORRUPTION_LARGE

BUCKET_ID:  X64_MEMORY_CORRUPTION_LARGE

Followup: memory_corruption
---------
Please uninstall Daemon Tools. It uses a driver called sptd.sys which is known to cause BSODs in Windows 7.

 SPTD Removal:

  • Uninstall the software using Add/Remove Programs.
  • Reboot the system.
  • Once the program is uninstalled, run sptd.sys uninstaller to remove the driver from your system.
  • DuplexSecure - Downloads
As an alternative, many people recommend the use of Total Mounter or Magic ISO
Run the System File Checker that scans the of all protected Windows 7 system files and replaces incorrect corrupted, changed/modified, or damaged versions with the correct versions if possible:
  • Click on the
  • Type CMD on Search
  • Left click and Run as Administrator
  • Type SFC /scannow
Full tutorial here:Run Disk Check on your Hard Drive for file system errors and bad sectors on it.

 Hard Drive Diagnostics

  • Double click and open my computer.
  • Right click on desired drive and hit properties.
  • Click on tools tab and Check now.

Read complete instructions on the tutorial: Disk Check

Other Tests:
 


Take memtest. Run for 8 passes and test each stick in a know good slot for an additional 6 passes.
 
The goal is to test all the RAM sticks and all the motherboard slots.

Check your motherboard manual to ensure the RAM sticks are in the recommended motherboard slots. Some motherboards have very specific slots required for the number of RAM sticks installed.

If you get errors, stop the test and continue with the next step.

1. Remove all but one stick of RAM from your computer (this will be RAM stick #1), and run Memtest86 again, for 7 passes.
*Be sure to note the RAM stick, use a piece of tape with a number, and note the motherboard slot.
If this stick passes the test then go to step #3.

2. If RAM stick #1 has errors, repeat the test with RAM stick #2 in the same motherboard slot.
*If RAM stick #2 passes, this indicates that RAM stick #1 may be bad. If you want to be absolutely sure, re-test RAM stick #1 in another known good slot.
*If RAM stick #2 has errors, this indicates another possible bad RAM stick, a possible motherboard slot failure or inadequate settings.
3. Test the next stick of RAM (stick #2) in the next motherboard slot.
*If this RAM stick has errors repeat step #2 using a known good stick if possible, or another stick.
*If this RAM stick has no errors and both sticks failed in slot#1, test RAM stick #1 in this slot.
4. If you find a stick that passes the test, test it in all the other motherboard slots.

If Part 2 testing shows errors, and all tests in Part 3 show errors, you will need to test the RAM sticks in another computer and/or test other RAM in your computer to identify the problem.

In this way, you can identify whether it is a bad stick of RAM, a bad motherboard, or incompatibility between the sticks.
information   Information
Errors are sometimes found after 8 passes.

Tip   Tip
Memtest should be done overnight.
My System SpecsSystem Spec
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