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Windows 7: Computer Keeps Shutting Down without Going to Sleep

02 Dec 2014   #811
Jesse Williams

Windows 10 Home 64-bit
 
 

Layback Bear, what are you talking about? The computer has a hardware problem. We have done everything to try and fix it, and still no fix found. It's either a bad PSU or Motherboard. It is still under warranty, so the manufacturer has the right to fix it.


My System SpecsSystem Spec
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03 Dec 2014   #812
maxie

windows 7 home 64bit
 
 

Quote   Quote: Originally Posted by Layback Bear View Post
NO it can't be. Tell me its not so.

I have been watching this thread between 2 members for 2 weeks and over 800 post and all I get is your going to box the computer up and ship it.
That is not fare. I feel cheated.
I wanted to know how the problem was solved.

Lol Jack .. It was nearly Solved the only problem the OP had now is that it would not sleep proper ... The only way it would sleep is by pressing a key on the Keyboard ... And as it was still under Warranty wanted every thing working perfectly ...
My System SpecsSystem Spec
03 Dec 2014   #813
Layback Bear

Windows 7 Pro. 64/SP-1
 
 

Thanks for your replies.
Now I understand better. I didn't know it was under warranty.

It sure would be nice to know exactly what was found as the problem form the company you bought it from.
My System SpecsSystem Spec
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03 Dec 2014   #814
Jesse Williams

Windows 10 Home 64-bit
 
 

I will be posting the problem that they find. I will be sure to find out. My town's local shipping and posting place which is known as Goin' Postal Pell City assured me that will be safe and secure upon shipping it to the repair center. They are also going to email me the tracking number. I feel better now. We don't feel good about the price of the shipping though. Since this computer cost almost $1,000 and is still under warranty, the shipping should have been free.
My System SpecsSystem Spec
03 Dec 2014   #815
maxie

windows 7 home 64bit
 
 

Fingers crossed Jesse it will be back with you as good as new ...
My System SpecsSystem Spec
03 Dec 2014   #816
Jesse Williams

Windows 10 Home 64-bit
 
 

Thanks Maxie. I hope so too.
My System SpecsSystem Spec
03 Dec 2014   #817
Jesse Williams

Windows 10 Home 64-bit
 
 

Well, FedEx has picked up my product. It is in Eastaboga, Alabama right now. I have requested email alerts on it's location and when it arrives, and stuff like that.
My System SpecsSystem Spec
03 Dec 2014   #818
maxie

windows 7 home 64bit
 
 

They state a ten Day turn around Jesse ...
My System SpecsSystem Spec
03 Dec 2014   #819
Jesse Williams

Windows 10 Home 64-bit
 
 

What do you mean?
My System SpecsSystem Spec
03 Dec 2014   #820
maxie

windows 7 home 64bit
 
 

Acer Service state they should have your Computer no longer than ten days ..
My System SpecsSystem Spec
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 Computer Keeps Shutting Down without Going to Sleep




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