Computer Keeps Shutting Down without Going to Sleep

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  1. maxie
    Posts : 18,415
    windows 7 home 64bit
       New #831

    No point Jesse i am sure they have received it ...
      My Computer
    Quote Quote

  3. Jesse Williams
    Posts : 1,944
    Windows 10 Home 64-bit
    Thread Starter
       New #832

    Well, I would like to call them after while to see what they've done to it so far. You know how I am. I have to be assured of things.
      My Computer
    Quote Quote

  4. maxie
    Posts : 18,415
    windows 7 home 64bit
       New #833

    Do you have to pay for your Calls ? ...
      My Computer
    Quote Quote

  6. Jesse Williams
    Posts : 1,944
    Windows 10 Home 64-bit
    Thread Starter
       New #834

    Not that I know of. They haven't charged yet.
      My Computer
    Quote Quote

  7. Jesse Williams
    Posts : 1,944
    Windows 10 Home 64-bit
    Thread Starter
       New #835

    They gave me a request ID from the Acer website. I'm not sure what a Request ID is though.
      My Computer
    Quote Quote

  8. maxie
    Posts : 18,415
    windows 7 home 64bit
       New #836

    It is for checking the Status of the Repair Online ...


    Check the status of repair online
      My Computer
    Quote Quote

  10. Jesse Williams
    Posts : 1,944
    Windows 10 Home 64-bit
    Thread Starter
       New #837

    Okay
      My Computer
    Quote Quote

  11. maxie
    Posts : 18,415
    windows 7 home 64bit
       New #838

    Here is the Status Jesse >>> Case Status - Received
      My Computer
    Quote Quote

  12. Jesse Williams
    Posts : 1,944
    Windows 10 Home 64-bit
    Thread Starter
       New #839

    This is what they just sent me.

    Dear Customer:
    Case ID: 3656256U Product: DTSUVAA00240805E993000 ; AXC-603G-UW1 W81ML64A/J1900/4G/1TB
    We have received your computer, and it will be diagnosed shortly by a skilled technician. To check the status of your order of service, please go to following link:
    https://customercare.acer.com/custom...aseStatus.aspx .
    Yours sincerely,
    Acer Service Repair Center
    Acer | explore beyond limits
      My Computer
    Quote Quote

  13. maxie
    Posts : 18,415
    windows 7 home 64bit
       New #840

    With a bit of luck you will have it back by Xmas ..
      My Computer
    Quote Quote

 
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