Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: BSOD after Flash Update and crashes when on Browser

18 Nov 2014   #1
SonX

Windows 7 Home Premium 64 bit
 
 
BSOD after Flash Update and crashes when on Browser

My Computer keeps crashing whenever I'm browsing through a website that uses a lot of videos, mostly Tumblr. This never happened until I decided to update my Adobe Flash player. The new updated version keeps making me get BSOD.

I've down a system restore before in order to relieve the issue, but I don't want to be stuck on an old version of Adobe Flash forever.

Any help would be appreciated!


My System SpecsSystem Spec
.
18 Nov 2014   #2
essenbe

Windows 7 Enterprise X64/Windows 10 Enterprise X64/Windows 10 Pro X64/Linux Mint
 
 

hello SonX, welcome to Seven forums. Let me see if I can help you. You only had 3 dump files, all dated in July of this year. Please make sure you computer is configured to create Small Memory Dumps.
http://www.sevenforums.com/tutorials/174459-dump-files-configure-windows-create-bsod.html

Also please open a elevated command prompt ( click start, type cmd in the search box, right click on the cmd entry and select run as administrator) in the black box that opens, copy/paste sfc /scannow. If you decide to type it, notice the space between the sfc and the /. It is a system file checker which will scan your system files and attempt to correct any missing or corrupt files. What we want are the results to say windows found no integrity violations. If it says files were found but could not be repaired, close the box, reboot and run it again, after opening the administrative command prompt. You may have to reboot and run it three times for it to repair all system files. If it can't repair them after 3 reboots, let us know.

Until we get this figured out, please set everything you have overclocked back to default levels.

Your system specs state you have a Samsung EVO SSD. If you have not done so yet, there is a performance restoration Firmware upgrade that resolves some problems at Samsung SSD Downloads | Samsung SSD . Please upgrade your SSD.

Just in case you would like to know, the 3 dump files from July were all the same.

Code:
aswSP
start             end                 module name
fffff880`04200000 fffff880`0426e000   aswSP    T (no symbols)           
    Loaded symbol image file: aswSP.sys
    Image path: \SystemRoot\system32\drivers\aswSP.sys
    Image name: aswSP.sys
    Timestamp:        Wed Jul 02 12:38:12 2014 (53B44384)
    CheckSum:         0006A7F3
    ImageSize:        0006E000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Which is the avast! Self Protection Driver

and
Code:
aswSnx
start             end                 module name
fffff880`042ad000 fffff880`043af000   aswSnx   T (no symbols)           
    Loaded symbol image file: aswSnx.sys
    Image path: \SystemRoot\system32\drivers\aswSnx.sys
    Image name: aswSnx.sys
    Timestamp:        Thu Jun 26 06:34:44 2014 (53AC0554)
    CheckSum:         0010D6F6
    ImageSize:        00102000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Which is your avast! Virtualization Driver

Please do those things and see if you get any better results.
My System SpecsSystem Spec
18 Nov 2014   #3
SonX

Windows 7 Home Premium 64 bit
 
 

Thanks for the advice!

I actually have other dump files that I pulled out. I didn't realize that they wouldn't be copied if I did that haha. I attached them to see if they are significant.

I also did the sfc /scannow command like you suggested, and the good news is that there were no errors!

As for the Samsung fix, yes I was aware of the firmware update. I've already applied it a while back in October I believe.

I will update if there are anymore BSODs now that I stopped the CPU overclock. Maybe it will help so we'll see.
My System SpecsSystem Spec
.

18 Nov 2014   #4
essenbe

Windows 7 Enterprise X64/Windows 10 Enterprise X64/Windows 10 Pro X64/Linux Mint
 
 

SonX, when we ask you to run the Blue Screen of Death (BSOD) Posting Instructions, we want you to post the unedited result. Do not alter the files.
My System SpecsSystem Spec
18 Nov 2014   #5
SonX

Windows 7 Home Premium 64 bit
 
 

Yeah sorry about that. I actually moved the dump files before I posted here, right after I restarted my computer from the BSODs. Mostly because I thought I wouldn't be able to find them again. I put them back in the right place, but there was also XML files that I pulled out of the temp folder. Do I have to put those back too?
My System SpecsSystem Spec
18 Nov 2014   #6
essenbe

Windows 7 Enterprise X64/Windows 10 Enterprise X64/Windows 10 Pro X64/Linux Mint
 
 

It should pick them up again. Just run it again and upload it.
Blue Screen of Death (BSOD) Posting Instructions
My System SpecsSystem Spec
18 Nov 2014   #7
SonX

Windows 7 Home Premium 64 bit
 
 

Ok, I put back the files, but when I tried to run the program, I got an error that said the files were empty. My dmp files were previously set to kernal dmp when I expereinced the BSODs, but I changed the settings to minidump like you said. I clicked the "overwrite existing files" option. Did that mess with the dmp files?

I also switched it back to kernel and got this zip file that is attached to this post.
My System SpecsSystem Spec
19 Nov 2014   #8
essenbe

Windows 7 Enterprise X64/Windows 10 Enterprise X64/Windows 10 Pro X64/Linux Mint
 
 

They are all there, they just show

Code:
atikmdag
start             end                 module name
fffff880`11012000 fffff880`11f22000   atikmdag T (no symbols)           
    Loaded symbol image file: atikmdag.sys
    Image path: \SystemRoot\system32\DRIVERS\atikmdag.sys
    Image name: atikmdag.sys
    Timestamp:        Thu Apr 17 21:13:16 2014 (53508A3C)
    CheckSum:         00EAEEE6
    ImageSize:        00F10000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Which is your graphics card drivers. Try updating them to the latest WHQL version, but do it this way and see if it helps.

I am going to give you some links that will help you get a good clean install and not have any drivers you don't need that will conflict with other drivers. Download a WHQL driver from http://www.sevenforums.com/graphic-cards/329659-latest-amd-catalyst-video-driver-windows-7-a.html . Once you have them downloaded, uninstall you current driver from control panel. next clean up any left over drivers from following this tutorial http://www.sevenforums.com/tutorials/83814-drivers-clean-left-over-files-after-uninstalling.html and select only ATI Display Drivers. After you have done that and rebooted, install the new driver, only select custom install and install only what you have to. Very few people need most of what they include. You do not need the audio/HDMI drivers as you already have that in your Motherboard drivers. Unless there is some reason you need them, the only thing you really need is the Display Driver.
My System SpecsSystem Spec
19 Nov 2014   #9
SonX

Windows 7 Home Premium 64 bit
 
 

I had a feeling my display drivers the problem. I've tried uninstalling them before, but I don't know how successful I was. I'll try out this method and update if anything else happens. Thanks again for the help!
My System SpecsSystem Spec
19 Nov 2014   #10
essenbe

Windows 7 Enterprise X64/Windows 10 Enterprise X64/Windows 10 Pro X64/Linux Mint
 
 

That method will give you as clean as an install as we can get. Then just install what you actually need. Many of the other drivers they usually install are not needed and already have those drivers installed. By not installing them, it will reduce the possibility of s driver conflict with the Motherboard drivers.
My System SpecsSystem Spec
Reply

 BSOD after Flash Update and crashes when on Browser




Thread Tools Search this Thread
Search this Thread:

Advanced Search




Similar help and support threads
Thread Forum
BSOD when using any type of flash player in browser.
Okay so i have been having this problem for quite a while now, and i have found ways to cope with it but it is pretty annoying and i would enjoy being able to watch streams or videos on my laptop again. So i can't really give much of an explanation, but ANYtime i try to watch a video of any type it...
BSOD Help and Support
Browser redirected to get "Critical Update for Adobe Flash"
I typed facebook.com in my firefox browser today and was redirected to a full-page ad demanding that I am "required to get critical adobe flash update." I'm sure it was a scam, but I had to close out my browser to get rid of it. It's only happened once, but still, if there is some malware on my...
System Security
BSOD (ntoskrnl.exe) after boot/idle/playing browser flash games
I have been getting the BSODs for 3 days now (started on 19/07/2013). They happened more or less at random times. First time right after boot I launched a browser flash game and that killed it. Then I was changing settings of Steam and it died again One more time happened while I was waiting...
BSOD Help and Support
Browser crashes, windows crashes, memory test won't complete, BSOD
Thanks for listening, as my user name reflects I am now into stuff I'm ignorant about. History. Had this computer a little over a year, I7 with 16gb of memory, windows 7 ultimate. etc About a month ago, started seeing BSOD's. The BSOD would normally reflect "Memory Management" as the...
BSOD Help and Support
browser crashes and BSOD
Right lets try and get this sounding right (i find it easier to say rather than write it). 6 Months ago I built myself a new rig here are the parts i got A75MA-P35 FM1 motherboard A4 3400 AMD dual core CPU DDR3 2x 4GB 1333 Ram 550W PSU New copy of WIN7 New case 2 side fans 1 rear fan 1...
BSOD Help and Support
Flash Java not working In Win7 Any Browser - Can't update
I link to this old thread as I'm having the excact same issues: I've tried pretty much everything I can think of, as to manual installation and so forth. Nothing works, nor changes anything. Have anyone else experienced anything like it, and/or been able to solve it?? So far it's only...
Software


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 04:10.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App