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Windows 7: BSOD while running MSE

19 Nov 2014   #1
cwburns32

Microsoft Windows 7 Home Premium 64-bit Service Pack 1
 
 
BSOD while running MSE

Just received my first BSOD in a very very long time. Was just running an MSE scan and BSOD and reboot.

Attached is zip.


My System SpecsSystem Spec
.
21 Nov 2014   #2
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Cause by Sound Blaster HDAudio driver

Maybe you should revert to an older driver version.

Sometimes drivers remain and do not get completely uninstalled.

 Driver Removal Process:

  • Download Driver Sweeper to the desired location.
  • Extract the files from the zip.
  • Uninstall the driver Program & Features - Control Panel.
  • Run Driver Sweeper, check the drivers you want to uninstall or clean registry leftovers of.
Link to full tutorial: Drivers - Clean Left over Files after Uninstalling

Code:
Microsoft (R) Windows Debugger Version 6.2.9200.20512 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\USER\Downloads\Compressed\CHRIS-LAPTOP-Wed_11_19_2014_104311_91\111914-17035-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7601 (Service Pack 1) MP (8 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7601.18526.amd64fre.win7sp1_gdr.140706-1506
Machine Name:
Kernel base = 0xfffff800`01c1f000 PsLoadedModuleList = 0xfffff800`01e62890
Debug session time: Wed Nov 19 22:38:50.871 2014 (UTC + 6:00)
System Uptime: 0 days 0:04:04.371
Loading Kernel Symbols
...............................................................
................................................................
....................................
Loading User Symbols
Loading unloaded module list
.............
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 3B, {c0000005, fffff880196d8927, fffff8801b889cc0, 0}

Probably caused by : cthda.sys ( cthda+16927 )

Followup: MachineOwner
---------

5: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

SYSTEM_SERVICE_EXCEPTION (3b)
An exception happened while executing a system service routine.
Arguments:
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff880196d8927, Address of the instruction which caused the bugcheck
Arg3: fffff8801b889cc0, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.

Debugging Details:
------------------


EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

FAULTING_IP: 
cthda+16927
fffff880`196d8927 488b8d90000000  mov     rcx,qword ptr [rbp+90h]

CONTEXT:  fffff8801b889cc0 -- (.cxr 0xfffff8801b889cc0)
rax=0000000000000000 rbx=0000000000000000 rcx=fffff8801b88a6c0
rdx=0000000000000000 rsi=fffff8801b88a6c0 rdi=0000000000000001
rip=fffff880196d8927 rsp=fffff8801b88a6a0 rbp=0000000000000000
 r8=0000000000000001  r9=0000000000000063 r10=fffff880197c4b20
r11=fffff8801b88a820 r12=0000000000000000 r13=0000000000000000
r14=0000000000000001 r15=0000000000000000
iopl=0         nv up ei pl zr na po nc
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010246
cthda+0x16927:
fffff880`196d8927 488b8d90000000  mov     rcx,qword ptr [rbp+90h] ss:0018:00000000`00000090=????????????????
Resetting default scope

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT

BUGCHECK_STR:  0x3B

PROCESS_NAME:  CtHdaSvc.exe

CURRENT_IRQL:  0

LAST_CONTROL_TRANSFER:  from 0000000000000000 to fffff880196d8927

STACK_TEXT:  
fffff880`1b88a6a0 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : cthda+0x16927


FOLLOWUP_IP: 
cthda+16927
fffff880`196d8927 488b8d90000000  mov     rcx,qword ptr [rbp+90h]

SYMBOL_STACK_INDEX:  0

SYMBOL_NAME:  cthda+16927

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: cthda

IMAGE_NAME:  cthda.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  542a1795

STACK_COMMAND:  .cxr 0xfffff8801b889cc0 ; kb

FAILURE_BUCKET_ID:  X64_0x3B_cthda+16927

BUCKET_ID:  X64_0x3B_cthda+16927

Followup: MachineOwner
---------

5: kd> lmvm cthda
start             end                 module name
fffff880`196c2000 fffff880`197c9000   cthda    T (no symbols)           
    Loaded symbol image file: cthda.sys
    Image path: \SystemRoot\system32\drivers\cthda.sys
    Image name: cthda.sys
    Timestamp:        Tue Sep 30 08:38:13 2014 (542A1795)
    CheckSum:         00111C00
    ImageSize:        00107000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
My System SpecsSystem Spec
21 Nov 2014   #3
cwburns32

Microsoft Windows 7 Home Premium 64-bit Service Pack 1
 
 

Quote   Quote: Originally Posted by koolkat77 View Post
Cause by Sound Blaster HDAudio driver

Maybe you should revert to an older driver version.

Sometimes drivers remain and do not get completely uninstalled.

 Driver Removal Process:

  • Download Driver Sweeper to the desired location.
  • Extract the files from the zip.
  • Uninstall the driver Program & Features - Control Panel.
  • Run Driver Sweeper, check the drivers you want to uninstall or clean registry leftovers of.
Link to full tutorial: Drivers - Clean Left over Files after Uninstalling

Code:
Microsoft (R) Windows Debugger Version 6.2.9200.20512 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\USER\Downloads\Compressed\CHRIS-LAPTOP-Wed_11_19_2014_104311_91\111914-17035-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7601 (Service Pack 1) MP (8 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7601.18526.amd64fre.win7sp1_gdr.140706-1506
Machine Name:
Kernel base = 0xfffff800`01c1f000 PsLoadedModuleList = 0xfffff800`01e62890
Debug session time: Wed Nov 19 22:38:50.871 2014 (UTC + 6:00)
System Uptime: 0 days 0:04:04.371
Loading Kernel Symbols
...............................................................
................................................................
....................................
Loading User Symbols
Loading unloaded module list
.............
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 3B, {c0000005, fffff880196d8927, fffff8801b889cc0, 0}

Probably caused by : cthda.sys ( cthda+16927 )

Followup: MachineOwner
---------

5: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

SYSTEM_SERVICE_EXCEPTION (3b)
An exception happened while executing a system service routine.
Arguments:
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff880196d8927, Address of the instruction which caused the bugcheck
Arg3: fffff8801b889cc0, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.

Debugging Details:
------------------


EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

FAULTING_IP: 
cthda+16927
fffff880`196d8927 488b8d90000000  mov     rcx,qword ptr [rbp+90h]

CONTEXT:  fffff8801b889cc0 -- (.cxr 0xfffff8801b889cc0)
rax=0000000000000000 rbx=0000000000000000 rcx=fffff8801b88a6c0
rdx=0000000000000000 rsi=fffff8801b88a6c0 rdi=0000000000000001
rip=fffff880196d8927 rsp=fffff8801b88a6a0 rbp=0000000000000000
 r8=0000000000000001  r9=0000000000000063 r10=fffff880197c4b20
r11=fffff8801b88a820 r12=0000000000000000 r13=0000000000000000
r14=0000000000000001 r15=0000000000000000
iopl=0         nv up ei pl zr na po nc
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010246
cthda+0x16927:
fffff880`196d8927 488b8d90000000  mov     rcx,qword ptr [rbp+90h] ss:0018:00000000`00000090=????????????????
Resetting default scope

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT

BUGCHECK_STR:  0x3B

PROCESS_NAME:  CtHdaSvc.exe

CURRENT_IRQL:  0

LAST_CONTROL_TRANSFER:  from 0000000000000000 to fffff880196d8927

STACK_TEXT:  
fffff880`1b88a6a0 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : cthda+0x16927


FOLLOWUP_IP: 
cthda+16927
fffff880`196d8927 488b8d90000000  mov     rcx,qword ptr [rbp+90h]

SYMBOL_STACK_INDEX:  0

SYMBOL_NAME:  cthda+16927

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: cthda

IMAGE_NAME:  cthda.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  542a1795

STACK_COMMAND:  .cxr 0xfffff8801b889cc0 ; kb

FAILURE_BUCKET_ID:  X64_0x3B_cthda+16927

BUCKET_ID:  X64_0x3B_cthda+16927

Followup: MachineOwner
---------

5: kd> lmvm cthda
start             end                 module name
fffff880`196c2000 fffff880`197c9000   cthda    T (no symbols)           
    Loaded symbol image file: cthda.sys
    Image path: \SystemRoot\system32\drivers\cthda.sys
    Image name: cthda.sys
    Timestamp:        Tue Sep 30 08:38:13 2014 (542A1795)
    CheckSum:         00111C00
    ImageSize:        00107000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Okay I will run this and report back.
My System SpecsSystem Spec
.

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 BSOD while running MSE




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