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Windows 7: BSOD Whenever I try to boot up my computer.

19 Nov 2014   #1
Slashhh

Windows 7 64 bit
 
 
BSOD Whenever I try to boot up my computer.

Whenever I turn my PC on, I will more than likely get the BSOD error 0x7E, sometimes I can restart my computer and it will work but more often than not it will blue screen again, and sometimes this can happen upwards of 15 times before it will eventually load up.


My System SpecsSystem Spec
.
19 Nov 2014   #2
Slashhh

Windows 7 64 bit
 
 

It was Intel Rapid Storage causing the problem.
My System SpecsSystem Spec
19 Nov 2014   #3
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Post if the problem reoccurs
My System SpecsSystem Spec
.

20 Nov 2014   #4
Slashhh

Windows 7 64 bit
 
 

It happened again , followed the steps to remove Intel Rapid Storage and restarted my computer just to test if it worked which it did the first time, then I came to turn it on this morning and I got multiple blue screens.
My System SpecsSystem Spec
22 Nov 2014   #5
Slashhh

Windows 7 64 bit
 
 

Thought it might have been Avast (Anti-Virus I was using) but don't think it was. Still a mystery what is causing it.
My System SpecsSystem Spec
22 Nov 2014   #6
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Make sure your dump logging is enabled.
  1. Click Start, point to Settings, and then click Control Panel.
  2. Double-click System.
  3. Click the Advanced tab, and then click Settings under Startup and Recovery.
  4. Check Write an even to the system log, and Automatically restart.
  5. In the Write debugging information list, click Small memory dump (256k).

Location of Dumps:
C:\Windows\minidump
Allot of important info is missing from your zip, please follow Blue Screen of Death (BSOD) Posting Instructions to grab all and upload a new report here.
My System SpecsSystem Spec
22 Nov 2014   #7
Slashhh

Windows 7 64 bit
 
 

There we go
My System SpecsSystem Spec
22 Nov 2014   #8
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Code:
Microsoft (R) Windows Debugger Version 6.2.9200.20512 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\admin\Downloads\MY-PC-22_11_2014_174433_13\112014-9063-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7601.17514.amd64fre.win7sp1_rtm.101119-1850
Machine Name:
Kernel base = 0xfffff800`02c08000 PsLoadedModuleList = 0xfffff800`02e4de90
Debug session time: Thu Nov 20 19:02:31.630 2014 (UTC + 6:00)
System Uptime: 0 days 0:00:07.505
Loading Kernel Symbols
...............................................................
................................................................
.......
Loading User Symbols
Loading unloaded module list
.....
*** WARNING: Unable to verify timestamp for igdkmd64.sys
*** ERROR: Module load completed but symbols could not be loaded for igdkmd64.sys
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 1000007E, {ffffffffc0000005, fffff88004997db9, fffff880055bb2b8, fffff880055bab10}

Probably caused by : igdkmd64.sys ( igdkmd64+18edb9 )

Followup: MachineOwner
---------

1: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e)
This is a very common bugcheck.  Usually the exception address pinpoints
the driver/function that caused the problem.  Always note this address
as well as the link date of the driver/image that contains this address.
Some common problems are exception code 0x80000003.  This means a hard
coded breakpoint or assertion was hit, but this system was booted
/NODEBUG.  This is not supposed to happen as developers should never have
hardcoded breakpoints in retail code, but ...
If this happens, make sure a debugger gets connected, and the
system is booted /DEBUG.  This will let us see why this breakpoint is
happening.
Arguments:
Arg1: ffffffffc0000005, The exception code that was not handled
Arg2: fffff88004997db9, The address that the exception occurred at
Arg3: fffff880055bb2b8, Exception Record Address
Arg4: fffff880055bab10, Context Record Address

Debugging Details:
------------------


EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

FAULTING_IP: 
igdkmd64+18edb9
fffff880`04997db9 41ff5148        call    qword ptr [r9+48h]

EXCEPTION_RECORD:  fffff880055bb2b8 -- (.exr 0xfffff880055bb2b8)
ExceptionAddress: fffff88004997db9 (igdkmd64+0x000000000018edb9)
   ExceptionCode: c0000005 (Access violation)
  ExceptionFlags: 00000000
NumberParameters: 2
   Parameter[0]: 0000000000000000
   Parameter[1]: 0000000000000048
Attempt to read from address 0000000000000048

CONTEXT:  fffff880055bab10 -- (.cxr 0xfffff880055bab10)
rax=00000000c0000001 rbx=00000000c0000001 rcx=0000000000000000
rdx=0000000000000000 rsi=fffffa8008466150 rdi=fffff880055bb5e4
rip=fffff88004997db9 rsp=fffff880055bb4f0 rbp=0000000000000006
 r8=0000000000000000  r9=0000000000000000 r10=fffffa80082349e0
r11=fffff880055bb380 r12=0000000000000001 r13=0000000000000000
r14=fffffa8008466080 r15=0000000000000057
iopl=0         nv up ei pl zr na po nc
cs=0010  ss=0000  ds=002b  es=002b  fs=0053  gs=002b             efl=00010246
igdkmd64+0x18edb9:
fffff880`04997db9 41ff5148        call    qword ptr [r9+48h] ds:002b:00000000`00000048=????????????????
Resetting default scope

CUSTOMER_CRASH_COUNT:  1

PROCESS_NAME:  csrss.exe

CURRENT_IRQL:  0

ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

EXCEPTION_PARAMETER1:  0000000000000000

EXCEPTION_PARAMETER2:  0000000000000048

READ_ADDRESS: GetPointerFromAddress: unable to read from fffff80002eb90e8
GetUlongFromAddress: unable to read from fffff80002eb9198
 0000000000000048 Nonpaged pool

FOLLOWUP_IP: 
igdkmd64+18edb9
fffff880`04997db9 41ff5148        call    qword ptr [r9+48h]

BUGCHECK_STR:  0x7E

DEFAULT_BUCKET_ID:  NULL_CLASS_PTR_DEREFERENCE

LAST_CONTROL_TRANSFER:  from fffff880055bb5b0 to fffff88004997db9

STACK_TEXT:  
fffff880`055bb4f0 fffff880`055bb5b0 : 00000000`c0000001 00000000`00000000 00000000`00000006 00000000`00000000 : igdkmd64+0x18edb9
fffff880`055bb4f8 00000000`c0000001 : 00000000`00000000 00000000`00000006 00000000`00000000 00000000`00000000 : 0xfffff880`055bb5b0
fffff880`055bb500 00000000`00000000 : 00000000`00000006 00000000`00000000 00000000`00000000 00000000`00000003 : 0xc0000001


SYMBOL_STACK_INDEX:  0

SYMBOL_NAME:  igdkmd64+18edb9

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: igdkmd64

IMAGE_NAME:  igdkmd64.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  5376e2df

STACK_COMMAND:  .cxr 0xfffff880055bab10 ; kb

FAILURE_BUCKET_ID:  X64_0x7E_igdkmd64+18edb9

BUCKET_ID:  X64_0x7E_igdkmd64+18edb9

Followup: MachineOwner
---------

1: kd> lmvm igdkmd64
start             end                 module name
fffff880`04809000 fffff880`04bc2000   igdkmd64 T (no symbols)           
    Loaded symbol image file: igdkmd64.sys
    Image path: \SystemRoot\system32\DRIVERS\igdkmd64.sys
    Image name: igdkmd64.sys
    Timestamp:        Sat May 17 10:17:35 2014 (5376E2DF)
    CheckSum:         0039E1ED
    ImageSize:        003B9000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
 Clean boot
Reduce items at start-up. No software except anti-virus is required plus doing this improves the time for logging into windows:
Run the System File Checker that scans the of all protected Windows 7 system files and replaces incorrect corrupted, changed/modified, or damaged versions with the correct versions if possible:
  • Click on the
  • Type CMD on Search
  • Left click and Run as Administrator
  • Type SFC /scannow
Full tutorial here:
Run Disk Check on your Hard Drive for file system errors and bad sectors on it.

 Hard Drive Diagnostics

  • Double click and open my computer.
  • Right click on desired drive and hit properties.
  • Click on tools tab and Check now.

Read complete instructions on the tutorial: Disk Check

Other Tests:
 


Temp Monitoring

Check for heating issues using Speccy or HWMonitor.


Upload a screen shot with either of the tools: Screenshots and Files - Upload and Post in Seven Forums
My System SpecsSystem Spec
23 Nov 2014   #9
Slashhh

Windows 7 64 bit
 
 

Did all of the tests that you mentioned and disabled something called "File Association Helped" from running on start up, checked my SSD and hard drive and there was no problems on either. Also uploaded a screenshot of CPUID HWMonitor.

Thanks for help.
My System SpecsSystem Spec
23 Nov 2014   #10
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Okay. Keep us posted for further bsods.
My System SpecsSystem Spec
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 BSOD Whenever I try to boot up my computer.




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