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BSOD while running MSE
Just received my first BSOD in a very very long time. Was just running an MSE scan and BSOD and reboot.
Attached is zip.
Just received my first BSOD in a very very long time. Was just running an MSE scan and BSOD and reboot.
Attached is zip.
Cause by Sound Blaster HDAudio driver
Maybe you should revert to an older driver version.
Sometimes drivers remain and do not get completely uninstalled.
Driver Removal Process:
Link to full tutorial: Drivers - Clean Left over Files after Uninstalling
- Download Driver Sweeper to the desired location.
- Extract the files from the zip.
- Uninstall the driver Program & Features - Control Panel.
- Run Driver Sweeper, check the drivers you want to uninstall or clean registry leftovers of.
Code:Microsoft (R) Windows Debugger Version 6.2.9200.20512 AMD64 Copyright (c) Microsoft Corporation. All rights reserved. Loading Dump File [C:\Users\USER\Downloads\Compressed\CHRIS-LAPTOP-Wed_11_19_2014_104311_91\111914-17035-01.dmp] Mini Kernel Dump File: Only registers and stack trace are available Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols Executable search path is: Windows 7 Kernel Version 7601 (Service Pack 1) MP (8 procs) Free x64 Product: WinNt, suite: TerminalServer SingleUserTS Personal Built by: 7601.18526.amd64fre.win7sp1_gdr.140706-1506 Machine Name: Kernel base = 0xfffff800`01c1f000 PsLoadedModuleList = 0xfffff800`01e62890 Debug session time: Wed Nov 19 22:38:50.871 2014 (UTC + 6:00) System Uptime: 0 days 0:04:04.371 Loading Kernel Symbols ............................................................... ................................................................ .................................... Loading User Symbols Loading unloaded module list ............. ******************************************************************************* * * * Bugcheck Analysis * * * ******************************************************************************* Use !analyze -v to get detailed debugging information. BugCheck 3B, {c0000005, fffff880196d8927, fffff8801b889cc0, 0} Probably caused by : cthda.sys ( cthda+16927 ) Followup: MachineOwner --------- 5: kd> !analyze -v ******************************************************************************* * * * Bugcheck Analysis * * * ******************************************************************************* SYSTEM_SERVICE_EXCEPTION (3b) An exception happened while executing a system service routine. Arguments: Arg1: 00000000c0000005, Exception code that caused the bugcheck Arg2: fffff880196d8927, Address of the instruction which caused the bugcheck Arg3: fffff8801b889cc0, Address of the context record for the exception that caused the bugcheck Arg4: 0000000000000000, zero. Debugging Details: ------------------ EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s. FAULTING_IP: cthda+16927 fffff880`196d8927 488b8d90000000 mov rcx,qword ptr [rbp+90h] CONTEXT: fffff8801b889cc0 -- (.cxr 0xfffff8801b889cc0) rax=0000000000000000 rbx=0000000000000000 rcx=fffff8801b88a6c0 rdx=0000000000000000 rsi=fffff8801b88a6c0 rdi=0000000000000001 rip=fffff880196d8927 rsp=fffff8801b88a6a0 rbp=0000000000000000 r8=0000000000000001 r9=0000000000000063 r10=fffff880197c4b20 r11=fffff8801b88a820 r12=0000000000000000 r13=0000000000000000 r14=0000000000000001 r15=0000000000000000 iopl=0 nv up ei pl zr na po nc cs=0010 ss=0018 ds=002b es=002b fs=0053 gs=002b efl=00010246 cthda+0x16927: fffff880`196d8927 488b8d90000000 mov rcx,qword ptr [rbp+90h] ss:0018:00000000`00000090=???????????????? Resetting default scope CUSTOMER_CRASH_COUNT: 1 DEFAULT_BUCKET_ID: WIN7_DRIVER_FAULT BUGCHECK_STR: 0x3B PROCESS_NAME: CtHdaSvc.exe CURRENT_IRQL: 0 LAST_CONTROL_TRANSFER: from 0000000000000000 to fffff880196d8927 STACK_TEXT: fffff880`1b88a6a0 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : cthda+0x16927 FOLLOWUP_IP: cthda+16927 fffff880`196d8927 488b8d90000000 mov rcx,qword ptr [rbp+90h] SYMBOL_STACK_INDEX: 0 SYMBOL_NAME: cthda+16927 FOLLOWUP_NAME: MachineOwner MODULE_NAME: cthda IMAGE_NAME: cthda.sys DEBUG_FLR_IMAGE_TIMESTAMP: 542a1795 STACK_COMMAND: .cxr 0xfffff8801b889cc0 ; kb FAILURE_BUCKET_ID: X64_0x3B_cthda+16927 BUCKET_ID: X64_0x3B_cthda+16927 Followup: MachineOwner --------- 5: kd> lmvm cthda start end module name fffff880`196c2000 fffff880`197c9000 cthda T (no symbols) Loaded symbol image file: cthda.sys Image path: \SystemRoot\system32\drivers\cthda.sys Image name: cthda.sys Timestamp: Tue Sep 30 08:38:13 2014 (542A1795) CheckSum: 00111C00 ImageSize: 00107000 Translations: 0000.04b0 0000.04e4 0409.04b0 0409.04e4