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Windows 7: Can anyone help me with my BSOD hell?

21 Nov 2014   #1
Kilohotel

Win 7 64 bit
 
 
Can anyone help me with my BSOD hell?

Hi folks - been recommended to register and ask for help here by a friend who found the forums very helpful. I have been having a wide variety of BSODs over the last few weeks - I have tried reverting and refreshing drivers, changing RAM, changing gfx card, pretty much everything short of building a new rig from scratch.

I have followed the instructions on using the diagnostic tool - the output from which is attached. I'd be very grateful for any advice!

Cheers


My System SpecsSystem Spec
.
21 Nov 2014   #2
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Hi Kilohotel.

A very frequent cause of stop 0x3B BSOD is the missing service pack. Install Service pack 1 and all other windows updates. Otherwise the system will remain vulnerable to threats including stop 0x3B BSOD.
Code:
Windows 7 Kernel Version 7600 MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Report us for any further BSOD after installing Service Pack 1.
______________________________________
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 3B, {c0000005, fffff96000134283, fffff88005b69060, 0}

Probably caused by : win32k.sys ( win32k!HmgLockEx+a3 )

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

SYSTEM_SERVICE_EXCEPTION (3b)
An exception happened while executing a system service routine.
Arguments:
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff96000134283, Address of the instruction which caused the bugcheck
Arg3: fffff88005b69060, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.

Debugging Details:
------------------


EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

FAULTING_IP: 
win32k!HmgLockEx+a3
fffff960`00134283 0fb7430c        movzx   eax,word ptr [rbx+0Ch]

CONTEXT:  fffff88005b69060 -- (.cxr 0xfffff88005b69060;r)
rax=fffff900c0200000 rbx=0000000000000000 rcx=fffffa800851bb60
rdx=fffff900c0200000 rsi=0000000001eb0000 rdi=fffff900c0200000
rip=fffff96000134283 rsp=fffff88005b69a40 rbp=0000000000000000
 r8=0000000000000001  r9=0000000000000000 r10=0000000000000000
r11=fffff88005b69aa8 r12=000000000384cf00 r13=0000000000000000
r14=0000000000000001 r15=0000000000000000
iopl=0         nv up ei pl zr na po nc
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010246
win32k!HmgLockEx+0xa3:
fffff960`00134283 0fb7430c        movzx   eax,word ptr [rbx+0Ch] ds:002b:00000000`0000000c=????
Last set context:
rax=fffff900c0200000 rbx=0000000000000000 rcx=fffffa800851bb60
rdx=fffff900c0200000 rsi=0000000001eb0000 rdi=fffff900c0200000
rip=fffff96000134283 rsp=fffff88005b69a40 rbp=0000000000000000
 r8=0000000000000001  r9=0000000000000000 r10=0000000000000000
r11=fffff88005b69aa8 r12=000000000384cf00 r13=0000000000000000
r14=0000000000000001 r15=0000000000000000
iopl=0         nv up ei pl zr na po nc
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010246
win32k!HmgLockEx+0xa3:
fffff960`00134283 0fb7430c        movzx   eax,word ptr [rbx+0Ch] ds:002b:00000000`0000000c=????
Resetting default scope

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT

BUGCHECK_STR:  0x3B

PROCESS_NAME:  dwm.exe

CURRENT_IRQL:  0

ANALYSIS_VERSION: 6.3.9600.17237 (debuggers(dbg).140716-0327) amd64fre

LAST_CONTROL_TRANSFER:  from fffff960002ec6b0 to fffff96000134283

STACK_TEXT:  
fffff880`05b69a40 fffff960`002ec6b0 : fffff900`c07d6ca0 00000000`00000001 00000000`22120d77 fffff900`c303b010 : win32k!HmgLockEx+0xa3
fffff880`05b69ab0 fffff960`002ebbae : fffff900`c07d6ca0 00000000`00000000 00000d77`00000000 00000000`00000000 : win32k!SFMLOGICALSURFACE::OwnsSurfaceCleanup+0x40
fffff880`05b69ae0 fffff960`002ecab3 : 00000000`00000000 00000000`22120d77 fffff900`c07d6ca0 00000000`0384cfb0 : win32k!SFMLOGICALSURFACE::DeInitialize+0x4e
fffff880`05b69b20 fffff960`002495ff : 00000000`00000000 fffff900`c00be010 fffff900`c07d6ca0 00000000`00000020 : win32k!bhLSurfDestroyLogicalSurfaceObject+0x4b
fffff880`05b69b60 fffff960`0026a908 : 00000800`00000001 00000000`00000001 fffff880`05b69ca0 00000000`00000000 : win32k!GreSfmCloseCompositorRef+0x10f
fffff880`05b69ba0 fffff800`02c83153 : fffffa80`0851bb60 00000000`037ff500 000007fe`f948d610 00000000`00000000 : win32k!NtGdiHLSurfSetInformation+0x1a8
fffff880`05b69c20 000007fe`fd214efa : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceCopyEnd+0x13
00000000`037fef58 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x000007fe`fd214efa


FOLLOWUP_IP: 
win32k!HmgLockEx+a3
fffff960`00134283 0fb7430c        movzx   eax,word ptr [rbx+0Ch]

SYMBOL_STACK_INDEX:  0

SYMBOL_NAME:  win32k!HmgLockEx+a3

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: win32k

IMAGE_NAME:  win32k.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4a5bc5e0

IMAGE_VERSION:  6.1.7600.16385

STACK_COMMAND:  .cxr 0xfffff88005b69060 ; kb

FAILURE_BUCKET_ID:  X64_0x3B_win32k!HmgLockEx+a3

BUCKET_ID:  X64_0x3B_win32k!HmgLockEx+a3

ANALYSIS_SOURCE:  KM

FAILURE_ID_HASH_STRING:  km:x64_0x3b_win32k!hmglockex+a3

FAILURE_ID_HASH:  {8f81bb6a-de67-bc4d-99db-3f117a68551c}

Followup: MachineOwner
---------
My System SpecsSystem Spec
22 Nov 2014   #3
Kilohotel

Win 7 64 bit
 
 

Hi, thanks for your advice, i appreicate you taking the time. I have installed SP1 and am still getting the BSODs. I should possibly have mentioned earlier that I reinstalled win7 64 yesterday to see if that would help, but no difference. Here's my latest info:
My System SpecsSystem Spec
.

22 Nov 2014   #4
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Quote   Quote: Originally Posted by Kilohotel View Post
I have installed SP1 and am still getting the BSODs.
The system does not have Service pack 1 installed till now.
Code:
OS Name    Microsoft Windows 7 Ultimate
Version    6.1.7600 Build 7600
If Service Pack 1 is installed, The Build will be 7601.
My System SpecsSystem Spec
22 Nov 2014   #5
Kilohotel

Win 7 64 bit
 
 

ok thanks - pretty sure i clciked install SP1 last night! but cheers, will get that done before posting again
My System SpecsSystem Spec
Reply

 Can anyone help me with my BSOD hell?




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