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Windows 7: BCCode: 116

21 Nov 2014   #1
agnes88

Windows 7 Professional
 
 
BCCode: 116

Please help me find out what is wrong with my computer. I have this problem since last week. At first there was hard drive error popping out so we changed the drive to SSD. Everything was good for half a day and then the computer starting turning off by itself every couple minutes. I've removed the NVidia Card and downloaded the newest drivers available. It didn't help. I am attaching all of my Minudump files because every time the error below shows a different file from Minidump folder. Can anyone advise me what to do?

Thanks,
Agnes.

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033

Additional information about the problem:
BCCode: 116
BCP1: FFFFFA80084E04E0
BCP2: FFFFF88011614F10
BCP3: FFFFFFFFC000009A
BCP4: 0000000000000004
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1

Files that help describe the problem:
C:\Windows\Minidump\112114-4867-01.dmp
C:\Users\d\AppData\Local\Temp\WER-16239-0.sysdata.xml

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My System SpecsSystem Spec
.
21 Nov 2014   #2
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Hi agnes88.

Your upload does not contain all the necessary data, but it is apparent that the display driver is failing, because it is too old. You need to update it.

Go to Drivers - Download NVIDIA Drivers ... update your display driver.

As it may not be enough for a branded desktop aging 3 years, so if you receive any more BSOD with the latest version of display driver installed, click on button below ....

It will download the DM log collector. Right click on the application and run as administrator. It will generate a .zip file on your desktop. Upload the .zip.
Screenshots and Files - Upload and Post in Seven Forums
______________________________________
Code:
....
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 116, {fffffa80084e04e0, fffff88011614f10, ffffffffc000009a, 4}

Unable to load image \SystemRoot\system32\DRIVERS\nvlddmkm.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by : nvlddmkm.sys ( nvlddmkm+801f10 )

Followup: MachineOwner
---------

2: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

VIDEO_TDR_FAILURE (116)
Attempt to reset the display driver and recover from timeout failed.
Arguments:
Arg1: fffffa80084e04e0, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: fffff88011614f10, The pointer into responsible device driver module (e.g. owner tag).
Arg3: ffffffffc000009a, Optional error code (NTSTATUS) of the last failed operation.
Arg4: 0000000000000004, Optional internal context dependent data.

Debugging Details:
------------------


FAULTING_IP: 
nvlddmkm+801f10
fffff880`11614f10 4883ec28        sub     rsp,28h

DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT

CUSTOMER_CRASH_COUNT:  1

BUGCHECK_STR:  0x116

PROCESS_NAME:  System

CURRENT_IRQL:  0

ANALYSIS_VERSION: 6.3.9600.17237 (debuggers(dbg).140716-0327) amd64fre

STACK_TEXT:  
fffff880`02cceb88 fffff880`11b23134 : 00000000`00000116 fffffa80`084e04e0 fffff880`11614f10 ffffffff`c000009a : nt!KeBugCheckEx
fffff880`02cceb90 fffff880`11af6867 : fffff880`11614f10 fffffa80`07472000 00000000`00000000 ffffffff`c000009a : dxgkrnl!TdrBugcheckOnTimeout+0xec
fffff880`02ccebd0 fffff880`11b22f43 : fffffa80`ffffd846 00000000`00000000 fffffa80`084e04e0 00000000`00000000 : dxgkrnl!DXGADAPTER::Reset+0x2a3
fffff880`02ccec80 fffff880`03f1203d : fffffa80`07880d50 00000000`00000080 00000000`00000000 fffffa80`0746d010 : dxgkrnl!TdrResetFromTimeout+0x23
fffff880`02cced00 fffff800`0311873a : 00000000`00d0a96d fffffa80`07467060 fffffa80`05505040 fffffa80`07467060 : dxgmms1!VidSchiWorkerThread+0x101
fffff880`02cced40 fffff800`02e6d8e6 : fffff800`02ff7e80 fffffa80`07467060 fffff800`03005cc0 00000000`00000000 : nt!PspSystemThreadStartup+0x5a
fffff880`02cced80 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxStartSystemThread+0x16


STACK_COMMAND:  .bugcheck ; kb

FOLLOWUP_IP: 
nvlddmkm+801f10
fffff880`11614f10 4883ec28        sub     rsp,28h

SYMBOL_NAME:  nvlddmkm+801f10

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: nvlddmkm

IMAGE_NAME:  nvlddmkm.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4dd73a68

FAILURE_BUCKET_ID:  X64_0x116_IMAGE_nvlddmkm.sys

BUCKET_ID:  X64_0x116_IMAGE_nvlddmkm.sys

ANALYSIS_SOURCE:  KM

FAILURE_ID_HASH_STRING:  km:x64_0x116_image_nvlddmkm.sys

FAILURE_ID_HASH:  {1f9e0448-3238-5868-3678-c8e526bb1edc}

Followup: MachineOwner
---------

2: kd> lmvm nvlddmkm
start             end                 module name
fffff880`10e13000 fffff880`11ac1000   nvlddmkm T (no symbols)           
    Loaded symbol image file: nvlddmkm.sys
    Image path: \SystemRoot\system32\DRIVERS\nvlddmkm.sys
    Image name: nvlddmkm.sys
    Timestamp:        Sat May 21 09:37:04 2011 (4DD73A68)
    CheckSum:         00C9FFFF
    ImageSize:        00CAE000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
My System SpecsSystem Spec
23 Nov 2014   #3
agnes88

Windows 7 Professional
 
 

I've updated my display drivers to newest version, but problem still exists. Here's the .zip file generated by dm log.
My System SpecsSystem Spec
.

24 Nov 2014   #4
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Well, Check if the Power Supply Unit (PSU) supplying adequate power to the computer or not.
eXtreme Power Supply Calculator - The most trusted PSU Wattage Calculator
Also let us know the wattage of the PSU.

Report us the heat of the computer after a couple of hours of your normal usage. Upload a screenshot of the summery tab of Speccy. Alternatively, you can publish a Speccy snapshot too: Speccy - Publish Snapshot of your System Specs .

Stress test the Graphics Card using Furmark.
Video Card - Stress Test with Furmark
Take a screenshot of the furmark window before closing it. Upload the screenshot for us.
______________________________________
Code:
BugCheck 116, {fffffa80056d4010, fffff88011a9f798, ffffffffc000000d, 3}

*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by : nvlddmkm.sys ( nvlddmkm+9a5798 )

Followup: MachineOwner
---------
My System SpecsSystem Spec
29 Nov 2014   #5
agnes88

Windows 7 Professional
 
 

Thank you for your reply,

i did everything that you told me to do and:

eXtreme Power Supply Calculator - The most trusted PSU Wattage Calculator shows me that :

Minimum PSU Wattage: 159 W
Recommended : 209W

and my psu has 300 max.

I wasn't able to do stress test using Furmark because after 30 sec gpu temp goes over 100C and i don't want to burn it.

Here's the speccy snapshot

http://speccy.piriform.com/results/P...tFjl3WT7fHGniP


Then probably it's graphics card fault, it doesn't get enough cool air from fan attached to it. even when pc is open and temp in the room is not higher than 78F the graphics card is 80C. Gpu, Cpu, and additional case fan works so i believe that i will need to buy another graphics card right ?
My System SpecsSystem Spec
30 Nov 2014   #6
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

First of all you need a better PSU. 300 watts is never enough. Get one of at least 500 watts. You need to do it, whether the computer BSODs or not.

But, the GPU temp is really high. It would be better to get a new GPU for sure.
My System SpecsSystem Spec
Reply

 BCCode: 116




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