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Windows 7: BSOD Doing normal activities.

22 Nov 2014   #1
Laith

Windows 10 Professional x64
 
 
BSOD Doing normal activities.

Greetings, Ive been getting this BSOD alot. It have happend in the past too. It is mostly when im about to play a game or just watch youtube videos. I have also been getting 3b(SYSTEM_SERVICE_EXPECTION) and 9f(DRIVER_POWER_STATE_FAILURE). If that is to any help. I need help as quick as possible. I dont like staying away from the computer too much.

Note: Some people has been telling me to Re-install windows. When i made a clean install i used a 3rd party application to download my drivers.(I didnt have my network driver setup) So that may cause my problem. Im thinking to run Driver Sweeper or Display Driver Uninstaller. I think the problem causing the BSODs is from the display driver. I have installed all the drivers from HP as soon as i started getting my BSODs. The old drivers may have some folders left causing the BSOD.

Link: https://wetransfer-eu1.s3.amazonaws....9%2BPjs8IEQ%3D

I didnt get the attachment to work so i uploaded it to wetransfer.


My System SpecsSystem Spec
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22 Nov 2014   #2
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

Your link doesn't work. Please try this way again - generally people will not download from 3rd party sites for security reasons:

1. Download the DM Log Collector application to your desktop by clicking the link below

DM Log Collector.exe

2. Run it by double-clicking the icon on your desktop, and follow the prompts.
3. Locate the .ZIP file that is created on your desktop, and upload it here in your next reply.

My System SpecsSystem Spec
22 Nov 2014   #3
Laith

Windows 10 Professional x64
 
 

Close this thread. Thank you. I got past it by debugging the dump. Turns out Malwarebytes Anti-Malware caused the problem.
My System SpecsSystem Spec
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25 Nov 2014   #4
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

I wouldn't mind seeing that .dmp file if you don't mind...I've never seen Malwarebytes cause one before and would like to see how it manifests in the .dmp.
My System SpecsSystem Spec
25 Nov 2014   #5
Laith

Windows 10 Professional x64
 
 

I have attached all my dumps because im too lazy. The BAD_POOL_HEADER's and the SYSTEM_SERVICE_EXPECTION's is caused by Malwarebytes. (mbamservice.ex) The problem is coming from the internet protection.

@Golden
My System SpecsSystem Spec
25 Nov 2014   #6
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

Thanks

I'll take a look tonight and post back what I find.
My System SpecsSystem Spec
25 Nov 2014   #7
Laith

Windows 10 Professional x64
 
 

Kay, Good luck!
My System SpecsSystem Spec
04 Dec 2014   #8
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

In this case, the cause of the BSOD is the faulty Broadcom network Adapter driver.....Malwarebytes is simply a victim of it. The clue is in the multiple tcip entries in the latest .dmp file.

Code:
fffff880`0ac98768  00000000`00000002
fffff880`0ac98770  00000000`00000002
fffff880`0ac98778  fffff880`062a9e00Unable to load image bcmwl664.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for bcmwl664.sys
*** ERROR: Module load completed but symbols could not be loaded for bcmwl664.sys
 bcmwl664+0x29e00
fffff880`0ac98780  00000005`00000001
fffff880`0ac98788  00000000`00000004
The .dmp file doesn't contain any reference to the driver, so I suspect its faulty. Try a clean install of the adpater and latest driver.
My System SpecsSystem Spec
06 Dec 2014   #9
Laith

Windows 10 Professional x64
 
 

Wow thanks for the reply, Golden. It is a little weird that the dump file blamed MBAM and not the Wireless driver.
My System SpecsSystem Spec
06 Dec 2014   #10
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

Thats often the case with BSOD's. You need to dig deep to see the true cause of the crash.
My System SpecsSystem Spec
Reply

 BSOD Doing normal activities.




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