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Windows 7: BSOD when using video

27 Nov 2014   #11
seven

Windows 7 Home Premium x64
 
 

Ok but it is getting BSOD. There is a dmp file for 112714-19000-01. I guess nothing can be done.


My System SpecsSystem Spec
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27 Nov 2014   #12
seven

Windows 7 Home Premium x64
 
 

In this zip it has that file mentioned in previous post. but like I said maybe nothing can be done. Maybe it will work. I don't know.
My System SpecsSystem Spec
28 Nov 2014   #13
seven

Windows 7 Home Premium x64
 
 

Still getting BSOD. Laptop can't be used anymore. Maybe it's time to trash it. Latest log below.
My System SpecsSystem Spec
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28 Nov 2014   #14
Laith

Windows 10 Professional x64
 
 

Whatever you do, do not trash it. There is a solution and we will help you find it. According to the latest dump it seems like your Acer ePower Management is causing the BSOD. You can just simply uninstall the program and you should be good to go.
My System SpecsSystem Spec
28 Nov 2014   #15
seven

Windows 7 Home Premium x64
 
 

Uninstalled ePower Management. I tried to put a gadget on the desktop to see if it could do it. BSOD again. Restarted and it froze when accessing the Windows start menu.
My System SpecsSystem Spec
28 Nov 2014   #16
2xg

Win7 & Win8 64bit
 
 

Hi Seven,

Do you have the latest Windows Updates including all optional updates installed in the problem computer? Do you get the BSOD when logged on to Safe Mode with Networking (restart the computer, tap F8 then select this option?

Is the crash happening on both wired and wireless connections?

I wonder if you've downloaded and installed the device drivers to the latest including the video and ethernet adapters. If you can't use your computer to download the latest drivers, perhaps another computer then transfer the drivers into a USB flash drive.
My System SpecsSystem Spec
29 Nov 2014   #17
Laith

Windows 10 Professional x64
 
 

Okay, attach the new dump. Because the fault of the other BSOD was the cause of ePower Management.
My System SpecsSystem Spec
29 Nov 2014   #18
seven

Windows 7 Home Premium x64
 
 

It got a BSOD when creating the last dump.
My System SpecsSystem Spec
30 Nov 2014   #19
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Download and install Intel® Graphics Media Accelerator Driver, Windows 7* 64, Windows Vista* 64 (exe).

Let us know for any further BSOD after doing it.
My System SpecsSystem Spec
30 Nov 2014   #20
seven

Windows 7 Home Premium x64
 
 

This is what happened:
The driver being installed is not validated for this computer. Please obtain the appropriate driver from the computer manufacturer.
My System SpecsSystem Spec
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 BSOD when using video




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