BSOD when using video

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  1. Posts : 40
    Windows 7 Home Premium x64
    Thread Starter
       #11

    Ok but it is getting BSOD. There is a dmp file for 112714-19000-01. I guess nothing can be done.
    Last edited by seven; 27 Nov 2014 at 15:09.
      My Computer


  2. Posts : 40
    Windows 7 Home Premium x64
    Thread Starter
       #12

    In this zip it has that file mentioned in previous post. but like I said maybe nothing can be done. Maybe it will work. I don't know.
      My Computer


  3. Posts : 40
    Windows 7 Home Premium x64
    Thread Starter
       #13

    Still getting BSOD. Laptop can't be used anymore. Maybe it's time to trash it. Latest log below.
      My Computer


  4. Posts : 2,781
    Windows 10 Pro x64
       #14

    Whatever you do, do not trash it. There is a solution and we will help you find it. According to the latest dump it seems like your Acer ePower Management is causing the BSOD. You can just simply uninstall the program and you should be good to go.
      My Computer


  5. Posts : 40
    Windows 7 Home Premium x64
    Thread Starter
       #15

    Uninstalled ePower Management. I tried to put a gadget on the desktop to see if it could do it. BSOD again. Restarted and it froze when accessing the Windows start menu.
      My Computer


  6. 2xg
    Posts : 2,377
    Win7 & Win8 64bit
       #16

    Hi Seven,

    Do you have the latest Windows Updates including all optional updates installed in the problem computer? Do you get the BSOD when logged on to Safe Mode with Networking (restart the computer, tap F8 then select this option?

    Is the crash happening on both wired and wireless connections?

    I wonder if you've downloaded and installed the device drivers to the latest including the video and ethernet adapters. If you can't use your computer to download the latest drivers, perhaps another computer then transfer the drivers into a USB flash drive.
      My Computer


  7. Posts : 2,781
    Windows 10 Pro x64
       #17

    Okay, attach the new dump. Because the fault of the other BSOD was the cause of ePower Management.
      My Computer


  8. Posts : 40
    Windows 7 Home Premium x64
    Thread Starter
       #18

    It got a BSOD when creating the last dump.
      My Computer


  9. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #19

    Download and install Intel® Graphics Media Accelerator Driver, Windows 7* 64, Windows Vista* 64 (exe).

    Let us know for any further BSOD after doing it.
      My Computer


  10. Posts : 40
    Windows 7 Home Premium x64
    Thread Starter
       #20

    This is what happened:
    The driver being installed is not validated for this computer. Please obtain the appropriate driver from the computer manufacturer.
      My Computer


 
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