Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: BSOD when using video

22 Nov 2014   #1
seven

Windows 7 Home Premium x64
 
 
BSOD when using video

My four year old Acer Aspire began getting BSOD last December, even after reinstalling Windows 7. I stopped using it until September 2014. I started it up one day and it began to work ok so I began to add new programs and it continued to work normally. This month it began crashing again. It seems related to using video and now it usually gets BSOD when opening Firefox. So there isn't much I can do with it now. I would like to know if it's fixable and how to do it. I have attached debug zip file. Thanks


My System SpecsSystem Spec
.
26 Nov 2014   #2
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Code:
BugCheck 1E, {ffffffffc00000ff, fffff80002cb47fc, fffff88005d45e9c, fffff88005d471e0}

Probably caused by : ntkrnlmp.exe ( nt!RtlRaiseStatus+18 )

Followup: MachineOwner
---------
Quote:
STOP 0x0000001E: KMODE_EXCEPTION_NOT_HANDLED

Usual causes: Device driver, hardware, System service, compatibility, Remote control programs, memory, BIOS
Code:
BiosVersion = V3.03
BiosReleaseDate = 11/30/2009
IMHO you should first attempt a BIOS update, as it is old enough and there is a scope of update. Apply the BIOS Version 3.10 there and see how it goes.
Attachment 341534
Let us know the situation.
My System SpecsSystem Spec
26 Nov 2014   #3
seven

Windows 7 Home Premium x64
 
 

Ok, thanks for your reply. I've never updated the bios before but I guess I just run the windows exe, KAWF0310.exe. after unzipping the file.
I downloaded it to a usb stick on my netbook because the Acer is getting so unstable. The Acer is freezing now when doing most anything, would it be better to do this in safe mode? If so I will plug usb stick it in the Acer and attempt to run it. I hope it will do that much.
My System SpecsSystem Spec
.

26 Nov 2014   #4
seven

Windows 7 Home Premium x64
 
 

Well I did update the bios ( it could not be done in safe mode). Then I connected to the internet and it crashed when opening Firefox. So it looks like no change.
My System SpecsSystem Spec
27 Nov 2014   #5
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Quote   Quote: Originally Posted by Seven View Post
Well I did update the bios ( it could not be done in safe mode). Then I connected to the internet and it crashed when opening Firefox. So it looks like no change.


Click on button below ....

It will download the DM log collector. Right click on the application and run as administrator. It will generate a .zip file on your desktop. Upload the .zip.
Screenshots and Files - Upload and Post in Seven Forums
My System SpecsSystem Spec
27 Nov 2014   #6
seven

Windows 7 Home Premium x64
 
 

Here is the zip file
My System SpecsSystem Spec
27 Nov 2014   #7
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

If you are concerned about a BSOD, there was no BSOD after 22nd.
Attachment 341629
In this section of the forum, you will get BSOD experts, not the networking experts. They work in another section of the forum.

Let us know for any further BSOD.
My System SpecsSystem Spec
27 Nov 2014   #8
seven

Windows 7 Home Premium x64
 
 

I'm still getting BSOD. I did a system restore last night would that make a difference? It was back to the 22nd. I just was online on the Acer responding to your post and I got the BSOD.
I'll check with the networking experts I guess.
Thanks for your help.
Gerry
My System SpecsSystem Spec
27 Nov 2014   #9
seven

Windows 7 Home Premium x64
 
 
Browser crashes then bsod

The BDSO help forum said I needed networking help. This is a link to that thread http://www.sevenforums.com/bsod-help...ing-video.html
My Acer laptop is crashing with BSOD when opening the browser and also some other programs.
My System SpecsSystem Spec
27 Nov 2014   #10
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

You may check the zip yourself, there is no more crash dumps after 22nd.
My System SpecsSystem Spec
Reply

 BSOD when using video




Thread Tools Search this Thread
Search this Thread:

Advanced Search




Similar help and support threads
Thread Forum
Random BSOD and Crashes - VFX & Video diting, HD Video Playback, 3D
Hello all, I am looking for some assistance as to what is causing my computer to crash. It doesn't happen insanely often, but the way it crashes makes me think there's a hardware issue going on. I am mostly thinking it's either my CPU or one of my two graphics cards installed, but I'd be more...
BSOD Help and Support
BSOD playing video games / loading video games [MEMORY_MANAGEMENT]
It doesn't happen often but sometimes it freezes for a second while loading a certain game which works fine on another day and gives BSOD. Sometimes it happens after I've loaded the game and am in the moment of playing. My hardware is more than enough for the games I run and I even run them on...
BSOD Help and Support
BSOD watching a video in VLC and also happened when watching a video..
on youtube in firefox. I've run the SF Diagnostic Tool and attached the zip file it created. Any advice or help will be much appreciated.
BSOD Help and Support
bsod video scheduler and attempt to reset video card
i have been gettings BSOD randomly already try -uninstall daemon -uninstall VGA driver,use driver sweeper in safe mode,install VGA driver my laptop compaq presario CQ42-176tx spec Compaq Presario CQ42-176TX, Speed 2.26Ghz, RAM 4GB Laptop/Notebook Price in India, Reviews & Specifications
BSOD Help and Support
BSOD Whilst Watching Youtube Video, After Watching Tumblr Video.
Would appreciate any help. Thank you! I just want to make sure it's nothing too serious. When I was watching the Tumblr Video, It went all green, and then I got a popup bubble from the task bar saying something crash and restarted successfully, then when i went to YouTube i clicked the video to...
BSOD Help and Support
BSOD when playing flash video divx video or just leaving computer idle
windows 7 32-bit installed 1 week ago original OS windows XP Pro specs website HP Compaq d530 Convertible Minitower Desktop PC- Download drivers and software - HP Business Support Center i just installed windows 7 a few days ago on this system belivieng it met minimum requirements, I...
BSOD Help and Support


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 19:18.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App