BSOD when Chrome or Firefox is in use, unexpected shutdowns as well


  1. Posts : 5
    Windows 7 Home Basic SP1
       #1

    BSOD when Chrome or Firefox is in use, unexpected shutdowns as well


    Hello,

    I am using an aged Acer laptop for quite a while and I didn't update its drivers for a while, but lately its driving me crazy with shutdowns and BSODs. I am not sure what's causing it, I am using drivermax to update its drivers but couldn't solve the problem as yet, you can see the crashlog attached as txt file, any help is appreciated, thank you in advance.
      My Computer


  2. Posts : 2,781
    Windows 10 Pro x64
       #2

    Please follow the BSOD Posting Instructions
    Report back after you have followed it.
      My Computer


  3. Posts : 5
    Windows 7 Home Basic SP1
    Thread Starter
       #3

    Here you can see the .zip file attached as per instructions, any help is appreciated, thank you for taking time and helping.
      My Computer


  4. Posts : 2,781
    Windows 10 Pro x64
       #4

    And i also forgot to say: Welcome to Sevenforums!
    The problem of your BSOD is your touchpad. Upgrade to the latest driver for it.
      My Computer


  5. Posts : 5
    Windows 7 Home Basic SP1
    Thread Starter
       #5

    Wow! Thank you very much both for the warm welcome and the quick answer.

    I have updated my mouse drivers and for the moment all seems fine, I'll mark as solved after 1 day of use.

    Thank you
      My Computer


  6. Posts : 5
    Windows 7 Home Basic SP1
    Thread Starter
       #6

    I think it is safe to say that the problem is solved, one day of usage and no BSOD at all.

    Thank you all for your help.
      My Computer


  7. Posts : 2,781
    Windows 10 Pro x64
       #7

    No problem!
      My Computer


  8. Posts : 5
    Windows 7 Home Basic SP1
    Thread Starter
       #8

    Aaand boom!

    so sorry, another BSOD, this time while using word :/ I think I might need to ditch this laptop and get a new one.

    Thank you once again in advance.
      My Computer


  9. Posts : 2,781
    Windows 10 Pro x64
       #9

    This time is it caused by hardware. Run Memtest RAM - Test with Memtest86+
      My Computer


 

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