Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: BSOD no error message, no safe boot, no recovery options come up.

27 Nov 2014   #1
wingryder

Windows 7 Home Premium 64 bit
 
 
BSOD no error message, no safe boot, no recovery options come up.

Need help with friends laptop. BSOD comes up every boot sequence. It is pretty sunshine rays blue if I boot from harddrive. It is plain old ugly blue if I boot from Recovery disk from another win7 machine.
Fails in the exact same place and manner. Just before the crash there is a half second of dos screen displaying some error I would guess.

I did try to boot a mini win xp from a Hirem disk and it also crashed but did include some tech. data.
I don't speak it but it might help.
stop: 0x0000007E (0xC0000005,0xF73B9D66,0xF78A1EA4,0xF78A1BA0
acipi.sys - Address F73B9D66 Base AT F73AE000, Datestamp 480252b1


Not way up on the computer smart chain but I can follow directions.

thanks
wingryder


My System SpecsSystem Spec
.
27 Nov 2014   #2
Laith

Windows 10 Professional x64
 
 

SYSTEM_THREAD_EXCEPTION_NOT_HANDLED Parameters

The following parameters appear on the blue screen.
ParameterDescription 1
The exception code that was not handled
2
The address where the exception occurred
3
The address of the exception record
4
The address of the context record

Cause

The SYSTEM_THREAD_EXCEPTION_NOT_HANDLED bug check is a very common bug check. To interpret it, you must identify which exception was generated.
Common exception codes include the following:
  • 0x80000002: STATUS_DATATYPE_MISALIGNMENT indicates an unaligned data reference was encountered.
  • 0x80000003: STATUS_BREAKPOINT indicates a breakpoint or ASSERT was encountered when no kernel debugger was attached to the system.
  • 0xC0000005: STATUS_ACCESS_VIOLATION indicates a memory access violation occurred.
For a complete list of exception codes, see the Ntstatus.h file that is located in the inc directory of the Microsoft Windows Driver Kit (WDK).
Resolution

If you are not equipped to debug this problem, you should use some basic troubleshooting techniques.
  • Make sure you have enough disk space.
  • If a driver is identified in the bug check message, disable the driver or check with the manufacturer for driver updates.
  • Try changing video adapters.
  • Check with your hardware vendor for any BIOS updates.
  • Disable BIOS memory options such as caching or shadowing.
If you plan to debug this problem, you might find it difficult to obtain a stack trace. Parameter 2 (the exception address) should identify the driver or function that caused this problem.
If exception code 0x80000003 occurs, a hard-coded breakpoint or assertion was hit, but the system was started with the /NODEBUG switch. This problem should rarely occur. If it occurs repeatedly, make sure that a kernel debugger is connected and the system is started with the /DEBUG switch.
If exception code 0x80000002 occurs, the trap frame supplies additional information.
If you do not know the specific cause of the exception, consider the following issues:
  • Hardware incompatibility. Make sure that any new hardware that is installed is compatible with the installed version of Windows. For example, you can get information about compatibility with Windows 7 at the Windows 7 Compatibility Center.
  • Faulty device driver or system service. A faulty device driver or system service might be responsible for this error. Hardware issues, such as BIOS incompatibilities, memory conflicts, and IRQ conflicts can also generate this error.
If a driver is listed by name within the bug check message, disable or remove that driver. Disable or remove any drivers or services that were recently added. If the error occurs during the startup sequence and the system partition is formatted with NTFS file system, you might be able to use Safe Mode to rename or delete the faulty driver. If the driver is used as part of the system startup process in Safe Mode, you must start the computer by using the Recovery Console to access the file.
If the problem is associated with Win32k.sys, the source of the error might be a third-party remote control program. If such software is installed, you can remove the service by starting the computer by using the Recovery Console and then deleting the offending system service file.
Check the System Log in Event Viewer for additional error messages that might help identify the device or driver that is causing bug check 0x7E.
You can also disable memory caching of the BIOS might to try to resolve the error. You should also run hardware diagnostics, especially the memory scanner, that the system manufacturer supplies. For more information about these procedures, see the owner's manual for your computer.
The error that generates this message can occur after the first restart during Windows Setup, or after Setup is finished. A possible cause of the error is lack of disk space for installation and system BIOS incompatibilities. For problems during Windows installation that are associated with lack of disk space, reduce the number of files on the target hard disk drive. Check for and delete any temporary files that you do not have to have, Internet cache files, application backup files, and .chk files that contain saved file fragments from disk scans. You can also use another hard disk drive with more free space for the installation. You can resolve BIOS problems by upgrading the system BIOS version.
My System SpecsSystem Spec
27 Nov 2014   #3
wingryder

Windows 7 Home Premium 64 bit
 
 

Thanks Laith

Good info I am sure but way over my head. This problem did not occur after new setup or anything new that I am aware of. After studying your reply most of the solutions require a computer that is bootable to safe mode or can access the recovery console. Have not been able to do either. My boot with the only recovery disk of have (from another w7 machine) stops at same place the hard drive boot does.
My System SpecsSystem Spec
.

28 Nov 2014   #4
Laith

Windows 10 Professional x64
 
 

Well, Have you tried taking a Ubuntu livedisk?
My System SpecsSystem Spec
29 Nov 2014   #5
wingryder

Windows 7 Home Premium 64 bit
 
 

No have not tried that. Above my computer skills. I thank you Laith for your input. Computer owner really wants to save her data if possible so going to send this one to the experts.
wingryder
My System SpecsSystem Spec
29 Nov 2014   #6
Laith

Windows 10 Professional x64
 
 

Well since Acpi is causing the problem you need to have a live cd to boot with. I know you are not familiar however this is the BIOS we are talking about. You need to install a patch for your BIOS.
My System SpecsSystem Spec
Reply

 BSOD no error message, no safe boot, no recovery options come up.




Thread Tools Search this Thread
Search this Thread:

Advanced Search




Similar help and support threads
Thread Forum
Cannot Boot, OS Not in System Recovery Options
I'd recently done a system update and believe that some of it didn't install properly. After perusing and attempting various solutions, I think there are some problems with my boot manager (and maybe some other disk issues). When I try to repair using the Windows 7 disk, my System Recovery Options...
General Discussion
Windows Error Recovery message, I can't get Windows to boot!
Help. Last night my PC was acting slow & some of the programs were freezing. Then all of a sudden my PC rebooted it self after my browser froze. When it rebooted, it gave me to this screen: "Windows Error Recovery Windows failed to start. A recent hardware or software change might...
BSOD Help and Support
Will not boot into any of the 3 safe mode options
Last week I was looking at a friends latpop bluescreen issue. I wanted to boot into safe mode, however it would not boot into any of the 3 safe mode options, it goes thru loading the safe mode files and then reboots back into normal mode. It will boot normally and works great. I have done...
General Discussion
Windows 7 won't boot and Recovery options don't work
I have a Lenovo G560 0679 series laptop, which i believe is a 64 bit system. Few months ago, my comp shown some blue screen and gave me boot up issues. My friend has been able to help me fix it a few times (he said he simply just let start up repair do its own thing). however, this time, he is away...
General Discussion
BSOD on every boot. Can't Safe Mode or Recovery
Found this great forum while scouring Google for some help because I'm frankly not that familiar with Windows 7. Also, this isn't a computer that I used, so I'm not familiar with what exactly was happening, if anything, before the situation it's in now. My friend has the following system: ...
BSOD Help and Support
Safe mode or System Recovery Options won't load
Hi there, I own a relatively new Toshiba Satellite L655 S5165 running Windows 7 64bit. I've owned it since June of this year. Since this Thursday, I have been unable to boot windows normally. The first day I was able to run Windows Startup Recovery, however, once it finished running it I...
BSOD Help and Support


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 09:34.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App