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Windows 7: BSOD after PC tower was hit

27 Nov 2014   #1
prizna

Windows 7 Home Premium 64bit
 
 
BSOD after PC tower was hit

Hey,

I have recently ran into a problem with my computer, a few days ago while moving furniture my couch fell and hit into my PC case, no damage was done to the case but I have been having a few problems since. The PC was running as it was hit, the PC remained on and I was able to use it normally.

I booted my PC up the next morning and was told that windows was unable to load correctly and to either launch into repair mode or start normally, I tried repair mode and it finished but after rebooting again I received the message again. Occasionally while trying to boot up I would see a very quick flash of a Blue Screen but it was not in my mini dump folder.

After hearing that the hit to my PC may have caused damage to my SSD i decided to get it checked out, after having the SSD checked out at a PC Repair Shop, I was told that the SSD was fine but he believed that the cause of the BSOD was a half installed Windows update.

My PC was fine again for about a day but then I got another BSOD this morning, luckily this one has appeared in the minidump folder so hopefully someone will be able to shed a little light on what may be causing this. So far I have not received the "Windows was unable start" message since getting my PC looked at by the Repair Shop.

I have attached the .zip from SF Diagnostic Tool

Thanks in advanced,
prizna


My System SpecsSystem Spec
.
28 Nov 2014   #2
Laith

Windows 10 Professional x64
 
 

SSD is take no damage from the vibrations like HDD does. However the driver causing the BSOD is the Intel Rapid Storage Technology. You might wanna remove that.
My System SpecsSystem Spec
28 Nov 2014   #3
prizna

Windows 7 Home Premium 64bit
 
 

I'm sorry I don't quite understand what you mean by "SSD is take no damage from the vibrations like HDD does." are you saying my SSD my have been damaged by the hit?

I'm also a bit confused as to why I should be removing the Intel Rapid Storage Technology driver, I was having zero issues with this driver before the hit, is it possible that something from the hit may be causing the driver to be playing up now?
My System SpecsSystem Spec
.

28 Nov 2014   #4
Laith

Windows 10 Professional x64
 
 

No i meant that HDD takes damage from vibrations but not SSDs they take no damage. According to the dump it says that iaStorA.sys is causing the problem. Thats the Intel rapid storage technology driver. So you must uninstall Intel rapid storage technology.
My System SpecsSystem Spec
03 Dec 2014   #5
prizna

Windows 7 Home Premium 64bit
 
 

I now understand what you mean, but I do not understand why this driver has all of a sudden started causing a BSOD when it wasn't before, Considering it started right after the hit I feel that it could be related. Is there anything that the hit to the PC tower could have done to hardware or software (by means of corrupted files) that would be causing this BSOD?
My System SpecsSystem Spec
04 Dec 2014   #6
Laith

Windows 10 Professional x64
 
 

Actually, remove Intel Rapid Storage Technology. After that open an command prompt. Run a sfc /scannow
My System SpecsSystem Spec
04 Dec 2014   #7
prizna

Windows 7 Home Premium 64bit
 
 

I understand what you are saying, I'm just trying to get some clarification on why this has become a problem, could you please let me know if there is anything that the hit to the PC tower could have done to hardware or software (by means of corrupted files) that would be causing this BSOD, since this issue did not start until the hit occurred.
My System SpecsSystem Spec
04 Dec 2014   #8
Laith

Windows 10 Professional x64
 
 

Yes run sfc /scannow.
I know you understand me but just follow my advice. If it fails then i think your SSD is damaged. It depends. If it was in the right side then the SSD is damaged. But if it was on the right side the Motherboard or the PSU is damaged.
My System SpecsSystem Spec
04 Dec 2014   #9
derekimo

Microsoft Community Contributor Award Recipient

 
 

Could just be coincidence, but your dump file is pointing to that driver,

Code:
BugCheck D1, {28, 2, 0, fffff88001302406}

Unable to load image \SystemRoot\system32\DRIVERS\iaStorA.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for iaStorA.sys
*** ERROR: Module load completed but symbols could not be loaded for iaStorA.sys
Probably caused by : iaStorA.sys ( iaStorA+78406 )

Followup: MachineOwner
The bugcheck D1 is a driver related crash.

You also have a couple other drivers being flagged,

Your network adapter driver,

Driver Reference Table - bcmwlhigh664.sys

Code:
Unable to load image \SystemRoot\system32\DRIVERS\bcmwlhigh664.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for bcmwlhigh664.sys
*** ERROR: Module load completed but symbols could not be loaded for bcmwlhigh664.sys
 bcmwlhigh664+0xc068
Code:
 Loaded symbol image file: bcmwlhigh664.sys
    Image path: \SystemRoot\system32\DRIVERS\bcmwlhigh664.sys
    Image name: bcmwlhigh664.sys
    Timestamp:        Tue Apr 19 00:13:08 2011 (4DAD3604)
    CheckSum:         00137E7A
    ImageSize:        00137000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Your USB3 driver,

Driver Reference Table - iusb3xhc.sys

Code:
Unable to load image \SystemRoot\system32\DRIVERS\iusb3xhc.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for iusb3xhc.sys
*** ERROR: Module load completed but symbols could not be loaded for iusb3xhc.sys
 iusb3xhc+0x5d0e3
Code:
 Loaded symbol image file: iusb3xhc.sys
    Image path: \SystemRoot\system32\DRIVERS\iusb3xhc.sys
    Image name: iusb3xhc.sys
    Timestamp:        Fri Aug 08 06:09:23 2014 (53E4CC03)
    CheckSum:         000CF4F9
    ImageSize:        000C7000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
I would try the iastor first as suggested,

Remove Intel Rapid Storage Technology applications.

1. Uninstall it from Control Panel > Programs and Features.
2. Uninstall the driver from device manager:
- Right click on "my computer" icon and click "manage" on the context menu.
- In the "Computer Management" window that opens:
- Select "Device Manager" in the left pane, It will list all the existing devices.
- Expand "IDE ATA/ATAPI controllers" by clicking on the triangle in front of it.
- Select one Intel device item under it, right click, then uninstall.
- Repeat the process for all Intel items under "IDE ATA/ATAPI controllers"
3. Now restart the computer.
4. Once booted, Windows will auto configure the appropriate native system driver.
My System SpecsSystem Spec
04 Dec 2014   #10
prizna

Windows 7 Home Premium 64bit
 
 

Thank you for the reply,

I have gone ahead and removed Intel Rapid Storage Technology and made those changes, I will keep you up to date on how it goes.

thanks again,
My System SpecsSystem Spec
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