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Windows 7: BSOD - a clock interrupt was not received on a secondary processor

15 Dec 2014   #1
splat10

Windows 7 home Premium 64
 
 
BSOD - a clock interrupt was not received on a secondary processor

BSOD only while transcoding video. It's happened for a while as you can see in the log files. The earlier ones are from creating a video with cyberlink power director and all the ones from 11/27 and 11/28 are using handbreak transcoding DVD rips. I can't recall this computer ever BSOD while doing anything other than video creation.


My System SpecsSystem Spec
.
15 Dec 2014   #2
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 101, {31, 0, fffff880009ea180, 1}

Probably caused by : Unknown_Image ( ANALYSIS_INCONCLUSIVE )

Followup: MachineOwner
---------

0: kd> !thread
GetPointerFromAddress: unable to read from fffff80003108000
THREAD fffffa800a584280  Cid 152c.17f0  Teb: 000007fffff90000 Win32Thread: 0000000000000000 RUNNING on processor 0
IRP List:
    Unable to read nt!_IRP @ fffffa800a4893f0
Not impersonating
GetUlongFromAddress: unable to read from fffff80003047ba8
Owning Process            fffffa800a2a9060       Image:         aswFe.exe
Attached Process          N/A            Image:         N/A
fffff78000000000: Unable to get shared data
Wait Start TickCount      27517        
Context Switch Count      56503          IdealProcessor: 0             
ReadMemory error: Cannot get nt!KeMaximumIncrement value.
UserTime                  00:00:00.000
KernelTime                00:00:00.000
Win32 Start Address 0x0000000061551dbc
Stack Init fffff8800d82cdb0 Current fffff8800d82c5e0
Base fffff8800d82d000 Limit fffff8800d827000 Call 0
Priority 7 BasePriority 6 UnusualBoost 0 ForegroundBoost 0 IoPriority 0 PagePriority 1
Many of the .dmp files are inconclusive as to the reason for the BSOD. There is, however, one small clue that may or may not be related to the issue.

aswFe.exe is an Avast executable, and I have read a few complaints about it hogging up to 40% of the CPU. However, in your MSINFO.nfo file it doesn't appear to be installed...in fact I can't find any anti-virus installed in the system (apart from some AVG toolbars).

Has Avast ever been installed on this system?
My System SpecsSystem Spec
15 Dec 2014   #3
splat10

Windows 7 home Premium 64
 
 

Yes it was. I removed it while having this issue to see if it would help. It did not.

Thanks for looking for me. I haven't tried encoding any video since I posted this and have not had any more bsod. I'm planning doing some more soon though
My System SpecsSystem Spec
.

15 Dec 2014   #4
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

Use Revo Uninstaller to remove all remaining traces of Avast...it appears to have not been removed completely.
My System SpecsSystem Spec
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 BSOD - a clock interrupt was not received on a secondary processor




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