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Windows 7: Blue Screen Error, Unexpected Shutdown

29 Nov 2014   #1
quantumAl

windows 7 home premium 64-bit
 
 
Blue Screen Error, Unexpected Shutdown

Hello,
I reformatted my Dell Inspiron 1545 and did a clean install of windows 7 home premium with the cd that came with the laptop. It's a clean install because I used dban to erase the hard drive. Now the laptop would crash and give me a blue screen error whenever I'm using it. Also ie 11 (if I get there before a crash) would some times freeze or worse cause a blue screen error. Please help. I've uploaded the file from the dm log collector. I'm doing this in safe mode.

I wasn't able to get the blue screen error code but I got this from running check for solution in control panel.
Problem: shut down unexpectedly
Files that help describe the problem:
112814-22838-01.dmp
sysdata.xml
WERInternalMetadata.xml


My System SpecsSystem Spec
.
01 Dec 2014   #2
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Welcome to the forum.

The BSOD was caused by K9 parental web filter.

Please remove this software and see if the BSOD's stop.

Revo Uninstaller:

Use Revo Uninstaller to uninstall stubborn software.



Driver Reference Table

Code:
Microsoft (R) Windows Debugger Version 6.2.9200.20512 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\admin\Downloads\AL-MARISSA-PC-Sat_11_29_2014_163815_54\112814-22838-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7601 (Service Pack 1) MP (2 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7601.18409.amd64fre.win7sp1_gdr.140303-2144
Machine Name:
Kernel base = 0xfffff800`02811000 PsLoadedModuleList = 0xfffff800`02a54890
Debug session time: Sat Nov 29 07:43:09.877 2014 (UTC + 6:00)
System Uptime: 0 days 4:53:20.594
Loading Kernel Symbols
...............................................................
................................................................
..................
Loading User Symbols
Loading unloaded module list
....
*** WARNING: Unable to verify timestamp for bckd.sys
*** ERROR: Module load completed but symbols could not be loaded for bckd.sys
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 1000007E, {ffffffffc0000005, fffff8800389ad7b, fffff88003c4c898, fffff88003c4c0f0}

Probably caused by : bckd.sys ( bckd+1d7b )

Followup: MachineOwner
---------

1: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e)
This is a very common bugcheck.  Usually the exception address pinpoints
the driver/function that caused the problem.  Always note this address
as well as the link date of the driver/image that contains this address.
Some common problems are exception code 0x80000003.  This means a hard
coded breakpoint or assertion was hit, but this system was booted
/NODEBUG.  This is not supposed to happen as developers should never have
hardcoded breakpoints in retail code, but ...
If this happens, make sure a debugger gets connected, and the
system is booted /DEBUG.  This will let us see why this breakpoint is
happening.
Arguments:
Arg1: ffffffffc0000005, The exception code that was not handled
Arg2: fffff8800389ad7b, The address that the exception occurred at
Arg3: fffff88003c4c898, Exception Record Address
Arg4: fffff88003c4c0f0, Context Record Address

Debugging Details:
------------------


EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

FAULTING_IP: 
bckd+1d7b
fffff880`0389ad7b 448a09          mov     r9b,byte ptr [rcx]

EXCEPTION_RECORD:  fffff88003c4c898 -- (.exr 0xfffff88003c4c898)
ExceptionAddress: fffff8800389ad7b (bckd+0x0000000000001d7b)
   ExceptionCode: c0000005 (Access violation)
  ExceptionFlags: 00000000
NumberParameters: 2
   Parameter[0]: 0000000000000000
   Parameter[1]: 0000000000000000
Attempt to read from address 0000000000000000

CONTEXT:  fffff88003c4c0f0 -- (.cxr 0xfffff88003c4c0f0)
rax=0000000000000000 rbx=fffff880038ac2a0 rcx=0000000000000000
rdx=fffff88003c4cb58 rsi=0000000000000000 rdi=0000000000001000
rip=fffff8800389ad7b rsp=fffff88003c4cad8 rbp=fffffa8001ca50a8
 r8=fffff88003c4cb60  r9=fffff800028c4000 r10=0000000000000000
r11=fffff88003c4ca20 r12=fffffa80064cc630 r13=fffffa8001ca70d8
r14=fffffa8001ca7260 r15=0000000000000000
iopl=0         nv up ei ng nz na pe nc
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010282
bckd+0x1d7b:
fffff880`0389ad7b 448a09          mov     r9b,byte ptr [rcx] ds:002b:00000000`00000000=??
Resetting default scope

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  NULL_DEREFERENCE

PROCESS_NAME:  System

CURRENT_IRQL:  0

ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

EXCEPTION_PARAMETER1:  0000000000000000

EXCEPTION_PARAMETER2:  0000000000000000

READ_ADDRESS: GetPointerFromAddress: unable to read from fffff80002abe100
GetUlongFromAddress: unable to read from fffff80002abe1c0
 0000000000000000 Nonpaged pool

FOLLOWUP_IP: 
bckd+1d7b
fffff880`0389ad7b 448a09          mov     r9b,byte ptr [rcx]

BUGCHECK_STR:  0x7E

LAST_CONTROL_TRANSFER:  from fffff8800389c6db to fffff8800389ad7b

STACK_TEXT:  
fffff880`03c4cad8 fffff880`0389c6db : fffffa80`06247600 fffff880`038ad090 00000000`00001000 fffffa80`01ca70d8 : bckd+0x1d7b
fffff880`03c4cae0 fffffa80`06247600 : fffff880`038ad090 00000000`00001000 fffffa80`01ca70d8 fffff880`038b00e0 : bckd+0x36db
fffff880`03c4cae8 fffff880`038ad090 : 00000000`00001000 fffffa80`01ca70d8 fffff880`038b00e0 fffffa80`01ca7260 : 0xfffffa80`06247600
fffff880`03c4caf0 00000000`00001000 : fffffa80`01ca70d8 fffff880`038b00e0 fffffa80`01ca7260 fffffa80`01ca5080 : bckd+0x14090
fffff880`03c4caf8 fffffa80`01ca70d8 : fffff880`038b00e0 fffffa80`01ca7260 fffffa80`01ca5080 fffffa80`01ca7260 : 0x1000
fffff880`03c4cb00 fffff880`038b00e0 : fffffa80`01ca7260 fffffa80`01ca5080 fffffa80`01ca7260 fffffa80`01ca5000 : 0xfffffa80`01ca70d8
fffff880`03c4cb08 fffffa80`01ca7260 : fffffa80`01ca5080 fffffa80`01ca7260 fffffa80`01ca5000 00000000`00000001 : bckd+0x170e0
fffff880`03c4cb10 fffffa80`01ca5080 : fffffa80`01ca7260 fffffa80`01ca5000 00000000`00000001 00000000`00001000 : 0xfffffa80`01ca7260
fffff880`03c4cb18 fffffa80`01ca7260 : fffffa80`01ca5000 00000000`00000001 00000000`00001000 fffffa80`064cc630 : 0xfffffa80`01ca5080
fffff880`03c4cb20 fffffa80`01ca5000 : 00000000`00000001 00000000`00001000 fffffa80`064cc630 fffffa80`01ca50a8 : 0xfffffa80`01ca7260
fffff880`03c4cb28 00000000`00000001 : 00000000`00001000 fffffa80`064cc630 fffffa80`01ca50a8 fffff880`0389a17b : 0xfffffa80`01ca5000
fffff880`03c4cb30 00000000`00001000 : fffffa80`064cc630 fffffa80`01ca50a8 fffff880`0389a17b fffffa80`06498468 : 0x1
fffff880`03c4cb38 fffffa80`064cc630 : fffffa80`01ca50a8 fffff880`0389a17b fffffa80`06498468 fffffa80`01ca50b9 : 0x1000
fffff880`03c4cb40 fffffa80`01ca50a8 : fffff880`0389a17b fffffa80`06498468 fffffa80`01ca50b9 00000000`00000fef : 0xfffffa80`064cc630
fffff880`03c4cb48 fffff880`0389a17b : fffffa80`06498468 fffffa80`01ca50b9 00000000`00000fef fffff800`028c4090 : 0xfffffa80`01ca50a8
fffff880`03c4cb50 fffffa80`06498468 : fffffa80`01ca50b9 00000000`00000fef fffff800`028c4090 fffffa80`01ca5000 : bckd+0x117b
fffff880`03c4cb58 fffffa80`01ca50b9 : 00000000`00000fef fffff800`028c4090 fffffa80`01ca5000 fffffa80`064cc630 : 0xfffffa80`06498468
fffff880`03c4cb60 00000000`00000fef : fffff800`028c4090 fffffa80`01ca5000 fffffa80`064cc630 00000000`0000005c : 0xfffffa80`01ca50b9
fffff880`03c4cb68 fffff800`028c4090 : fffffa80`01ca5000 fffffa80`064cc630 00000000`0000005c 00000000`00000000 : 0xfef
fffff880`03c4cb70 fffffa80`01ca5000 : fffffa80`064cc630 00000000`0000005c 00000000`00000000 fffff880`038a6200 : nt! ?? ::FNODOBFM::`string'
fffff880`03c4cb78 fffffa80`064cc630 : 00000000`0000005c 00000000`00000000 fffff880`038a6200 fffffa80`06200001 : 0xfffffa80`01ca5000
fffff880`03c4cb80 00000000`0000005c : 00000000`00000000 fffff880`038a6200 fffffa80`06200001 fffffa80`064cc630 : 0xfffffa80`064cc630
fffff880`03c4cb88 00000000`00000000 : fffff880`038a6200 fffffa80`06200001 fffffa80`064cc630 fffff880`038a3d7a : 0x5c


SYMBOL_STACK_INDEX:  0

SYMBOL_NAME:  bckd+1d7b

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: bckd

IMAGE_NAME:  bckd.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  52e29d52

STACK_COMMAND:  .cxr 0xfffff88003c4c0f0 ; kb

FAILURE_BUCKET_ID:  X64_0x7E_bckd+1d7b

BUCKET_ID:  X64_0x7E_bckd+1d7b

Followup: MachineOwner
---------

1: kd> lmvm bckd
start             end                 module name
fffff880`03899000 fffff880`038ba000   bckd     T (no symbols)           
    Loaded symbol image file: bckd.sys
    Image path: \SystemRoot\system32\drivers\bckd.sys
    Image name: bckd.sys
    Timestamp:        Fri Jan 24 23:05:22 2014 (52E29D52)
    CheckSum:         00024AE8
    ImageSize:        00021000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
My System SpecsSystem Spec
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 Blue Screen Error, Unexpected Shutdown




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