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Windows 7: BSOD reference pointer

07 Jan 2015   #11
rumbleiv

Louisiana
 
 

any updates guys? getting kind of desperate


My System SpecsSystem Spec
.
07 Jan 2015   #12
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

Attachment 345557

Follow:
1. Log in as administrator, open Windows Explorer and go to C:\Windows\Minidump
2. Delete all .dmp files in that folder
3. Run Driver Verifier as follows:

Run Driver Verifier for 24 hours or the occurrence of the next crash, whichever is earlier.
Driver Verifier - Enable and Disable

Driver Verifier will cause your computer to run very sluggishly - this is normal. What it is trying to do is force your system to BSOD and isolate the offending driver/s. When it does, reboot, disable driver verifier, reboot as normal, re-run the DM Log Collector, and upload the new ZIP file here.

I recommend creating a system restore point before turning on driver verifier:
System Restore Point - Create

If your system fails to boot to desktop once driver verifier is enabled, turn it off by booting into Safe Mode:
Safe Mode
My System SpecsSystem Spec
09 Jan 2015   #13
rumbleiv

Louisiana
 
 

Quote   Quote: Originally Posted by Golden View Post
Attachment 345557

Follow:
1. Log in as administrator, open Windows Explorer and go to C:\Windows\Minidump
2. Delete all .dmp files in that folder
3. Run Driver Verifier as follows:

Run Driver Verifier for 24 hours or the occurrence of the next crash, whichever is earlier.
Driver Verifier - Enable and Disable

Driver Verifier will cause your computer to run very sluggishly - this is normal. What it is trying to do is force your system to BSOD and isolate the offending driver/s. When it does, reboot, disable driver verifier, reboot as normal, re-run the DM Log Collector, and upload the new ZIP file here.

I recommend creating a system restore point before turning on driver verifier:
System Restore Point - Create

If your system fails to boot to desktop once driver verifier is enabled, turn it off by booting into Safe Mode:
Safe Mode
Been a little over 24h nothing has crashed
My System SpecsSystem Spec
.

10 Jan 2015   #14
rumbleiv

Louisiana
 
 

my latest crash could it be a hardware problem
My System SpecsSystem Spec
10 Jan 2015   #15
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

Code:
fffff880`05a5e810  fffffa80`00000001
fffff880`05a5e818  00000000`00092096
fffff880`05a5e820  fffffa80`03ab1400
fffff880`05a5e828  fffff880`03e3a783Unable to load image atikmpag.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for atikmpag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
 atikmpag+0x3a783
fffff880`05a5e830  fffffa80`04422480
fffff880`05a5e838  00000000`00000000
fffff880`05a5e840  fffff880`05a5e8b0
fffff880`05a5e848  fffff880`04167f82 dxgmms1!VidSchDdiNotifyInterrupt+0x9e
fffff880`05a5e850  fffffa80`00091804
fffff880`05a5e858  00000000`00000000
fffff880`05a5e860  fffff880`00000001
fffff880`05a5e868  00000000`00096e16
fffff880`05a5e870  fffffa80`00000000
fffff880`05a5e878  fffff880`1112be74Unable to load image atikmdag.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for atikmdag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys
 atikmdag+0x88e74
fffff880`05a5e880  fffffa80`0512d010
fffff880`05a5e888  fffff880`111245e5 atikmdag+0x815e5
fffff880`05a5e890  fffffa80`05411000
fffff880`05a5e898  00000000`00000000
fffff880`05a5e8a0  00000007`00000030
Looks video card-related. Uninstall all ATI car drivers and software - everything. Run Windows Update and check Optional Updates - it should offer a Microsoft-certified driver. Install it but do NOT update afterwards. Monitor for further BSOD's.
My System SpecsSystem Spec
11 Jan 2015   #16
rumbleiv

Louisiana
 
 

I uninstalled AMD catalyst restarted and checked for updates. There are no required nor optional updates available. Gyazo - 2b7313287deacc168b8d117b628a263c.png
My System SpecsSystem Spec
17 Jan 2015   #17
rumbleiv

Louisiana
 
 

I did a clean restore of Windows. Still getting BSOD. Didn't mention this until now but occasionally I get screens like this as well.
http://i.imgur.com/YZSu0fk.png
My System SpecsSystem Spec
17 Jan 2015   #18
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

That could be symptomatic of an overheating or faulty video card. See if you can borrow a different card to test.
My System SpecsSystem Spec
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