BSOD reference pointer

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  1. Posts : 42
    Louisiana
    Thread Starter
       #11

    any updates guys? getting kind of desperate
      My Computer


  2. Posts : 19,383
    Windows 10 Pro x64 ; Xubuntu x64
       #12

    Attachment 345557

    Follow:
    1. Log in as administrator, open Windows Explorer and go to C:\Windows\Minidump
    2. Delete all .dmp files in that folder
    3. Run Driver Verifier as follows:

    Run Driver Verifier for 24 hours or the occurrence of the next crash, whichever is earlier.
    Driver Verifier - Enable and Disable

    Driver Verifier will cause your computer to run very sluggishly - this is normal. What it is trying to do is force your system to BSOD and isolate the offending driver/s. When it does, reboot, disable driver verifier, reboot as normal, re-run the DM Log Collector, and upload the new ZIP file here.

    I recommend creating a system restore point before turning on driver verifier:
    System Restore Point - Create

    If your system fails to boot to desktop once driver verifier is enabled, turn it off by booting into Safe Mode:
    Safe Mode
      My Computer


  3. Posts : 42
    Louisiana
    Thread Starter
       #13

    Golden said:
    Attachment 345557

    Follow:
    1. Log in as administrator, open Windows Explorer and go to C:\Windows\Minidump
    2. Delete all .dmp files in that folder
    3. Run Driver Verifier as follows:

    Run Driver Verifier for 24 hours or the occurrence of the next crash, whichever is earlier.
    Driver Verifier - Enable and Disable

    Driver Verifier will cause your computer to run very sluggishly - this is normal. What it is trying to do is force your system to BSOD and isolate the offending driver/s. When it does, reboot, disable driver verifier, reboot as normal, re-run the DM Log Collector, and upload the new ZIP file here.

    I recommend creating a system restore point before turning on driver verifier:
    System Restore Point - Create

    If your system fails to boot to desktop once driver verifier is enabled, turn it off by booting into Safe Mode:
    Safe Mode
    Been a little over 24h nothing has crashed
      My Computer


  4. Posts : 42
    Louisiana
    Thread Starter
       #14

    my latest crash could it be a hardware problem
      My Computer


  5. Posts : 19,383
    Windows 10 Pro x64 ; Xubuntu x64
       #15

    Code:
    fffff880`05a5e810  fffffa80`00000001
    fffff880`05a5e818  00000000`00092096
    fffff880`05a5e820  fffffa80`03ab1400
    fffff880`05a5e828  fffff880`03e3a783Unable to load image atikmpag.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for atikmpag.sys
    *** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
     atikmpag+0x3a783
    fffff880`05a5e830  fffffa80`04422480
    fffff880`05a5e838  00000000`00000000
    fffff880`05a5e840  fffff880`05a5e8b0
    fffff880`05a5e848  fffff880`04167f82 dxgmms1!VidSchDdiNotifyInterrupt+0x9e
    fffff880`05a5e850  fffffa80`00091804
    fffff880`05a5e858  00000000`00000000
    fffff880`05a5e860  fffff880`00000001
    fffff880`05a5e868  00000000`00096e16
    fffff880`05a5e870  fffffa80`00000000
    fffff880`05a5e878  fffff880`1112be74Unable to load image atikmdag.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for atikmdag.sys
    *** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys
     atikmdag+0x88e74
    fffff880`05a5e880  fffffa80`0512d010
    fffff880`05a5e888  fffff880`111245e5 atikmdag+0x815e5
    fffff880`05a5e890  fffffa80`05411000
    fffff880`05a5e898  00000000`00000000
    fffff880`05a5e8a0  00000007`00000030
    Looks video card-related. Uninstall all ATI car drivers and software - everything. Run Windows Update and check Optional Updates - it should offer a Microsoft-certified driver. Install it but do NOT update afterwards. Monitor for further BSOD's.
      My Computer


  6. Posts : 42
    Louisiana
    Thread Starter
       #16

    I uninstalled AMD catalyst restarted and checked for updates. There are no required nor optional updates available. Gyazo - 2b7313287deacc168b8d117b628a263c.png
      My Computer


  7. Posts : 42
    Louisiana
    Thread Starter
       #17

    I did a clean restore of Windows. Still getting BSOD. Didn't mention this until now but occasionally I get screens like this as well.
    https://i.imgur.com/YZSu0fk.png
      My Computer


  8. Posts : 19,383
    Windows 10 Pro x64 ; Xubuntu x64
       #18

    That could be symptomatic of an overheating or faulty video card. See if you can borrow a different card to test.
      My Computer


 
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