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Windows 7: Windows 7 32 encountering BSOD 0x7F randomly on a Dell Vostro V131

01 Dec 2014   #1
azwandyazizan

Windows 7 Ultimate 64 bit
 
 
Windows 7 32 encountering BSOD 0x7F randomly on a Dell Vostro V131

Hi everyone. I am using a Dell Vostro laptop V131 and it keeps encountering intermittent BSOD with 0x7F. Initially no error on the hardware when I ran the built-in Dell diagnostic tool. System is currently running on Windows 7 32 bit Professional. I can see there are 1 file inside the C:\Windows\minidump folder and memory.dmp inside the C:\Windows folder. Using Win 7 debugging tools, here are the result of the memory.dmp found in the C:\Windows folder. The memory.dmp date created 10/11/2014 11:31AM, date modified 11/11/2014 11:00AM


Memory.dmp
ADDITIONAL_DEBUG_TEXT:
Use '!findthebuild' command to search for the target build information.
If the build information is available, run '!findthebuild -s ; .reload' to set symbol path and load symbols.

MODULE_NAME: nt

FAULTING_MODULE: 82e11000 nt

DEBUG_FLR_IMAGE_TIMESTAMP: 53158c8f

BUGCHECK_STR: 0x7f_8

DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT

CURRENT_IRQL: 0

LAST_CONTROL_TRANSFER: from 00000000 to 82e50a9c

STACK_TEXT:
00000000 00000000 00000000 00000000 00000000 nt!Kei386EoiHelper+0x17d4


STACK_COMMAND: kb

FOLLOWUP_IP:
nt!Kei386EoiHelper+17d4
82e50a9c ebee jmp nt!Kei386EoiHelper+0x17c4 (82e50a8c)

SYMBOL_STACK_INDEX: 0

SYMBOL_NAME: nt!Kei386EoiHelper+17d4

FOLLOWUP_NAME: MachineOwner

IMAGE_NAME: ntkrpamp.exe

BUCKET_ID: WRONG_SYMBOLS

Followup: MachineOwner


Meanwhile, inside the C:\Windows\Minidump folder, got 1 file labelled with 111014-28438-01.dmp. The file date created and modified was 10/11/2014 11:31 AM. This is the result of the BSOD using the windebugging tools :

ADDITIONAL_DEBUG_TEXT:
Use '!findthebuild' command to search for the target build information.
If the build information is available, run '!findthebuild -s ; .reload' to set symbol path and load symbols.

FAULTING_MODULE: 82e4c000 nt

DEBUG_FLR_IMAGE_TIMESTAMP: 5033c00a

BUGCHECK_STR: 0x7f_8

CUSTOMER_CRASH_COUNT: 1

DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT

CURRENT_IRQL: 0

LAST_CONTROL_TRANSFER: from 94d0c3dd to 94d0bfaa

STACK_TEXT:
WARNING: Stack unwind information not available. Following frames may be wrong.
b3515538 94d0c3dd 8875d000 00000000 b3515594 igdkmd32+0xcdfaa
b3515548 94cb49b2 8875d000 00000000 8875d000 igdkmd32+0xce3dd
b3515594 94c5a33f 8875d000 00000000 00000000 igdkmd32+0x769b2
b35155e8 95601b14 8875d000 00000000 b351560c igdkmd32+0x1c33f
b35155f8 82ed5f9e 8bfbac80 88756798 00000000 dxgkrnl+0x1b14
b351560c 82e85e1d 8bfbac80 88756798 b3515638 nt+0x89f9e
b3515638 82ee2e39 badb0d00 00000000 00000000 nt+0x39e1d
b3515aa0 8cecc6c1 8adf123c 8b41e03c 00000000 nt+0x96e39
b3515ae4 8cecc614 8adf1234 b3515d58 b3515b8c NETIO+0x36c1
b3515b14 8cecb6d8 00000000 8adf1178 b3515d58 NETIO+0x3614
b3515b30 8cecb943 8adf1170 b3515d58 b3515b8c NETIO+0x26d8
b3515b54 8cecc820 8b27a970 b3515e5c 87e3bb98 NETIO+0x2943
b3515b90 8cecb845 8a4a0003 b3515e5c 87e3bb98 NETIO+0x3820
b3515bd0 8cecb1ed 00000003 b3515e5c 87e3bb98 NETIO+0x2845
b3515cd4 8d0a5bf4 0000002c b3515e5c 87e3bb98 NETIO+0x21ed
b3515d00 8d0a9a0c b3515e5c 87e3bb98 86492558 tcpip+0x7cbf4
b3515e78 8d0a9b32 8b00ce40 00000000 8d10b518 tcpip+0x80a0c
b3515f14 8d0a908c 8d10b518 00000002 00000011 tcpip+0x80b32
b3515f18 8d10b518 00000002 00000011 85c038c0 tcpip+0x8008c
b3515f1c 00000000 00000011 85c038c0 00000000 tcpip+0xe2518


STACK_COMMAND: kb

FOLLOWUP_IP:
igdkmd32+cdfaa
94d0bfaa 56 push esi

SYMBOL_STACK_INDEX: 0

SYMBOL_NAME: igdkmd32+cdfaa

FOLLOWUP_NAME: MachineOwner

MODULE_NAME: igdkmd32

IMAGE_NAME: igdkmd32.sys

BUCKET_ID: WRONG_SYMBOLS

Followup: MachineOwner
---------



Dell has already replaced for me the system motherboard, RAM and the hard drive but the issue still persist. Any help would be greatly appreciated. Thanks in advance.


Below is the current installed software inside my system :








All the drivers is already up to date.













My System SpecsSystem Spec
.
06 Dec 2014   #2
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Make sure your dump logging is enabled.
  1. Click Start, point to Settings, and then click Control Panel.
  2. Double-click System.
  3. Click the Advanced tab, and then click Settings under Startup and Recovery.
  4. Check Write an even to the system log, and Automatically restart.
  5. In the Write debugging information list, click Small memory dump (256k).

Location of Dumps:
C:\Windows\minidump
My System SpecsSystem Spec
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 Windows 7 32 encountering BSOD 0x7F randomly on a Dell Vostro V131




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