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Windows 7: BSOD while playing game, Nvlddmkm.sys error - only works in safe mode

01 Dec 2014   #1
tariel

Microsoft Windows 7 Professional 64-bit
 
 
BSOD while playing game, Nvlddmkm.sys error - only works in safe mode

Hi everyone. My boyfriend's computer has crashed - the dreaded BSOD came up while in mid-game. It flashes for about a second and then restarts itself. I can't boot the computer normally without the BSOD coming up again with the same error. I've managed to take a picture of the error screen and I'll upload it here. Sorry its blurry, my phone couldn't focus fast enough.

Attachment 341989

I'm currently operating the damn thing in safe mode and frantically Googling for solutions from my laptop, but it has proved fruitless so far so I'm hoping someone from here can point me in the right direction. I've fixed and tinkered with laptops before successfully, but taking on a gaming PC is a new challenge for me.

I believe this is a driver issue. He has been using Windows 7 (although I don't think its legitimate) and its a 32bit OS. (I've tried to get him a legit 64-bit Windows 7, but that's another issue in itself, so for now its the former). I've also added the BSOD zip folder.

Please help!


My System SpecsSystem Spec
.
01 Dec 2014   #2
derekimo

Microsoft Community Contributor Award Recipient

 
 

Hi there,

You are correct, it isn't a legitimate install. I will tell you that it's related to your Nvidia Video drivers though, I can see that in the picture.

We don't support piracy so that is all we can do until you get a legal install.

Code:
Product ID:                00426-OEM-8992662-00006
Original Install Date:     6/08/2011, 3:43:43 PM
System Boot Time:          2/12/2014, 11:43:53 AM
System Manufacturer:       Gigabyte Technology Co., Ltd.
System Model:              P55A-UD3
My System SpecsSystem Spec
01 Dec 2014   #3
tariel

Microsoft Windows 7 Professional 64-bit
 
 

Thanks for the quick reply. Where can I obtain a real version, and can I install it in safe mode?
My System SpecsSystem Spec
.

01 Dec 2014   #4
derekimo

Microsoft Community Contributor Award Recipient

 
 

You're welcome, you can get one at Amazon,

Amazon.com: Windows 7 Home Premium SP1 64bit, System Builder OEM DVD 1 Pack (New Packaging): Software

And you don't need nor can you install in safe mode, this tutorial will help you with that part,

Clean Install Windows 7
My System SpecsSystem Spec
23 Dec 2014   #5
tariel

Microsoft Windows 7 Professional 64-bit
 
 

Okay, I'm back again with the same issue.

I re-installed a legit version of Windows 7 Professional. Everything was working smoothly, I got network drivers working and was just re-installing the graphics and audio drivers. I went to restart after all the installations and then BOOM, BSOD, same error as before. Again, the computer will only boot in safe mode.

I will add the attachment of specs once I get the computer up and running again.

EDIT: Added attachment
My System SpecsSystem Spec
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 BSOD while playing game, Nvlddmkm.sys error - only works in safe mode




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