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Windows 7: BSOD using FreemakeVideoConverter Page_Fault_ other frequent BSOD

20 Dec 2014   #61
jeanpierregeorg

windows 7 Home Premium 64bit service pack 1
 
 
BSOD running "on line" virus scanner from ESET

Thank you Essenbe for the anti virus suggestions
I ran Scan with Kaspersky TDSSKiller : OK
Then ESET online scanner but through Firefox, it loaded an utility and I probably should have disabled windows security essentials ? anyway after loading the virus data base the system crashed with a BSOD PAGE_FAULT see jpeg of screen snapshot SDC11265


My System SpecsSystem Spec
.
20 Dec 2014   #62
essenbe

Windows 7 Enterprise X64/Windows 10 Enterprise X64/Windows 10 Pro X64/Linux Mint
 
 

Did you ever get ESET to run? I had a 'drive by' once that I thought I avoided, which I did for the most part. I ran all of the scanners I told you to run. None of them picked up anything except ESET, it picked up a bunch. None real serious but stuff that didn't nrrd to be on my machine. ESET and Superantispyware should pick up a lot of stuff. I switched to ESET then. But for your purposes, stay with MSE for now. MSE gets along with most AVs pretty well. I keep Malwarebytes and Superantispyware on my machine all the time and run on demand scans about 3 times a week. I end up picking up a lot of stuff searching for drivers and identifying processes and programs I can't find in the usual places, so I run a lot of scans.

Your scans shows dgxkrnl as the problem, which is DirectX, the dump file blames

Code:
Use !analyze -v to get detailed debugging information.
BugCheck 50, {fffff88004d74608, 1, fffff8800410b66b, 0}
 
Could not read faulting driver name
Probably caused by : memory_corruption
Followup: memory_corruption
Which is pretty much the same thing

Later in the dump file it is blaming your graphics driver. Just from looking at your dump files a lot, I am beginning to believe it is your graphics card. Can you tell me what PSU you have and if you can swap graphics cards with a friend or something. If you swap cards it will have to be someone with a card your PSU can handle. The fact exists that your system is getting pretty old and a PSU usually loses some power with age unless it is high quality, which Dell does not provide.

The memory corruption we keep getting can be your graphics card memory too. I'll have to see if I can find a test for graphics memory. Why not try going to IntelĀ® Driver Update Utility and let it scan your system and it will getect amy outdated intel drivers. Then go to Latest NVIDIA ForceWare Video Drivers Windows 7 and see if there is an updated driver for your card. If there is try and see if you can install it like thiws
NVIDIA Drivers - Avoid Problems The way Dell does drivers you may not have a C:/Nvidia as you usually do. So you may have to skip that part. But do the rest of it if you can. If you don't have a C:/Nvidia, uninstall it from control panel lie usual, making sure to uninstall the display driver last, but uninstall the PhysX, 3D drivers, Audio and HDMI first. then the Display driver last, then follow this after reinstall Drivers - Clean Left over Files after Uninstalling, but only check Nvidia display and Nvidia PhysX and nothing else. then install the new drivers using the tutorial I gave earlier NVIDIA Drivers - Avoid Problems. Try to install the new drivers to C:/Nvidia/Display Drivers. None of this should hurt anything. You are fixing to do a clean install anyway.
My System SpecsSystem Spec
20 Dec 2014   #63
jeanpierregeorg

windows 7 Home Premium 64bit service pack 1
 
 
Just ran ESET

Essenbe, I could not run ESET throug internet explorer which rebooted 3 times, so I ran it after disabling windows security and after downloading the virus data base ; found 38 corrupt files
I join results of ESET scan (cleaned and quarantine) and 3 snapshots of screen while running ESET.
It seems that freemake and pdf creator are in quarantine...
could it be related to freezing when using this two exe ?
this is annoying because I used them a lot.
I might run another virus scan before re enabling windows security essentials
My System SpecsSystem Spec
.

20 Dec 2014   #64
essenbe

Windows 7 Enterprise X64/Windows 10 Enterprise X64/Windows 10 Pro X64/Linux Mint
 
 

I notice you are getting a lot of Conduit which comes bundled with a lot of freeware programs and can be potentially hazardous. Sometimes it is best to be sure of where you download programs from, and beware of the add ons and 'download managers' some have.
My System SpecsSystem Spec
20 Dec 2014   #65
jeanpierregeorg

windows 7 Home Premium 64bit service pack 1
 
 

Essenbe, you are right, I downloaded some freeware without enough caution. Usually I try to be cautious with what is bundled with the freeware and do not check yes to everything, but some websites are "malicious".
My System SpecsSystem Spec
20 Dec 2014   #66
essenbe

Windows 7 Enterprise X64/Windows 10 Enterprise X64/Windows 10 Pro X64/Linux Mint
 
 

I always try to download from the author's site, if possible. Sometimes you can't, so just watch what they bundle with it.
My System SpecsSystem Spec
21 Dec 2014   #67
jeanpierregeorg

windows 7 Home Premium 64bit service pack 1
 
 
New BSOD using Freemake converter

New BSOD with freemake video converter
I attach
copy of screen shot
windows following pop up after rebooting
Grab all SF files

Essenbe, do you think that I could reinstall a previous version of Freemake video converter ?
It seems to crash 50% of tries. Or is it interacting with another software ?
My System SpecsSystem Spec
21 Dec 2014   #68
jeanpierregeorg

windows 7 Home Premium 64bit service pack 1
 
 

In fact I had version 4.1.4 , there are two newer version, 4.1.4.4 and 4.1.5, I just installed 4.1.5, I shall try it ...
My System SpecsSystem Spec
21 Dec 2014   #69
essenbe

Windows 7 Enterprise X64/Windows 10 Enterprise X64/Windows 10 Pro X64/Linux Mint
 
 

Here's all I can get

Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************
Use !analyze -v to get detailed debugging information.
BugCheck 3B, {c000001d, fffff8000297d6cf, fffff8800c34b030, 0}
Probably caused by : memory_corruption
Followup: memory_corruption
My System SpecsSystem Spec
21 Dec 2014   #70
essenbe

Windows 7 Enterprise X64/Windows 10 Enterprise X64/Windows 10 Pro X64/Linux Mint
 
 

Are you overclocked and have you changed your page file or virtual memory?
My System SpecsSystem Spec
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 BSOD using FreemakeVideoConverter Page_Fault_ other frequent BSOD




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