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Windows 7: BSOD no clue..

04 Dec 2014   #1
renregan

windows 7 ultimate 64bit
 
 
BSOD no clue..

hello
Iam new here.I just installed bitdefender 2015 TS 64bit. and run utorretn yesterday night. I also ran SoftEther VPN Client Manager. when I woke up it was already restarted. system log showed error code 6005. can you tell me which was the culprit?


My System SpecsSystem Spec
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06 Dec 2014   #2
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Where did you purchase your copy of windows 7 from?
My System SpecsSystem Spec
07 Dec 2014   #3
renregan

windows 7 ultimate 64bit
 
 

it was preloaded with the laptop I purchased dell studio 1555
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07 Dec 2014   #4
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

You appear to have residuals from Norton installed alongside your BitDefender - you should run the Norton Removal Tool, then uninstall and reinstall BitDefender.


Download the Norton Removal Tool from here https://www-secure.symantec.com/norton-support/jsp/help-solutions.jsp?lg=english&ct=united+states&docid=20080710133834EN&product=home&version=1&pvid=f-home

Close all other programs, then run the tool. When it's complete, reboot the machine whether it asks for it or not.

After the reboot, open an Elevated Command Prompt, and run the following command

NETSH WINSOCK RESET

You'll be advised to reboot - do so.
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