frecvent BSOD and no acces to shut down options

adrianc · 06 Dec 2014

Windows 7 on my laptop crashes every 30 minutes to 1 hour.
When it does I either get a blue screen or my programs stop working, internet is down, chrome.exe gets the error : "Application error The required data was not placed into memory because of an I/O" and when I hit CTRL ALT DELL to access my Task Manager I get an error message saying shut down options are not available or something so I have to shut down manually.

Problems started a few weeks ago with a crash every couple days.
I have run an AVG scan, I did a hard disk test with Chkdsk.
I don't know what is the cause, maybe someone can tell me.

Hardware and OS are like 10 months old.
Thanks.

Golden · 06 Dec 2014

Code:

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*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
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KERNEL_DATA_INPAGE_ERROR (7a)
The requested page of kernel data could not be read in.  Typically caused by
a bad block in the paging file or disk controller error. Also see
KERNEL_STACK_INPAGE_ERROR.
If the error status is 0xC000000E, 0xC000009C, 0xC000009D or 0xC0000185,
it means the disk subsystem has experienced a failure.
If the error status is 0xC000009A, then it means the request failed because
a filesystem failed to make forward progress.
address)

Debugging Details:
------------------

ERROR_CODE: (NTSTATUS) 0xc000000e - A device which does not exist was specified.

DISK_HARDWARE_ERROR: There was error with disk hardware

BUGCHECK_STR:  0x7a_c000000e

You need to test your hard disk. Run both the SHORT and LONG tests using the DOS version of SeaTools, as described here:

SeaTools for DOS and Windows - How to Use

adrianc · 07 Dec 2014

First of all thank you for the help. I appreciate a lot.
All 3 hard disk test passed. I even did them in windows since I figure out if I don't stress my computer too much watching videos or running games or other resource consuming applications will not crash.
There's something else I can try?

Golden · 07 Dec 2014

Please run CrystalDiskInfo, and post a screen capture image of the summary status of all 3 disks.

adrianc · 08 Dec 2014

There is only 1 hardisk. I referred to the 3 tests for hardisk in the post above.
This is the print screen of the summary.
Now I try to stress my computer to see if hardisk temperature rise. Till now I don't see any major differences. I went from 34 to 36 or so.

adrianc · 08 Dec 2014

In case it helps I've attached new info.

Golden · 09 Dec 2014

Bugcheck 0xF4 and 0x7A in combination usually point to a HDD problem. I still think something is suspect.

Please do this:

1. Click Start

2. In the search box, type cmd
3. In the list that appears, right-click on cmd.exe and choose Run as administrator
4. In the command window that opens, type chkdsk /R and hit enter.

You will be prompted whether you wish to schedule a chkdsk scan at next startup, type 'Y' and hit enter. Now restart your computer and chkdsk will automatically run.

adrianc · 09 Dec 2014

Thank you for the help.
Seams that you are right.
I did what you told me and at first try to scan hardisk I got a blue screen and scan restarted.
I got a second blue screen at second try to scan.
Third scan succeed but windows didn't left any log for it (it was nothing special anyway).

Preview this I did 2 chkdsk frow Windows and I got no errors.
This is a log from a scan in read mode from 2 days ago (last that I found).

Chkdsk was executed in read-only mode on a volume snapshot.

Checking file system on C:

CHKDSK is verifying files (stage 1 of 5)...
273920 file records processed. File verification completed.
1390 large file records processed. 0 bad file records processed. 2 EA records processed. 44 reparse records processed. CHKDSK is verifying indexes (stage 2 of 5)...
370176 index entries processed. Index verification completed.

CHKDSK is verifying security descriptors (stage 3 of 5)...
273920 file SDs/SIDs processed. Cleaning up 3014 unused index entries from index $SII of file 0x9.
Cleaning up 3014 unused index entries from index $SDH of file 0x9.
Cleaning up 3014 unused security descriptors.
Security descriptor verification completed.
48129 data files processed. CHKDSK is verifying Usn Journal...
35168424 USN bytes processed. Usn Journal verification completed.
CHKDSK is verifying free space (stage 5 of 5)...
201155969 free clusters processed. Free space verification is complete.
Windows has checked the file system and found no problems.

956709887 KB total disk space.
151544580 KB in 173401 files.
129852 KB in 48130 indexes.
411579 KB in use by the system.
65536 KB occupied by the log file.
804623876 KB available on disk.

4096 bytes in each allocation unit.
239177471 total allocation units on disk.
201155969 allocation units available on disk.

What should I do next? Get it into the service and ask to change my hardisk?

Golden · 10 Dec 2014

Please upload the latest BSOD file.

adrianc · 10 Dec 2014

Sorry. Previously I've uploaded same file by mistake. Here is the latest BSOD file