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Windows 7: BSOD on Computer shutdown, automatically restarts

09 Dec 2014   #1
Ktarl

Windows 7 Home Premium 64 Bit
 
 
BSOD on Computer shutdown, automatically restarts

Hi,

I recently purchased a new computer and have encountered issues with a BSOD after shutting down. This causes the computer to restart every time I select shutdown instead of shutting down. I noticed when I plugged the computer in for the first time/entered windows that a recovered from unexpected error showed up. I've only really installed a few games and drivers for some hardware. So far I've tried going into device manager and disabling various mice/keyboards/network adapters from waking the computer to no avail.

Aside from the shutdown, it may also occur when the computer is left idle, though that may just be from a similar symptom when the computer entered sleep mode.

Any help would be appreciated. Apologies if anything was unclear.

Thanks!


My System SpecsSystem Spec
.
11 Dec 2014   #2
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

Code:
*** WARNING: Unable to verify timestamp for igdkmd64.sys
*** ERROR: Module load completed but symbols could not be loaded for igdkmd64.sys
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 1000007E, {ffffffffc0000005, fffff88004c85ef9, fffff88007ad63d8, fffff88007ad5c30}

Probably caused by : igdkmd64.sys ( igdkmd64+24bef9 )

Followup: MachineOwner
---------
Are you able to disable the onboard Intel video card? If so, please do that and lets see if leaving the NVidia GeForce GT X970 to do the heavy lifting by itself solves the issue.

These dual card setups can be a real pain in the arse unfortunately.
My System SpecsSystem Spec
11 Dec 2014   #3
Ktarl

Windows 7 Home Premium 64 Bit
 
 

Thanks that was it!
My System SpecsSystem Spec
.

11 Dec 2014   #4
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 



Those dual cards are a pain in the hole. Your 970 is a good card, let it earn its keep by doing all the work.
My System SpecsSystem Spec
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 BSOD on Computer shutdown, automatically restarts




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