BSOD while reading emails and surfing in chrome

aviv18391 · 10 Dec 2014

Hi everyone,

My client gets a BSOD during a normal work day between 1-3 times a day, everyday.

Outlook 2010, Windows 7 x64 SP1

iv'e attached the DMP file, can you shed some light on the matter?

Thank you so much.

Yard Dog · 10 Dec 2014

BSOD crew has varying hours.. but. .rest assured. they will see this and assist.. pls wait on em .. thanks for using sevenforums .

aviv18391 · 17 Dec 2014

Can someone reply this thread ASAP please?

essenbe · 17 Dec 2014

Hello, aviv18391 I'll try to help if I can. I need you to do a few things for me. first

Please fill out your System Specs

Information

Your System Specs will help us to help you, and doing it in this manner will make them available to all helpers in every post and keep us from hunting for them. We ask that you fill them out in as much detail as possible including Desktop or Laptop, Model number if it is an OEM computer and all components with the Manufacturer and Model number if possible.

If you will go to your last post and click the 'System Specs' in the bottom left of the post, you will find a link to update your system specs. Please fill those out in as much detail as possible, making sure to click save at the bottom of the page. If you would like to know what we would like, you can click 'My System Specs' at the bottom left of this post to see mine. If you do not know what your components are, this will help you accomplish this task. System Info - See Your System Specs

Please run and upload the BSOD posting instructions

Blue Screen of Death (BSOD) Posting Instructions

Please run Seatools for Dos on your hard drive. Please run the long and the short test.
SeaTools for DOS and Windows - How to Use

the 1 dump file you submitted lists

Code:

DzHDD64
start             end                 module name
fffff880`017d7000 fffff880`017e2000   DzHDD64  T (no symbols)           
    Loaded symbol image file: DzHDD64.sys
    Image path: \SystemRoot\System32\DRIVERS\DzHDD64.sys
    Image name: DzHDD64.sys
    Timestamp:        Mon Oct 24 05:10:13 2011 (4EA53985)
    CheckSum:         0000E060
    ImageSize:        0000B000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Which is your Lenovo Doze Mode HDD control

And

Code:

igdkmd64
start             end                 module name
fffff880`04c36000 fffff880`057f4100   igdkmd64 T (no symbols)           
    Loaded symbol image file: igdkmd64.sys
    Image path: \SystemRoot\system32\DRIVERS\igdkmd64.sys
    Image name: igdkmd64.sys
    Timestamp:        Fri May 25 13:01:38 2012 (4FBFC902)
    CheckSum:         00BCC404
    ImageSize:        00BBE100
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Which is your Intel Graphics driver. You will notice it is quite old, please see if you can get an updated driver from you manufacturers web site for you specific model of your laptop