BCCode 116, Display BSOD on my mother's PC

Axxdrian · 14 Dec 2014

Hello guys!

my mom has this PC which she mainly use for working on Spreadsheets and stuff, it's an Dell Optiplex 780 USFF (the compact one) which has these specs:

Intel Core 2 Duo E7500
2GB DDR3 RAM
Windows 7 Proffesional x64 Bit
500 GB HDD

Here's the scenario, I tried installing some classic games on it like NFS:MW 2005, Warcraft III and COD 1, all of them ran super smooth at max settings (i forgot to mention that the PC itself uses on-board graphics (Intel express blah blah Q45 something) so i was very impressed on it's power, BUT after some 20 Minutes of gameplay, the PC crashed, after a reboot it said the following stuff: "windows has recovered from unexpected shutdown" then it has the problem event name "BlueScreen"

The same thing occurred on all the games, (Warcraft III ran on MAX settings without any lag on 1280x1024)

Then just today, it occurred while my mom is sorting a lot of photos which is from our old system, the same thing again happened.

I provided all the stuff you guys could check out using the SF Diagnostic tool

Hope you guys help me out! Thanks in Advanced

Also Note: this PC doesn't have a GPU, it uses Onboard graphics so i had trouble finding a solution for it because similar problems (BCCode 116) on other sites i found is caused by the GPU Drivers itself, while this one doesn't have a GPU

Gator · 15 Dec 2014

Hello Axx, sorry to get to you so late.

It seems like an outdated Intel Graphics driver is causing this issue.

Code:

start             end                 module name
fffff880`03c11000 fffff880`041e4500   igdkmd64 T (no symbols)           
    Loaded symbol image file: igdkmd64.sys
    Image path: \SystemRoot\system32\DRIVERS\igdkmd64.sys
    Image name: igdkmd64.sys
    Timestamp:        Wed May 06 14:22:19 2009 (4A01D55B)
    CheckSum:         005D8353
    ImageSize:        005D3500
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Please update the driver and all other drivers then report back.
https://downloadcenter.intel.com/Default.aspx

Here as well:
Product Support | Dell US