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Windows 7: Random Reboots (WHEA-LOGGER ID 20 win error)

14 Dec 2014   #1
Sgaroz

Windows 7 Home Premium 64-bit SP1
 
 
Random Reboots (WHEA-LOGGER ID 20 win error)

Hi,

What i'm experiencing are random reboots (it happened 4 times), BUT while i was navigating in google maps, or watching a video on Youtube. Problem started to happen since the case was swapped by a tech to fit my Sapphire Radeon R9 290 Tri-x, which is pretty big...

I did several tests, and all went fine (memtest86+ 3 passes; Seagate HD diagnostics; Sfc/scannow). I didn't experience any problems during gaming.

The error codes are (pasted from Win Event Viewer)

Error 06/12/2014 17:34:37 WMI 10 None
Error 06/12/2014 17:33:50 WHEA-Logger 20 None ***
Error 06/12/2014 17:33:49 Service Control Manager 7009 None
Error 06/12/2014 17:32:55 Kernel-Processor-Power 35 (2) **
Error 06/12/2014 17:32:55 Kernel-Processor-Power 35 (2)**
Error 06/12/2014 17:32:55 Kernel-Processor-Power 35 (2)**
Error 06/12/2014 17:32:55 Kernel-Processor-Power 35 (2)**
Error 06/12/2014 17:32:55 Kernel-Processor-Power 35 (2) **
Error 06/12/2014 17:32:55 Kernel-Processor-Power 35 (2)**
Critical 06/12/2014 17:32:54 Kernel-Power 41 (63) *

**:

Log Name: System
Source: Kernel-Processor-Power
Date:
Event ID: 35
Task Category: (2)
Level: Error

Description:
Performance power management features on processor 0 in group 0 are disabled due to a firmware problem. Check with the computer manufacturer for updated firmware. <-- note that in every "**" error, the processor is different: from "processor 0 in group 0" to "processor 5 in group 0".

***:

Event ID 20 - WHEA-Logger

A fatal hardware error has occurred.

Component: AMD Northbridge

Error Source: Machine Check Exception

Error Type: HyperTransport Watchdog Timeout Error

Processor APIC ID: 0

The details view of this entry contains further information.



Note that the "**" errors occur every time i boot up the machine...like this:

Error 07/12/2014 11:48:38 WMI 10 None
Error 07/12/2014 11:47:42 Service Control Manager 7009 None
Error 07/12/2014 11:46:52 Kernel-Processor-Power 35 (2)
Error 07/12/2014 11:46:52 Kernel-Processor-Power 35 (2)
Error 07/12/2014 11:46:52 Kernel-Processor-Power 35 (2)
Error 07/12/2014 11:46:52 Kernel-Processor-Power 35 (2)
Error 07/12/2014 11:46:52 Kernel-Processor-Power 35 (2)
Error 07/12/2014 11:46:52 Kernel-Processor-Power 35 (2)

here are my stats:

Operating System
Windows 7 Home Premium 64-bit SP1
CPU
AMD FX-6350 19 °C
Vishera 32nm Technology
RAM
8,00GB Dual-Channel DDR3 @ 669MHz (9-9-9-24)
Motherboard
Gigabyte Technology Co., Ltd. GA-78LMT-S2P (Socket M2) 30 °C
Graphics
VG248 (1920x1080@144Hz)
4096MB ATI AMD Radeon R9 200 Series (Sapphire/PCPartner) 44 °C
Storage
465GB Seagate ST500DM002-1BD142 ATA Device (SATA) 26 °C
Optical Drives
ELBY CLONEDRIVE SCSI CdRom Device
ATAPI iHAS524 B ATA Device
Audio
Realtek High Definition Audio
PSU:
Corsair VS 650W

...it happened recently, and i was browsing on firefox again (searching for a flight on Bing). Here it's "Who Crashed" log:

On Sat 13/12/2014 11:12:08 GMT your computer crashed

crash dump file: C:\Windows\Minidump\121314-25864-01.dmp

This was probably caused by the following module: ntoskrnl.exe (nt+0x4ADB3C)

Bugcheck code: 0x124 (0x0, 0xFFFFFA80082BA8F8, 0x0, 0x0) Error: WHEA_UNCORRECTABLE_ERROR

file path: C:\Windows\system32\ntoskrnl.exe

product: Microsoft® Windows® Operating System company: Microsoft Corporation

description: NT Kernel & System

Bug check description: This bug check indicates that a fatal hardware error has occurred. This bug check uses the error data that is provided by the Windows Hardware Error Architecture (WHEA).
This is likely to be caused by a hardware problem problem. This problem might be caused by a thermal issue.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.

A "Thermal issue" seems a bit strange, because HwMonitor showed low temperatures (between 20-35 °C except for the 43 °C of the graphics card). I really don't know what to say...
Thanks in advance for your help!


My System SpecsSystem Spec
.
14 Dec 2014   #2
Sgaroz

Windows 7 Home Premium 64-bit SP1
 
 

Update:
I accidentaly found this error on the Event Viewer, happened few minutes ago:
Error 14/12/2014 14:15:30 amdacpusrsvc 0 None
The description for Event ID 0 from source amdacpusrsvc cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer
amdacpusrsvc
acpusrsvc: GraphicsMemory API Wrapper: Dummy Packet Submission FAILED
...another similar:
Error 14/12/2014 14:15:30 amdacpusrsvc 0 None
The description for Event ID 0 from source amdacpusrsvc cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer
amdacpusrsvc
acpusrsvc: GraphicsMemory API Wrapper: Dummy Packet Submission FAILED
My System SpecsSystem Spec
15 Dec 2014   #3
Sgaroz

Windows 7 Home Premium 64-bit SP1
 
 

Hi,
anyone???
My System SpecsSystem Spec
.

17 Dec 2014   #4
Sgaroz

Windows 7 Home Premium 64-bit SP1
 
 

Anyone had this error before?
My System SpecsSystem Spec
21 Dec 2014   #5
Sgaroz

Windows 7 Home Premium 64-bit SP1
 
 

IT HAPPENED AGAIN... with this log (similar to the past one):
..Successo di nuovo, stavolta stavo giocando (ad un gioco diverso). Il log di Who Crashed č il seguente:
On Mon 22/12/2014 00:08:42 GMT your computer crashed
crash dump file: C:\Windows\Minidump\122214-14398-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x4ADB3C)
Bugcheck code: 0x124 (0x0, 0xFFFFFA8008338038, 0x0, 0x0)
Error: WHEA_UNCORRECTABLE_ERROR
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This bug check indicates that a fatal hardware error has occurred. This bug check uses the error data that is provided by the Windows Hardware Error Architecture (WHEA).
This is likely to be caused by a hardware problem problem. This problem might be caused by a thermal issue.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.
------
I opened the case to verify if the NB was really overheating...i could stick my finger on it for all night long with no problems, it was just slightly warm.
I really don't know what to do at this point...I keep on hoping it's a simple driver issue...
My System SpecsSystem Spec
21 Dec 2014   #6
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

There aren't any .dmp files in your ZIP file attachment.

Re-run, but wait until the file is ready:

1. Download the DM Log Collector application to your desktop by clicking the link below

DM Log Collector.exe

2. Run it by double-clicking the icon on your desktop, and follow the prompts.
3. Locate the .ZIP file that is created on your desktop, and upload it here in your next reply.

My System SpecsSystem Spec
21 Dec 2014   #7
Sgaroz

Windows 7 Home Premium 64-bit SP1
 
 

Ok, i think i managed to attach it correctly...let me know what you think.
Thanks in advance
My System SpecsSystem Spec
22 Dec 2014   #8
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 124, {0, fffffa8008338038, 0, 0}

Probably caused by : AuthenticAMD

Followup: MachineOwner
---------
Run Very High Test of IBT and report back with screen capture images:
CPU - Stress Test Using IntelBurnTest
My System SpecsSystem Spec
22 Dec 2014   #9
Sgaroz

Windows 7 Home Premium 64-bit SP1
 
 

There you go: Very High Test succeeded... as you can see in the screenshot in the attachment:
1. CPU temp never went over 43° (38-40 average)
2. TMPIN2 of the mobo (which it should be the Northbridge) went around 60° (too high/strange?)
...so the CPU should be ok at this point; the RAM was tested a while ago (3 passes-ok); HDD was tested too a while ago...now?
My System SpecsSystem Spec
22 Dec 2014   #10
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

3 passes of MemTest86+ isn't sufficient - run a minumum of 8 consecutive passes. Any less, and RAM has not been tested thoroughly enough.
My System SpecsSystem Spec
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