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Windows 7: BSOD watching a movie on VLC help

15 Dec 2014   #1
arayfo1

Windows 7 Home Premium 64 bit
 
 
BSOD watching a movie on VLC help

Hey, so I received the BSOD a few times about a week ago, but I wasn't aware at the time that that's what I was receiving. The reason being is because each time I seen it I would freak out and turn the power off on my tower before I could get a good look at what was actually going on. And because the first time it happened everything just sort of froze up similar to the way it does sometimes when the tower just needs to be blowed out. So naturally I went and blew it out and a week later it is doing the same thing. I knew that couldn't be right, so I checked it this time and it was the BSOD informing me that it was *collecting data for a crash dump*.

I have no experience with this at all, so I thought I would come here preemptively to try and get some info before I lose everything. So any advice would be helpful?

*I'll post the Zip file I'm supposed to post in the comments section.


My System SpecsSystem Spec
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15 Dec 2014   #2
arayfo1

Windows 7 Home Premium 64 bit
 
 

Zip file. . .
My System SpecsSystem Spec
15 Dec 2014   #3
arayfo1

Windows 7 Home Premium 64 bit
 
 

Is that all?
My System SpecsSystem Spec
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16 Dec 2014   #4
arayfo1

Windows 7 Home Premium 64 bit
 
 

What does the green check mark mean? I didn't click solved. smh
My System SpecsSystem Spec
16 Dec 2014   #5
arayfo1

Windows 7 Home Premium 64 bit
 
 

Oh, it just means I'm subscribed to this thread. Seriously though what's going on with this forum? I used to receive a lot of great help here from you guys. Am I not posting in the right section or something? What's up?
My System SpecsSystem Spec
16 Dec 2014   #6
derekimo

Microsoft Community Contributor Award Recipient

 
 

You need to be a little more patient.

There also aren't any dump files in your upload, if you are using a cleaning program or disk cleanup stop using it.

There aren't any .dmp file in your attachment. These are required to analyse the BSOD.

Follow these steps:

Dump Files - Configure Windows to Create on BSOD

Then, when the system next BSOD's, follow this:

1. Download this file to your desktop or other convenient location,

download

2. Double click on the file to run it.

3. Locate the .ZIP file created on your desktop, and upload it here in your next reply.



Someone will be along when they can, it may take a bit so just be patient.
My System SpecsSystem Spec
16 Dec 2014   #7
arayfo1

Windows 7 Home Premium 64 bit
 
 

I already did that. A zip file was downloaded to my desktop and then I uploaded here in this thread. I'm not sure why it is empty. Let me look. . .
My System SpecsSystem Spec
16 Dec 2014   #8
arayfo1

Windows 7 Home Premium 64 bit
 
 

Here is a snip of my opened zip file. It's not empty, but I don't see anything labeled dump files either. I followed the tutorial, so I don't know why there wouldn't be any dump files included.
My System SpecsSystem Spec
16 Dec 2014   #9
arayfo1

Windows 7 Home Premium 64 bit
 
 

Okay, so I'm assuming I need a complete memory dump.
My System SpecsSystem Spec
16 Dec 2014   #10
arayfo1

Windows 7 Home Premium 64 bit
 
 

It doesn't give the option for a complete memory dump, so I guess I'll try the kernel memory dump instead.
My System SpecsSystem Spec
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 BSOD watching a movie on VLC help




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