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Windows 7: DRIVER_POWER_STATE_FAILURE on shutdown

16 Dec 2014   #1
HP600

Windows 7 Pro x64
 
 
DRIVER_POWER_STATE_FAILURE on shutdown

We've got this problem with some HP desktops that, from time to time, won't detect anything connected to the USB ports. It's very confusing, because it happens in a apparent random fashion. The machines are brand new HP ProDesk 600 TWR.

I feel it's a driver problem, and my mates think the trouble comes from cloning. The supplier thinks the problem comes from the special POS keyboards we use.

Anyway, the fact is that, when it happens, you can't press CTRL+ALT+DEL to enter Windows, as one of the non detected hard is the keyboard, so we press the button to turn the computer off, and it takes ages until decides to BSOD with a DRIVER_POWER_STATE_FAILURE.

Any ideas?


My System SpecsSystem Spec
.
16 Dec 2014   #2
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

Code:
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 1000009F, {4, 258, fffffa80036ad660, fffff8000473e3d0}

*** WARNING: Unable to verify timestamp for RTL8192cu.sys
*** ERROR: Module load completed but symbols could not be loaded for RTL8192cu.sys
Implicit thread is now fffffa80`036ad660
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by : RTL8192cu.sys ( RTL8192cu+1b2a7 )

Followup: MachineOwner
---------

0: kd> lmvm rtl8192cu
start             end                 module name
fffff880`058d8000 fffff880`059ea000   RTL8192cu T (no symbols)           
    Loaded symbol image file: RTL8192cu.sys
    Image path: \SystemRoot\system32\DRIVERS\RTL8192cu.sys
    Image name: RTL8192cu.sys
    Timestamp:        Tue Jun 15 19:27:44 2010 (4C174E98)
    CheckSum:         000BFA37
    ImageSize:        00112000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
The problem appears to lie with the outdated Realtek wireless driver.....update it here:
Realtek
My System SpecsSystem Spec
16 Dec 2014   #3
HP600

Windows 7 Pro x64
 
 

Ok, so the good news are that you have detected succesfully the problematic realtek wifi my friend felt was the problem, but the (very) bad are that this is the only computer out of a group with this problem AND a realtek usb wifi.

At least now thanks to your post... are you a bot? ... I'm downloading the win 7 sdk so I can learn to check by myself other core dumps with windbg.
My System SpecsSystem Spec
.

16 Dec 2014   #4
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

Quote   Quote: Originally Posted by HP600 View Post
... are you a bot? ...
Does not compute...restate your request
My System SpecsSystem Spec
16 Dec 2014   #5
HP600

Windows 7 Pro x64
 
 

So I'm trying to do it myself but my windbg comes to a "different" solution. Off course I understand it was a memory corruption from the realtek driver, but, how can I get it to say it as clear as yours?

--

Microsoft (R) Windows Debugger Version 6.12.0002.633 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.

Loading Dump File [C:\Windows\Minidump\121514-3744-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available
DbsSplayTreeRangeMap::Add: ignoring zero-sized range at ?00000000`00000000?
DbsSplayTreeRangeMap::Add: ignoring zero-sized range at ?fffff8a0`00213022?
DbsSplayTreeRangeMap::Add: ignoring zero-sized range at ?fffff8a0`013175f2?
Symbol search path is: SRV*C:\WINDOWS\Symbols*http://msdl.microsoft.com/download/symbols
Executable search path is:
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7601.18409.amd64fre.win7sp1_gdr.140303-2144
Machine Name:
Kernel base = 0xfffff800`03019000 PsLoadedModuleList = 0xfffff800`0325c890
Debug session time: Mon Dec 15 11:44:31.643 2014 (UTC + 1:00)
System Uptime: 0 days 0:33:29.954
Loading Kernel Symbols
...............................................................
................................................................
...................
Loading User Symbols
Loading unloaded module list
.......
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************
Use !analyze -v to get detailed debugging information.
BugCheck 1000009F, {4, 258, fffffa80036ad660, fffff8000473e3d0}
Unable to load image \SystemRoot\system32\DRIVERS\RTL8192cu.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for RTL8192cu.sys
*** ERROR: Module load completed but symbols could not be loaded for RTL8192cu.sys
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by : memory_corruption
My System SpecsSystem Spec
16 Dec 2014   #6
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

Just format the text
My System SpecsSystem Spec
16 Dec 2014   #7
HP600

Windows 7 Pro x64
 
 

Please excuse me but I can't understand what do you mean with format the text. Do you mean is better to put the output from winddbg in a attached .txt instead of dumping it in post? Or there's really an option in windbg called "Format the text"? Or what?

Anyway, I always get memory corruption, here's the minidump from another identical machine with the same problem.
My System SpecsSystem Spec
16 Dec 2014   #8
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

My System SpecsSystem Spec
16 Dec 2014   #9
HP600

Windows 7 Pro x64
 
 

Ok, so here's the output from the minidumps from two identical computer with the same problem, first is the one with realtek, the second doesn't have a realtek wifi but has the same problem:

Code:
Microsoft (R) Windows Debugger Version 6.12.0002.633 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.

Loading Dump File [C:\Windows\Minidump\121514-3744-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available
DbsSplayTreeRangeMap::Add: ignoring zero-sized range at ?00000000`00000000?
DbsSplayTreeRangeMap::Add: ignoring zero-sized range at ?fffff8a0`00213022?
DbsSplayTreeRangeMap::Add: ignoring zero-sized range at ?fffff8a0`013175f2?
Symbol search path is: SRV*C:\WINDOWS\Symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7601.18409.amd64fre.win7sp1_gdr.140303-2144
Machine Name:
Kernel base = 0xfffff800`03019000 PsLoadedModuleList = 0xfffff800`0325c890
Debug session time: Mon Dec 15 11:44:31.643 2014 (UTC + 1:00)
System Uptime: 0 days 0:33:29.954
Loading Kernel Symbols
...............................................................
................................................................
...................
Loading User Symbols
Loading unloaded module list
.......
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************
Use !analyze -v to get detailed debugging information.
BugCheck 1000009F, {4, 258, fffffa80036ad660, fffff8000473e3d0}
Unable to load image \SystemRoot\system32\DRIVERS\RTL8192cu.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for RTL8192cu.sys
*** ERROR: Module load completed but symbols could not be loaded for RTL8192cu.sys
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by : memory_corruption
Code:
Microsoft (R) Windows Debugger Version 6.12.0002.633 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.

Loading Dump File [C:\Users\Servidor\Desktop\hoss\121514-4960-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available
DbsSplayTreeRangeMap::Add: ignoring zero-sized range at ?fffff8a0`0020b342?
Symbol search path is: SRV*C:\WINDOWS\Symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7601.18409.amd64fre.win7sp1_gdr.140303-2144
Machine Name:
Kernel base = 0xfffff800`02c61000 PsLoadedModuleList = 0xfffff800`02ea4890
Debug session time: Mon Dec 15 17:21:52.377 2014 (UTC + 1:00)
System Uptime: 0 days 1:15:26.361
Loading Kernel Symbols
...............................................................
................................................................
........................
Loading User Symbols
Loading unloaded module list
........
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************
Use !analyze -v to get detailed debugging information.
BugCheck 1000009F, {4, 258, fffffa80036ad040, fffff80000b9c3d0}
Unable to load image \SystemRoot\system32\drivers\usbfilter.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for usbfilter.sys
*** ERROR: Module load completed but symbols could not be loaded for usbfilter.sys
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by : memory_corruption
Followup: memory_corruption
I always get memory_corruption instead of the culprit.
My System SpecsSystem Spec
16 Dec 2014   #10
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

My algorithm has computed that the USB driver is the issue.
My System SpecsSystem Spec
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