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Windows 7: BSOD, and computer crashes when going into sleep mode

16 Dec 2014   #1
ajs9

Windows 7 Ultimate x64
 
 
BSOD, and computer crashes when going into sleep mode

About a week ago my computer BSOD'd on me in the middle of the day. Prior to the BSOD I had noticed an unusual amount of slow down on the screen refresh when watching a video.

Since that BSOD, anytime I put my computer into sleep mode, I cannot wake it up. I have to physically restart it. Windows has on all 3 occasions that I put it to sleep saved a minidump file for the crash.

I am not sure if this is related to the BSOD or not, but figured more information is better than less even if it is irrelevant. For the last month or so I have been seeing visual refresh problems with my computer. I would move a file from one folder to another & the folders would not refresh. If i hit f5 on the folder to force a refresh, the change would appear. Please note -- the files were moving. It was simply not showing them move.


My System SpecsSystem Spec
.
17 Dec 2014   #2
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Welcome to the forum.

Update the Broadcom NetLink Gigabit Ethernet NDIS6.x Unified Driver Driver Reference Table
Code:
Microsoft (R) Windows Debugger Version 6.2.9200.20512 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\USER\Downloads\Compressed\FERB-Tue_12_16_2014__92324_95\121614-28610-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

DbsSplayTreeRangeMap::Add: ignoring zero-sized range at ?00000000`00000000?
DbsSplayTreeRangeMap::Add: ignoring zero-sized range at ?fffff8a0`00282022?
DbsSplayTreeRangeMap::Add: ignoring zero-sized range at ?fffff800`049e6500?
Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7601 (Service Pack 1) MP (12 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7601.18409.amd64fre.win7sp1_gdr.140303-2144
Machine Name:
Kernel base = 0xfffff800`03407000 PsLoadedModuleList = 0xfffff800`0364a890
Debug session time: Tue Dec 16 12:59:27.671 2014 (UTC + 6:00)
System Uptime: 0 days 15:25:27.059
Loading Kernel Symbols
...............................................................
................................................................
................................................................
...
Loading User Symbols
Loading unloaded module list
.....
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 9F, {3, fffffa8013c09060, fffff800049e6518, fffffa8015e329b0}

Probably caused by : pci.sys

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

DRIVER_POWER_STATE_FAILURE (9f)
A driver has failed to complete a power IRP within a specific time (usually 10 minutes).
Arguments:
Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
Arg2: fffffa8013c09060, Physical Device Object of the stack
Arg3: fffff800049e6518, nt!TRIAGE_9F_POWER on Win7, otherwise the Functional Device Object of the stack
Arg4: fffffa8015e329b0, The blocked IRP

Debugging Details:
------------------


OVERLAPPED_MODULE: Address regions for 'hiber_dumpfve' and 'spsys.sys' overlap

DRVPOWERSTATE_SUBCODE:  3

IMAGE_NAME:  pci.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4ce7928f

MODULE_NAME: pci

FAULTING_MODULE: fffff88000e00000 pci

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT

BUGCHECK_STR:  0x9F

PROCESS_NAME:  System

CURRENT_IRQL:  2

TAG_NOT_DEFINED_c000000f:  FFFFF800049ECFB0

STACK_TEXT:  
fffff800`049e64c8 fffff800`034ec8d2 : 00000000`0000009f 00000000`00000003 fffffa80`13c09060 fffff800`049e6518 : nt!KeBugCheckEx
fffff800`049e64d0 fffff800`0348785c : fffff800`049e6600 fffff800`049e6600 00000000`00000000 00000000`00000001 : nt! ?? ::FNODOBFM::`string'+0x33af0
fffff800`049e6570 fffff800`034876f6 : fffff800`0362d140 00000000`00364fec 00000000`00000000 00000000`00000000 : nt!KiProcessTimerDpcTable+0x6c
fffff800`049e65e0 fffff800`034875de : 00000081`48b4ce66 fffff800`049e6c58 00000000`00364fec fffff800`035fc008 : nt!KiProcessExpiredTimerList+0xc6
fffff800`049e6c30 fffff800`034873c7 : 0000002a`30a04cc1 0000002a`00364fec 0000002a`30a04c18 00000000`000000ec : nt!KiTimerExpiration+0x1be
fffff800`049e6cd0 fffff800`034748ca : fffff800`035f7e80 fffff800`03605cc0 00000000`00000001 fffff880`00000000 : nt!KiRetireDpcList+0x277
fffff800`049e6d80 00000000`00000000 : fffff800`049e7000 fffff800`049e1000 fffff800`049e6d40 00000000`00000000 : nt!KiIdleLoop+0x5a


STACK_COMMAND:  kb

FOLLOWUP_NAME:  MachineOwner

FAILURE_BUCKET_ID:  X64_0x9F_3_k57nd60a_IMAGE_pci.sys

BUCKET_ID:  X64_0x9F_3_k57nd60a_IMAGE_pci.sys

Followup: MachineOwner
---------

0: kd> !irp fffffa8015e329b0
Irp is active with 3 stacks 2 is current (= 0xfffffa8015e32ac8)
 No Mdl: No System Buffer: Thread 00000000:  Irp stack trace.  
     cmd  flg cl Device   File     Completion-Context
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

			Args: 00000000 00000000 00000000 00000000
>[ 16, 2]   0 e1 fffffa801617a050 00000000 fffff800036c9210-fffffa8019b8cd40 Success Error Cancel pending
	      Unable to load image \SystemRoot\system32\DRIVERS\k57nd60a.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for k57nd60a.sys
*** ERROR: Module load completed but symbols could not be loaded for k57nd60a.sys
 \Driver\k57nd60a	nt!PopSystemIrpCompletion
			Args: 00015400 00000000 00000005 00000003
 [  0, 0]   0  0 00000000 00000000 00000000-fffffa8019b8cd40    

			Args: 00000000 00000000 00000000 00000000
0: kd> lmvm k57nd60a
start             end                 module name
fffff880`0ffa3000 fffff880`0fff4000   k57nd60a T (no symbols)           
    Loaded symbol image file: k57nd60a.sys
    Image path: \SystemRoot\system32\DRIVERS\k57nd60a.sys
    Image name: k57nd60a.sys
    Timestamp:        Fri Oct 16 16:29:38 2009 (4AD84B12)
    CheckSum:         00059567
    ImageSize:        00051000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Sometimes drivers remain and do not get completely uninstalled.

 Driver Removal Process:

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Link to full tutorial: Drivers - Clean Left over Files after Uninstalling

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Reduce items at start-up. No software except anti-virus is required plus doing this improves the time for logging into windows:
Run the System File Checker that scans the of all protected Windows 7 system files and replaces incorrect corrupted, changed/modified, or damaged versions with the correct versions if possible:
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Full tutorial here:Make scans with the following:

Kaspersky TDSSKillerESET online scanner:
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Read complete instructions on the tutorial: Disk Check

Other Tests:
 

My System SpecsSystem Spec
18 Dec 2014   #3
ajs9

Windows 7 Ultimate x64
 
 

Thanks. I will start looking into all of this & let you know the results.
My System SpecsSystem Spec
.

21 Dec 2014   #4
ajs9

Windows 7 Ultimate x64
 
 

I tried all of the suggestions without much success. I have narrowed the scope of the issue a little bit in testing.

The issue is when the computer goes into Sleep Mode. It appears the computer is not going all the way into Sleep Mode. What was interesting is the computer went into Sleep Mode once after I rebooted but before I logged in & I was able to wake it up properly. So it is only after I have logged in that the problem is occuring.

Detailed items:

- I installed the new NetLink Driver.
- I ran drivesweeper & removed drivers for my old AMD video card which is no longer used.
- I tried a complete clean boot & then put the computer into sleep mode after the boot & still experienced the problem.
- I ran the SFC /scannow option suggested & it started there were no problems.
- I ran Kaspersky TDSSKiller which found no issues.
- I ran ESET online scanner which also found no problems.
- Attached is the Speccy report. Everything appears in the normal range to me.
- I ran a hard drive check on my computer & it came back with no problems as well.


Any further suggestions?
My System SpecsSystem Spec
22 Dec 2014   #5
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

Please upload the new zip file.
My System SpecsSystem Spec
22 Dec 2014   #6
ajs9

Windows 7 Ultimate x64
 
 

Run the initial scan again you mean?
My System SpecsSystem Spec
22 Dec 2014   #7
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

Yes, re-run DM Log Collector, and upload the new ZIP file it creates.
My System SpecsSystem Spec
29 Dec 2014   #8
ajs9

Windows 7 Ultimate x64
 
 

Ok. Here you go.
My System SpecsSystem Spec
03 Jan 2015   #9
ajs9

Windows 7 Ultimate x64
 
 

Anyone?
My System SpecsSystem Spec
03 Jan 2015   #10
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Can you update the driver to Broadcom NetLink (TM) Gigabit Ethernet from Ethernet NIC NetLink Driver Downloads | Broadcom as said in #2?

Quote   Quote: Originally Posted by ajs9 View Post
- I installed the new NetLink Driver.
It is not the fact. The installed driver is of 2009, whereas there are newer drivers in Broadcom.
Attachment 345168
No other narrowing down is needed right now.

After updating the driver, put the computer to sleep for a couple of times. Wake it up. Let us know for any further BSOD.
___________________________________________
Code:
>[ 16, 2]   0 e1 fffffa8016176050 00000000 fffff80003712210-fffffa801e5bc7b0 Success Error Cancel pending
          Unable to load image \SystemRoot\system32\DRIVERS\k57nd60a.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for k57nd60a.sys
*** ERROR: Module load completed but symbols could not be loaded for k57nd60a.sys
 \Driver\k57nd60a    nt!PopSystemIrpCompletion
            Args: 00015400 00000000 00000005 00000003
Code:
    Image name: k57nd60a.sys
    Timestamp:        Fri Oct 16 15:59:38 2009 (4AD84B12)
My System SpecsSystem Spec
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 BSOD, and computer crashes when going into sleep mode




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