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Windows 7: BSOD on employee workstation

16 Dec 2014   #1
rpgguyinnj

Win 7
 
 
BSOD on employee workstation

Hello, We are having an employee who has been getting a few bluescreens lately. I thought it was due to the NVidia drivers, but an update didn't seem to make much of a difference. New to this forum so I am attaching the dump in case anyone is able to diagnose any further. Thanks in advance for your help.


My System SpecsSystem Spec
.
17 Dec 2014   #2
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Check this thread: STOP 0x116: VIDEO_TDR_ERROR troubleshooting

Code:
Microsoft (R) Windows Debugger Version 6.2.9200.20512 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\USER\Downloads\Compressed\121614-15100-01\121614-15100-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7601 (Service Pack 1) MP (2 procs) Free x86 compatible
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7601.18409.x86fre.win7sp1_gdr.140303-2144
Machine Name:
Kernel base = 0x82c05000 PsLoadedModuleList = 0x82d4e5b0
Debug session time: Tue Dec 16 22:35:55.662 2014 (UTC + 6:00)
System Uptime: 0 days 0:03:41.521
Loading Kernel Symbols
...............................................................
................................................................
....................
Loading User Symbols
Loading unloaded module list
....
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 116, {880cc510, 9993ad02, 0, d}

*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by : nvlddmkm.sys ( nvlddmkm+112d02 )

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

VIDEO_TDR_FAILURE (116)
Attempt to reset the display driver and recover from timeout failed.
Arguments:
Arg1: 880cc510, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: 9993ad02, The pointer into responsible device driver module (e.g. owner tag).
Arg3: 00000000, Optional error code (NTSTATUS) of the last failed operation.
Arg4: 0000000d, Optional internal context dependent data.

Debugging Details:
------------------


OVERLAPPED_MODULE: Address regions for 'tcpipreg' and 'parport.sys' overlap

FAULTING_IP: 
nvlddmkm+112d02
9993ad02 55              push    ebp

DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT

CUSTOMER_CRASH_COUNT:  1

BUGCHECK_STR:  0x116

PROCESS_NAME:  System

CURRENT_IRQL:  0

STACK_TEXT:  
8d77bb74 9a32d0ff 00000116 880cc510 9993ad02 nt!KeBugCheckEx+0x1e
8d77bb98 9a321ae6 9993ad02 00000000 0000000d dxgkrnl!TdrBugcheckOnTimeout+0x8d
8d77bbbc 9a35e92c 00000000 00000102 8801b788 dxgkrnl!TdrIsRecoveryRequired+0xb8
8d77bc34 9a388a7c fffffcfb 000036b3 00000000 dxgmms1!VidSchiReportHwHang+0x3c0
8d77bc5c 9a38919d 00000000 00000000 00000000 dxgmms1!VidSchiCheckHwProgress+0x68
8d77bc98 9a3658f0 8d77bc90 87e476f8 85bd3008 dxgmms1!VidSchiWaitForSchedulerEvents+0x1b1
8d77bd28 9a38a501 8801b788 82c3bb99 8801b788 dxgmms1!VidSchiScheduleCommandToRun+0xaa
8d77bd3c 9a38a5bd 8801b788 00000000 8801b0c8 dxgmms1!VidSchiRun_PriorityTable+0xf
8d77bd50 82e0e141 8801b788 a31a17f2 00000000 dxgmms1!VidSchiWorkerThread+0x7f
8d77bd90 82cb5559 9a38a53e 8801b788 00000000 nt!PspSystemThreadStartup+0x9e
00000000 00000000 00000000 00000000 00000000 nt!KiThreadStartup+0x19


STACK_COMMAND:  .bugcheck ; kb

FOLLOWUP_IP: 
nvlddmkm+112d02
9993ad02 55              push    ebp

SYMBOL_NAME:  nvlddmkm+112d02

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: nvlddmkm

IMAGE_NAME:  nvlddmkm.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  5474d7de

FAILURE_BUCKET_ID:  0x116_IMAGE_nvlddmkm.sys

BUCKET_ID:  0x116_IMAGE_nvlddmkm.sys

Followup: MachineOwner
---------

0: kd> lmvm nvlddmkm
start    end        module name
99828000 9a2a0000   nvlddmkm T (no symbols)           
    Loaded symbol image file: nvlddmkm.sys
    Image path: nvlddmkm.sys
    Image name: nvlddmkm.sys
    Timestamp:        Wed Nov 26 01:26:22 2014 (5474D7DE)
    CheckSum:         00A3571E
    ImageSize:        00A78000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
My System SpecsSystem Spec
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 BSOD on employee workstation




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